Software Support Specialist

Posted Yesterday
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Keller, TX, USA
In-Office
Mid level
Cloud • Information Technology • Software • Consulting
The Role
Implement and support third-party software; configure and maintain production, development, and test environments; monitor performance and availability; perform tuning and disaster recovery; resolve configuration issues; assist debugging; manage monitoring, security and encryption technologies; support production and development teams.
Summary Generated by Built In
Company Description

Work in the world's largest equity derivatives clearing organization. We are dedicated to promoting stability and financial integrity in the marketplaces that we serve by focusing on sound risk management principles. By acting as guarantor, we ensure that the obligations of the contracts we clear are fulfilled.

Job Description

  • Provide expertise in implementing and supporting various third party software packages in support of our clients systems. 
  • Work under general supervision; typically reports to a project leader or manager.
  •  Configure production, development and testing environments and ensure availability of these application services. 
  • •Use high-level expertise with products to advise on design and assist with development of applications using these tools. 
  • Provide performance tuning of components and services as well as availability in disaster recovery. 
  • Implement and manage monitoring technologies for software, server, and network platforms. 
  •  Resolve configuration-related problems. 
  • Assist production support and development staff in debugging application defects.
  • Perform other duties as assigned. 

Qualifications

• Solid understanding of:

o Systems administration and change management practices 

o J2EE application servers.

o Message-oriented middleware.

o Internet/Web based technologies.

o Web based security technologies

o LDAP Directory engineering and administration

o Enterprise Monitoring and reporting tools

o File transfer protocols including SFTP

o Encryption technologies (SSL/TLS, PKI Infrastructure management)

o Solid understanding of security controls as applied to software technologies. 

• High school diploma or equivalent, Bachelor's degree in a related area preferred

• 3-5 years of related experience with 

o Minimum 4 years experience working in a distributed multi-platform environment.

o Minimum 3 years experience in Linux and Windows environments and supporting 3rd party software

o Minimum 2 years experience supporting enterprise monitoring technologies.

Certificates:

Cisco CCNP, Microsoft MCSE, Unix/Linux certifications those related to mainframe, storage or DBMS a plus.

Additional Information

Andy Bundad

Technical Recruiter 

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Hi-Tech Solutions, Inc. | Information Technology Consulting

Two Mid America Plaza, Suite 630 | Oakbrook Terrace, IL 60181

Direct Phone: 630-473-6463

www.htsconsulting.com

Skills Required

  • Systems administration and change management practices
  • J2EE application servers
  • Message-oriented middleware
  • Web based / Internet technologies
  • Web based security technologies
  • LDAP directory engineering and administration
  • Enterprise monitoring and reporting tools (supporting/administration)
  • File transfer protocols including SFTP
  • Encryption technologies (SSL/TLS, PKI infrastructure management)
  • Solid understanding of security controls as applied to software technologies
  • High school diploma or equivalent
  • Bachelor's degree in a related area
  • 3-5 years of related experience
  • Minimum 4 years experience in a distributed multi-platform environment
  • Minimum 3 years experience supporting Linux and Windows environments and third-party software
  • Minimum 2 years experience supporting enterprise monitoring technologies
  • Certifications such as Cisco CCNP, Microsoft MCSE, Unix/Linux certifications, mainframe/storage/DBMS related certs
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The Company
69 Employees
Year Founded: 1998

What We Do

Hi-Tech Solutions, Inc. specializes in providing quick-turnaround software development and cloud consulting services. As an Amazon Web Services Partner, the company delivers professional cloud development and migration services, automated telephony development, and comprehensive system integration. They utilize expertise in Java, Linux/Unix, and various web technologies to automate manual daily processes and interface with diverse systems, ensuring improved business efficiency and reduced project risks.

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