WinnCompanies
Software Support Specialist (Lowell Regional Office)
The Role
WinnCompanies is searching for an analytical and organized Software Support Specialist to join our corporate team at our Lowell Regional Office.
In this role, you will primarily act as the subject matter expert in Property Management and RealPage software utilized to facilitate the day to day operations of WinnResidential.
Please note that this position adheres to a Monday through Friday work week, from 8:30AM to 5:00PM. You'll benefit from a blend of collaboration in our office four days per week (Monday through Thursday) and flexibility of one remote day per week (Friday).
Responsibilities
- Analyze support problems presented by the end user, formulate plan to resolve, and execute plan to a successful completion.
- Coordinate, execute, and document all HelpDesk activity to ensure accuracy, and repeatable resolution.
- Implementation of and/or assimilation of new properties into the current Property Management Software. This includes giving and directing other Winn employees, and/or contractors, on tasks that need to be completed to accomplish the implementation.
- Provide support to individuals and groups with questions about Property Management function, data, and processes.
- Lead property management software patch release and upgrade projects.
- Document process documentation and create related LMS/Job Aid content, and training.
Requirements
- Associate's degree in computer science or another related field.
- 1-3 years of relevant work experience.
- Advanced skills with Microsoft Office applications.
- Strong experience with property management software.
- Ability to utilize high-level analytical thinking and problem solving skills.
- Familiarity with LIHTC, HOME, Project Based Section 8 and Public Housing Programs.
- Outstanding verbal and written communication skills.
- Excellent customer service skills.
- Ability to produce complex documents, perform analysis, and maintain databases.
Preferred Qualifications
- Bachelor's degree in computer science or another related field.
- Hands-on property management or accounting experience.
- Ability to drill down into large amounts of data to identify obscure transactions that are found to be a root cause to a problem.
Our Benefits:
Permanent full-time US employees are eligible to participate in the following benefits:
- Generous time off policies (including 11 paid holidays (12 for MA employees); Generous Accrued Time Off increasing with years of service; Generous paid sick time; Annual day of service; Floating Holiday)
- 401(k) plan options with a company match
- Various Comprehensive Medical, Dental, & Vision plan options
- Flexible Spending Account, Dependent Care Flexible Spending Account, Health Savings Account options with HSA annual employer contribution
- Long Term Disability and voluntary Short Term Disability; Basic Term Life Insurance and AD&D; optional supplemental life insurance
- Health Expense Reimbursement program (including gym memberships, equipment, and subscriptions)
- Tuition Reimbursement program and continuous training and development opportunities
- Wellbeing program (group challenges, seminars, opportunities to earn points to reduce medical premiums), Employee Assistance Program, & Commuter and Parking Reimbursement options
- Employee Corporate Discount Programs (Verizon Wireless, Home Depot Pro, Staples, and more!)
- Flexible and/or Hybrid schedules are available for certain roles
- Employee Relief Program supporting employees with unexpected hardships that place undue financial stress on them and their families
- To learn more, visit winnbenefits.com
Why WinnCompanies?
A job you can be proud of: WinnCompanies is a nationally recognized leader in apartment community management and development. Our team members are committed to helping people in the communities we serve and making a positive difference in their lives.
A job that challenges you: Our employees are responsible for our growth and success, and we challenge our team members to always be their best in our fast-paced, dynamic and rewarding workplace.
A job you can learn from: We offer multi-faceted leadership and learning opportunities to support our team members’ career growth and professional development.
A team that cares: We value teamwork, innovation, diversity and mutual respect. Through our recognition and rewards programs, we’re committed to celebrating and uplifting our team members.
About Us:
WinnCompanies is a mission-driven, national business focused on building and operating top quality affordable housing communities for individuals and families of all incomes, including members of the U.S. Armed Forces and their families. Our people are the source of our success – 4,300+ team members working together to create the best possible living communities in 27 states, Washington, D.C., and Puerto Rico.
Whether your skills are in operations, maintenance, leasing, compliance, marketing, IT, HR, accounting or finance, there’s a role for you at WinnCompanies. Your passion for excellence can help us make a positive impact in the lives of real people every day.
If you are a California Resident, please see our Notice of Collection here.
Salary will vary based on job responsibilities and scope, geographic location, candidate’s relevant experience, and other factors.
Current Winn employees should apply through this internal link.
WinnCompanies Compensation & Benefits Highlights
The following summarizes recurring compensation and benefits themes identified from responses generated by popular LLMs to common candidate questions about WinnCompanies and has not been reviewed or approved by WinnCompanies.
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Leave & Time Off Breadth — PTO/ATO, front‑loaded sick time, an observed holiday list that includes MLK Day and Juneteenth, and a paid Day of Service indicate broad time‑off coverage. These elements, alongside references to a generous accrued time‑off plan, contribute meaningful flexibility.
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Healthcare Strength — Multiple medical, dental, and vision plan options are offered, including an HSA‑eligible plan with company HSA funding. Company‑paid basic life insurance and long‑term disability further strengthen the health and protection package.
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Wellbeing & Lifestyle Benefits — Support resources such as an Employee Assistance Program, an employee relief fund, and PerkSpot discounts add lifestyle value. Extras like referral bonuses, travel assistance, and service anniversary awards round out the package.
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The Company
What We Do
At WinnCompanies, we turn housing into homes. As a leader in property development and management, we’re creating a challenging, fast-paced workplace where teamwork, innovation and mutual respect are both valued and rewarded. We believe the relationships we build with each other are just as important as the work we do. Explore your passion within one of our three business units – WinnDevelopment, WinnResidential and WinnMilitary. Operations, sales, compliance, maintenance, marketing, IT, HR, accounting and finance. No matter your expertise, your work will impact people who are more than just residents to us. They’re individuals, families and heroes. Founded in 1971, we are committed to enhancing the lives of our communities. We fund college scholarships for residents; host community service and volunteer activities and more. Come join our 3,800 team members in making a difference in your local community. With more than 600 sites in 23 states and D.C., there’s a place here for you to grow your career.
