Are you ready to Level Up?
Join our growing team as a Software Support Specialist, Tier 1!
About the role
You are the first voice customers hear when something goes wrong, owning support across phone, email, and chat from first contact through resolution. This is not a deeply technical role to start. You will grow your platform knowledge over time, and Tier 1 is the clear entry point into Tier 2 and more advanced technical roles at Track.
What you will do
What you will bring
Nice to have
You will thrive here if
Compensation
The expected starting base salary for this role is $25.96 to $29.81 per hour, plus eligibility for a 10% annual incentive tied to company performance. Final compensation is based on relevant skills, experience, education, and geographic location.
About Track
Track is an end-to-end SaaS and Service Operating Platform for short term rental. For more than two decades we have helped hospitality professionals achieve digital transformation and operational excellence, anchored by our flagship Track Property Management System.
Our single-vendor ecosystem gives growing vacation rental companies the enterprise-class tools they need to scale, backed by 70+ integration partners, a growing suite of native features, and AI-driven tools that sharpen pricing, distribution, and guest communication. We combine deep hospitality expertise with forward-thinking technology and a customer-obsessed mindset to help property managers win.
Track is proud to be named an Inc. 5000 Fastest Growing Company in America and a People's Choice Award winner.
Our core values
These are the behaviors that shape how we work with each other, our partners, and our customers.
Benefits and perks
Equal Employment Opportunity
We celebrate diversity of thought, culture, and background and are committed to creating an inclusive environment. All qualified applicants will receive consideration for employment without regard to race, color, religion, gender, sexual orientation, gender identity or expression, national origin, disability, veteran status, or any other protected status under applicable federal, state, or local law. We comply with all applicable laws governing nondiscrimination in every location where we operate and encourage individuals from all backgrounds to apply.
If you need a reasonable accommodation to complete the application or interview process, contact [email protected] and we will work with you.
Ready to Level Up with us? Apply today.
Skills Required
- 1+ year experience in a high-volume, customer-facing environment
- Strong written and verbal communication skills
- Ability to manage multiple conversations or tickets concurrently and stay organized
- Problem-solving mindset and ability to ask the right diagnostic questions
- Comfortable working in fast-paced environments with shifting priorities
- Customer-first, empathetic attitude
- Prior SaaS or technical support experience
- Familiarity with ticketing or support tools
Track Hospitality Compensation & Benefits Highlights
The following summarizes recurring compensation and benefits themes identified from responses generated by popular LLMs to common candidate questions about Track Hospitality and has not been reviewed or approved by Track Hospitality.
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Healthcare Strength — Health coverage is described as comprehensive, with an HSA match and dental and vision included. On paper, this positions the package as competitive for a mid-size tech employer.
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Retirement Support — A 401(k) with company match is explicitly offered. This signals long-term savings support alongside compensation.
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Leave & Time Off Breadth — Unlimited PTO is explicitly called out. This indicates broad flexibility for personal, family, or sick time.
Track Hospitality Insights
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What We Do
Track, a TravelNet Solution, is an award-winning hospitality software solution that modernizes and simplifies all aspects of your property management operations. It combines a PMS, CMS, call center, automated workflows, and extensive integrations in one tightly knit platform that VRMB calls “the software of the future.”
