Position Summary:
As an Inbound Call Center Agent/Back Office Support at Sparefoot, you will play a crucial role in
providing exceptional customer service to our customers post-reservation for North American
consumers. You will handle inbound calls, emails, and SMS inquiries, offering support and
assistance with reservation management, account information, and general inquiries.
Additionally, you will be responsible for managing customer reviews, escalating issues as
needed, and performing various back-office tasks to ensure efficient operations.
Key Responsibilities:
● Inbound Call Handling:
o Answer inbound calls from customers seeking assistance with their reservations, accounts, or general inquiries.
o Provide accurate and timely information, resolving customer issues efficiently.
o Document customer interactions and update relevant systems.
● Email and SMS Support:
o Respond to customer inquiries and requests submitted via email and SMS.
o Provide clear and informative responses within agreed-upon timeframes.
● Reservation Management:
o Assist customers with modifying, canceling, or extending their reservations.
o Ensure accurate and up-to-date reservation information in the system.
● Customer Review Management:
o Monitor and respond to customer reviews on various platforms.
o Address customer concerns and provide solutions to improve their satisfaction.
Qualifications:
● Excellent verbal and written communication skills in English
● Strong customer service orientation and problem-solving abilities
● Proficiency in using computers and relevant software applications
● Flexibility to work in a fast-paced environment and handle multiple tasks simultaneously
● Experience in a call center or customer service environment
Top Skills
What We Do
Storable is the leading technology provider for the $38 billion self-storage industry. We create technology products that empower self storage facility owners and operators to do more. How? By giving them the tools they need to maximize their business growth and manage their day-to-day tasks seamlessly. Our talented team builds facility management software, websites and marketing tools, search aggregators, tenant insurance tools, and payment processing services all centered around self storage. And we’re pretty damn good at it, too - our team has won more awards than any other self-storage company. Over 25,000 storage facilities across the globe use our technology - from large scale operations to small "mom and pop" shops.
Beyond what we do, we're a diverse crew of professionals from all walks of life - you’ll find stand-up comedians, veterans, bodybuilders, film directors, anglers, bird watchers, home brewers, orchestral musicians and more in our mix - and we’re all united on a mission to create stellar technology products that help our hardworking customers run their businesses better than they ever thought possible.
