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We don’t just build technology. We build hope for everyone dealing with Cancer.Elekta is shaping the standard of care, together with healthcare providers, by developing precision radiation medicine that brings advanced radiotherapy into routine clinical practice. Our solutions support consistent, efficient and personalized care, addressing evolving patient needs. Through adaptive radiotherapy, precision treatment delivery and integrated workflows, Elekta supports care teams across a range of clinical settings. Each year more than 2 million patients are treated using Elekta solutions across over 130 countries. Elekta is headquartered in Stockholm, Sweden, with over 4,000 employees and offices in more than 40 countries. The company is listed on Nasdaq Stockholm. For more information, visit elekta.com.
• Maintain knowledge of current and past Elekta Software products.
• Liaise and collaborate with other Software team members to investigate and resolve customer concerns promptly and effectively.
• Provide technical and analytical expertise in PC/network computing and operating systems related to software application issues.
• Support software integration with Microsoft server and workstation operating systems, Citrix, and cloud solutions.
• Troubleshoot and diagnose software and hardware interface issues, including DICOM connectivity and transfer.
• Participate actively in the support and training of new staff and others as required.
• Independently investigate and troubleshoot complex problems requiring in-depth evaluation of situations or data, seeking assistance or escalation where appropriate.
• Work with internal teams, including Applications and Escalations teams, to resolve customer issues, maintaining ownership and appropriate customer communication throughout the escalation process.
• Maintain accurate and timely case documentation, including troubleshooting activities, customer communications and actions taken, and proactively manage assigned cases through to resolution.
• Initiate and actively pursue projects as required.
• Provide on-site Applications Support for Elekta Software and oncology solutions, including upgrades and migrations.
• Provide HL7 support and troubleshooting.
• Perform other duties as assigned or requested.
• Travel to customer sites and conferences as required.AuthoritiesExercises judgment within defined procedures and practices to determine appropriate action.Relevant Knowledge, skills and competencies• Bachelor’s degree in Radiation Therapy, Dosimetry, Nursing, Medical Physics, or an IT-related field.
• Minimum three years’ experience in the oncology field within a hospital or cancer centre setting.
• Strong verbal and written communication skills, including documentation of tasks and procedures.
• Strong technical skills in PC/network computing and operating systems.
• Strong presentation skills and the ability to communicate effectively to a group.
• Highly motivated, results-oriented, and able to work independently.
• Strong problem-solving skills and ability to work under pressure.
• Ability to thrive in a fast-paced, technology-driven environment.
• Familiarity with curriculum development processes and educational methodology.
• Preferred experience with Elekta ONE Oncology (MOSAIQ, SmartView, Analytics) and/or Elekta ONE Planning (Monaco).
• Familiarity or proficiency with Outlook, Word, Excel, PowerPoint, and Salesforce.
• Familiarity or experience with Microsoft desktop and server operating systems, Microsoft SQL Server, Citrix infrastructure and administration, cloud-based solutions, and HL7 messaging/ESI.
• Willingness to travel domestically and internationally.
• Demonstrated ability to manage competing priorities, take ownership of assigned work and follow through on commitments.
• Strong customer service skills, including proactive communication and the ability to manage customer expectations.
Skills Required
- Bachelor's degree in Radiation Therapy, Dosimetry, Nursing, Medical Physics, or an IT-related field
- At least three years of oncology experience in a hospital or cancer centre setting
- Strong verbal and written communication skills
- Strong PC, network computing, and operating systems skills
- Strong presentation skills and ability to communicate with groups
- Strong problem-solving skills and ability to work under pressure
- Ability to work independently in a fast-paced, technology-driven environment
- Familiarity with curriculum development and educational methodology
- Customer service skills, proactive communication, and customer expectation management
- Experience with Elekta ONE Oncology, MOSAIQ, SmartView, Analytics, or Elekta ONE Planning Monaco
- Experience with Microsoft desktop and server operating systems, SQL Server, Citrix, cloud solutions, HL7 messaging, or ESI
- Familiarity with Outlook, Word, Excel, PowerPoint, and Salesforce
- Willingness to travel domestically and internationally
- Ability to manage competing priorities, own assigned work, and follow through on commitments
Elekta Compensation & Benefits Highlights
The following summarizes recurring compensation and benefits themes identified from responses generated by popular LLMs to common candidate questions about Elekta and has not been reviewed or approved by Elekta.
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Retirement Support — A 401(k) with employer match is a prominent benefit, with vesting noted as part of the plan.
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Leave & Time Off Breadth — PTO and paid holidays are included, with PTO accruing from the start and rollover allowed within limits.
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Healthcare Strength — Medical, dental, vision, life and disability coverage are included, complemented by an Employee Assistance Program.
Elekta Insights
What We Do
At Elekta, our outcome-driven and cost-efficient solutions provide lasting clinical difference and are developed through sustainable environmental, social and governance practices. We’ve been working openly and proactively with clinicians and our partners for almost half a century to advance precision radiation therapy and meet continuously evolving patient needs—no matter where they are in the world. To us, it's personal, and our global team of 4,700 employees combine passion, science, and imagination to profoundly change cancer care. We don’t just build technology, we build hope. Elekta is headquartered in Stockholm, Sweden, with offices in 120 countries and listed on Nasdaq Stockholm.
