Role Summary
We are looking for a Senior ServiceNow Developer with strong hands-on experience in building, customizing, and integrating solutions on the ServiceNow platform. The role requires deep technical expertise, end-to-end ownership of development, and the ability to work closely with architects and business stakeholders in an Agile environment.
What you'll be doing:
Design, develop, and enhance ServiceNow solutions across ITSM and other modules (SPM, ITOM, custom apps).
Build custom functionality using Business Rules, Script Includes, Client Scripts, UI Policies, Flow Designer, Workflows.
Exposure to ServiceNow AI features (Virtual Agent, Predictive Intelligence, Now Assist)
Develop and maintain integrations using REST/SOAP APIs, IntegrationHub, MID Server.
Ensure high-quality, scalable, secure, and performant implementations.
Conduct code reviews, reduce technical debt, and follow ServiceNow best practices.
Troubleshoot production issues and support root-cause analysis.
Mentor junior developers and contribute to team knowledge sharing.
Experience and involvement in ServiceNow upgrade activities
What we're looking for:
5+ years of hands-on ServiceNow development experience.
Strong JavaScript skills (server-side & client-side scripting).
Solid experience with ITSM processes (Incident, Problem, Change, Request).
Hands-on experience with Flow Designer, IntegrationHub, REST APIs.
Good understanding of ServiceNow architecture, data model, security, and performance tuning.
Experience working in Agile/Scrum teams.
Certifications
Mandatory: ServiceNow CSA, ServiceNow CAD
Preferred: CIS (ITSM/SPM), ITIL 4
Nice to Have
Experience with CMDB/CSDM, Discovery, Domain Separation
Enterprise or large-scale implementation experience
Soft Skills
Strong problem-solving and analytical abilities
Excellent communication and stakeholder management skills
Ability to lead by influence and mentor others
Comfortable working independently on complex initiatives
Quality-driven mindset with strong ownership
About Arrow:
Arrow Electronics, Inc. (NYSE: ARW), an award-winning Fortune 148 and one of Fortune Magazine’s Most Admired Companies. Arrow guides innovation forward for over 220,000 leading technology manufacturers and service providers. With 2025 sales of USD $30.9 billion, Arrow develops technology solutions that improve business and daily life. Our broad portfolio that spans the entire technology landscape helps customers create, make and manage forward-thinking products that make the benefits of technology accessible to as many people as possible. Learn more at www.arrow.com.
Our strategic direction of guiding innovation forward is expressed as Five Years Out, a way of thinking about the tangible future to bridge the gap between what's possible and the practical technologies to make it happen. Learn more at https://www.fiveyearsout.com/.
Skills Required
- 5+ years of hands-on ServiceNow development experience
- Strong JavaScript skills (server-side and client-side)
- Experience with ITSM processes (Incident, Problem, Change, Request)
- Hands-on experience with Flow Designer, IntegrationHub, and REST/SOAP APIs
- Experience developing custom Business Rules, Script Includes, Client Scripts, UI Policies, Workflows
- Experience with ServiceNow integrations and MID Server
- Good understanding of ServiceNow architecture, data model, security, and performance tuning
- Experience in ServiceNow upgrade activities
- Experience working in Agile/Scrum teams
- ServiceNow CSA certification
- ServiceNow CAD certification
- CIS (ITSM/SPM) certification
- ITIL 4 certification
- Experience with CMDB/CSDM, Discovery, Domain Separation
- Enterprise or large-scale ServiceNow implementation experience
- Strong communication, stakeholder management, mentoring, and problem-solving skills
Arrow Electronics, Inc. Compensation & Benefits Highlights
The following summarizes recurring compensation and benefits themes identified from responses generated by popular LLMs to common candidate questions about Arrow Electronics, Inc. and has not been reviewed or approved by Arrow Electronics, Inc..
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Affordable Benefits — Medical coverage includes multiple options with income-tiered employer contributions that substantially reduce costs for lower-wage employees (the base plan was heavily subsidized for earners under $55,000). These affordability measures, alongside EAP and telemedicine, help the overall package offset middling base pay in some roles.
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Parental & Family Support — New parents receive fully paid leave (six weeks at 100% pay in prior materials, with more recent reporting of up to 12 weeks fully paid for the delivering parent in the U.S.). Backup dependent care and related family supports are also provided.
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Leave & Time Off Breadth — Many salaried roles have unlimited PTO, while hourly staff receive competitive accrual-based PTO, with added flexibility from floating holidays and observance of MLK Day. These options indicate a broad time-off framework across employee groups.
Arrow Electronics, Inc. Insights
What We Do
A Fortune 500 company, ranked #133 in 2024, with over 22,000 employees worldwide, Arrow guides innovation forward for over 220,000 leading technology manufacturers and service providers. With 2023 sales of $33 billion, Arrow develops technology solutions that improve business and daily life. Arrow.com is the easiest place for innovators to create, make and manage technology.
Why Work With Us
Arrow is much more than products and services. We are a team of many backgrounds in a global ecosystem, working toward one common goal: to help customers create a better tomorrow, where innovation improves the quality of life and the benefits of technology are more accessible to all. Join us in building a better tomorrow for many!
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