Position Responsibilities:
Support non-production and Production operations and fixes
Work with offshore support team and vendor to implement fixes and changes
Cater to the requirements for enhancement and changes from business
Participate in meetings with both onshore and offshore to ensure clarity of individual objectives, priorities, and solutions for barriers to progress
Participate actively in the projects and prioritization discussions with business
Coordinate work tasks with Vendor to ensure changes are delivered successfully and on time
Primarily work on North America time, with flexibility to adjust to meet with the global team and support weekend deployments or production requirements
Amenable to work in UP Ayala Technohub (Quezon City)
Amenable to work on a hybrid set-up (3x a week onsite)
Required Qualifications:
Bachelor's degree in Computer Science, Information Technology, Information Systems, or any related courses
3-5 years of experience with the following: ETL (e.g. Informatica), Scheduling Automation (e.g. CA, CTRL-M), SQL (e.g. Databases, MS SQL), Reporting (e.g. Qlikview)
Experience in operations management & vendor management, working with stakeholders and support teams across the globe
Excellent analytical, problem solving, and solutioning skills
Knowledge and application of change & release management, ITIL4 & project management
Familiarity with agile principles, test-driven development, continuous integration, and other approaches to accelerate the delivery of new features
Understanding of software development lifecycle
Understanding of how technology supports Manulife business strategy
Collaborative attitude, willingness to work with team members; able to coach, share skills and methods
Constantly learns from both success and failure
Good verbal and written communication; able to effectively articulate technical vision, possibilities, and outcomes
Good organizational, multi-tasking and time management skills
Strong management drive to ensure you meet defined service targets and Service Level Agreements
Ability to maintain the highest level of ethical conduct in safeguarding sensitive, confidential, financial, HR company information
Preferred Qualifications:
Collaborative attitude, willingness to work with team members
Constantly learns from both success and failure
Good verbal and written communication; able to effectively articulate technical vision, possibilities, and outcomes
Good organizational, multi-tasking and time management skills
Strong drive to ensure you meet defined service targets and Service Level Agreements
Ability to maintain the highest level of ethical conduct in safeguarding sensitive, confidential, financial, HR company information
Ability to work independently and as part of a team
Exposure to and basic understanding of business intelligence systems, dashboard reporting, and analytical reporting
Exposure to and basic understanding of collaboration tools like Teams, JIRA, Confluence
Ability to code or exposure in Python scripting, Windows Powershell
When you join our team:
- We’ll empower you to learn and grow the career you want.
- We’ll recognize and support you in a flexible environment where well-being and inclusion are more than just words.
- As part of our global team, we’ll support you in shaping the future you want to see.
About Manulife and John Hancock
Manulife Financial Corporation is a leading international financial services provider, helping people make their decisions easier and lives better. To learn more about us, visit https://www.manulife.com/en/about/our-story.html.
Manulife is an Equal Opportunity Employer
At Manulife/John Hancock, we embrace our diversity. We strive to attract, develop and retain a workforce that is as diverse as the customers we serve and to foster an inclusive work environment that embraces the strength of cultures and individuals. We are committed to fair recruitment, retention, advancement and compensation, and we administer all of our practices and programs without discrimination on the basis of race, ancestry, place of origin, colour, ethnic origin, citizenship, religion or religious beliefs, creed, sex (including pregnancy and pregnancy-related conditions), sexual orientation, genetic characteristics, veteran status, gender identity, gender expression, age, marital status, family status, disability, or any other ground protected by applicable law.
It is our priority to remove barriers to provide equal access to employment. A Human Resources representative will work with applicants who request a reasonable accommodation during the application process. All information shared during the accommodation request process will be stored and used in a manner that is consistent with applicable laws and Manulife/John Hancock policies. To request a reasonable accommodation in the application process, contact [email protected].
Working Arrangement
Skills Required
- Bachelor's degree in Computer Science, Information Technology, Information Systems or related fields
- 3-5 years of experience with ETL, Scheduling Automation, SQL, Reporting
- Experience in operations management and vendor management
- Excellent analytical, problem solving, and solutioning skills
- Knowledge of change & release management, ITIL4 & project management
- Familiarity with agile principles, test-driven development, and continuous integration
Manulife Compensation & Benefits Highlights
The following summarizes recurring compensation and benefits themes identified from responses generated by popular LLMs to common candidate questions about Manulife and has not been reviewed or approved by Manulife.
-
Healthcare Strength — Healthcare coverage is portrayed as comprehensive, spanning medical, dental, prescription drugs, vision, critical illness, and short- and long-term disability. Mental-health support is emphasized via EAP-style services and high annual coverage limits in some regions, alongside wellness programs and navigation tools.
-
Retirement Support — Retirement offerings are positioned as a meaningful part of total rewards, including group RRSP/defined contribution pension options and employer matching in some cases. Ownership-related programs such as share purchase/stock options are also described as available for eligible employees.
-
Flexible Benefits — Benefits are described as robust and flexible, with customizable packages and spending-account style options in some plans. Digital tools (mobile app/claims) and reward-linked wellness programs are framed as making benefits easier to use and more engaging.
Manulife Insights
What We Do
Manulife is a leading international financial services group that helps people make their decisions easier and lives better. With our global headquarters in Toronto, we operate as Manulife across our offices in Canada, Asia, and Europe, and primarily as John Hancock in the United States. We have more than 40,000 employees, over 116,000 agents serving ~34 million customers worldwide, and over $1.3 trillion in assets under management and administration. Visit www.Manulife.com to find out more. For Manulife terms of use, please visit http://bit.ly/SM_Terms
