By joining Bio-Techne, you’ll join a company with a powerful and positive purpose of enabling cutting-edge research in Life Sciences and Clinical Diagnostics. Bio-Techne, and all of its brands, provides tools for researchers to further treat and prevent disease worldwide.
Pay Range:
Target Base Salary: $187,750
Position Description:
Software Support Engineer for ProteinSimple, located in San Jose, CA:
● Use advanced troubleshooting and software debugging techniques, including log analysis, and error code diagnostics, to identify software defects and provide root cause analysis of the defects. Utilize Software Development Life Cycle (SDLC), Agile methodologies, Fishbone diagram, 5 Why analysis, Failure Mode and Effect Analysis (FMEA), and root cause analysis. Provide recommendations and course of action for defect resolutions.
● Lead the management of software patch releases, ensuring seamless deployment, testing, and documentation across all impacted systems through document management software like Arena.
● Analyze and solve complex technical problems related to software functionality, performance, and usability, leveraging sound technical knowledge and judgement of Software problem solving and analytical techniques.
● Collaborate with internal teams to perform end-to-end solution testing and validate software before deployment.
● Serve as a Subject Matter Expert (SME) for all software-related inquiries which requires debugging customer environments, triaging issues and reproducing defects for further analysis of its impact on applications’ operations. Understand software architecture and data structure modeling, Windows & Linux Operating Systems. Debug and develop applications with backend & frontend software stack tools including Python, Flask, Java, or Pycharm.
● Work closely with software development, product management, and quality assurance teams to assess criticality of reported/existing issues and ensure appropriate escalations are tracked and resolutions are delivered as per defined Service Level Agreements using Jira & Salesforce.
● Participate in bug reporting, root cause analysis, and code debugging in collaboration with functional developers by utilizing tools including Microsoft Visual Studio Code, Oracle Virtual box, Git, Jenkins, Jira, Zephyr; offering insights from customer experience.
● Proactively identify and suggest improvements to software support workflows where feasible to increase efficiency.
● Track, analyze, and report key performance metrics related to software support, including response times, issue resolution rates, and customer satisfaction scores.
● Create and maintain comprehensive documentation for software releases, technical specifications, and user guides.
● Participate in cross functional tasks such as new product development projects, support readiness teams, knowledge base improvement, and help improve internal processes and tools.
Requirements:
Master’s degree in Computer Science or closely related field with a minimum of 6 months of experience as a software customer support engineer or related occupation; or Bachelor’s degree in Computer Science or closely related field with a minimum of 2 years of experience as a software customer support engineer or related occupation.
Must possess a minimum of 6 months with a Master’s degree or 2 years with a Bachelor’s of experience with each of the following: software problem solving and analytical techniques; software architecture and data structure modeling; SDLC, Agile methodologies, Fishbone diagram, 5 Why analysis, FMEA, and root cause analysis; Windows & Linux Operating Systems; reporting, analysis, and software management tools including Oracle Virtual box, Jira, Salesforce, Git, Jenkins, Zephyr, or Microsoft Visual Studio; and debugging and developing applications with both backend & frontend software stack tools, including Python, Flask, Java, or Pycharm.
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Why Join Bio-Techne:
- We offer competitive insurance benefits starting on day one: medical, dental, vision, life, short-term disability, long-term disability, pet, and legal and ID shield.
- We invest in our employees’ financial futures through 401k plans, an employee stock purchase plan (ESPP), Health Saving Account (HSA), Flexible Spending Account (FSA), and Dependent Care FSA.
- We empower our employees develop their careers through mentorship, promotional opportunities, training and development, tuition reimbursement, internship programs, and more.
- We offer employee resource groups, volunteer paid time off, employee events, and charity drives to build a culture of caring and belonging.
- We offer an accrued leave policy with paid holidays, paid time off, and paid parental leave.
- We foster a culture of empowerment and innovation, where employees feel valued and encouraged to bring their new ideas to the table.
Bio-Techne is an E-Verify Employer in the United States.
All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran.
To protect the interests of all, Bio-Techne will not accept unsolicited resumes from any source other than a candidate application. Any unsolicited resumes sent to Bio-Techne will be considered Bio-Techne property.
Top Skills
What We Do
Bio-Techne Corporation (NASDAQ: TECH) is a leading developer and manufacturer of high-quality purified proteins and reagent solutions - notably cytokines and growth factors, antibodies, immunoassays, biologically active small molecule compounds, tissue culture reagents, and cell and gene therapy workflow solutions including T-Cell activation technologies. Bio-Techne’s portfolio also includes protein analysis solutions, sold under the ProteinSimple brand name, that offer researchers efficient and streamlined options for automated Western blot and multiplexed ELISA workflow. These reagent and protein analysis solutions are sold to biomedical researchers, as well as clinical research laboratories, and constitute the Protein Sciences Segment.
Bio-Techne also develops and manufactures diagnostic products including FDA-regulated controls, calibrators, blood gas and clinical chemistry controls, and other reagents for OEM and clinical customers. Bio-Techne’s genomic tools include advanced tissue-based in situ hybridization assays (ISH) for research and clinical use, sold under the ACD brand, as well as a portfolio of clinical molecular diagnostic oncology assays including the ExoDx®Prostate (IntelliScore) test (EPI) for prostate cancer diagnosis. These diagnostic and genomic products comprise Bio-Techne’s Diagnostics and Genomics Segment.
Bio-Techne products are integral components of scientific investigations into biological processes and molecular diagnostics, revealing the nature, diagnosis, etiology and progression of specific diseases. They aid in drug discovery efforts and provide the means for accurate clinical tests and diagnoses. With thousands of products in its portfolio, Bio-Techne generated approximately $714 million in net sales in fiscal 2019 and has over 2,200 employees worldwide.
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