You will act as a brand ambassador by modelling the Kardex Remstar Core Values in every interaction with customers & colleagues and be the face of the Life Cycle Service department at our customer sites across the country.
Your tasks
- Sell modification of service contract coverage
- Sell technical upgrade
- Project a professional company image through phone interaction and customer visits
- Make quotation for upgrade of service coverage
- Make quotation for technical upgrade
- Make quotation for parts-kits
- Make quotation for moves (complete info from PM)
- Follow sale process (with CRM included recontact customer)
- Weekly report of activities
- Visit customers to present Service products, contracts and upgrade solution
- Prepare lessons-learned meetings and report learnings back into the organization especially concerning customer insights and needs which are to be considered towards product development and customer expectations related to the TNS customer satisfaction journey
- Identification and clarification of commercial risks incl. T&C clarifications and coordination with superiors and responsible departments/colleagues within the project team.
- Clarification meeting with customers to finalize customer decision and price negotiation with customers
- Close cooperation with other departments
Your profile
·Education- Bachelor's degree in Computer Science, Information Technology, Software Engineering, or a related technical field preferred.
- Industry certifications such as Microsoft, ITIL, Network+, or similar are an advantage.
- Strong understanding of software applications, operating systems, databases, and troubleshooting methodologies.
- 2+ years of experience in software support, technical support, help desk, application support, or a related customer-facing technical role.
- Proven experience diagnosing, troubleshooting, and resolving software-related issues in a timely and effective manner.
- Knowledge of SQL, databases, odbc, networking concepts, and system integrations is preferred.
- Experience documenting incidents, solutions, and support procedures to maintain a comprehensive knowledge base.
- Experience with remote troubleshooting tools and customer support technologies, TeamViewer, Ultra VNC or RDC.
Skills Required
- 2+ years of experience in software support, technical support, help desk, application support, or a related customer-facing technical role
- Proven experience diagnosing, troubleshooting, and resolving software-related issues
- Strong understanding of software applications, operating systems, databases, and troubleshooting methodologies
- Bachelor's degree in Computer Science, Information Technology, Software Engineering, or a related technical field
- Knowledge of SQL, databases, ODBC, networking concepts, and system integrations
- Experience documenting incidents, solutions, and support procedures
- Experience using remote troubleshooting tools and customer support technologies such as TeamViewer, UltraVNC, or RDC
- Microsoft, ITIL, Network+, or similar industry certification
What We Do
Kardex is a global industry partner for intralogistics solutions and a leading provider of automated storage solutions and material handling systems. Kardex consists of two entrepreneurially managed divisions, Kardex Remstar and Kardex Mlog. Kardex Remstar develops, manufactures, and maintains dynamic storage and retrieval systems, while Kardex Mlog offers integrated material handling systems and automated high-bay warehouses. Kardex also acts as a global AutoStore™ partner, offering flexible and modular storage and order fulfillment solutions. Kardex Remstar, Kardex Mlog, and Kardex AutoStore are partners to their customers throughout the entire life cycle of a product or solution, starting with the assessment of customer requirements, through planning, realization, and maintenance of customer-specific systems, to ensuring high availability and low life cycle costs by means of customer-oriented life cycle management. The Group employs around 2,500 people in over 30 countries. Kardex Holding AG has been listed on the SIX Swiss Exchange since 1989.
