Software Support Engineer

Candescent is the largest non-core digital banking provider. We bring together the transformative technologies that power and connect account opening, digital banking and branch solutions for banks and credit unions of all sizes on any core. Our Candescent solutions power the top three U.S. mobile banking apps and are trusted by banks and credit unions of all sizes.

We offer an extensive portfolio of industry-leading products and services with an extensible ecosystem of out-of-the-box and integrated partner solutions. In addition, our API-first architecture and developer tools enable financial institutions to optimize and expand upon their existing capabilities by seamlessly integrating custom-built or third-party solutions. And our connected in-person, remote and digital experiences reinvent customer service across all channels.

Self-service configuration and marketing tools give financial institutions greater control of their branding, targeted messaging and overall user experience. And data-driven analytics and reporting tools provide valuable insights to help drive continued growth and profitability. From conversions and implementations to custom development and customer care, our clients get expert, end-to-end support at every step.

Job Description

Responsible for responding to complex inquiries of a technical or functional nature which
are predominantly routine. Typically supports both (technical/functional) platform and product issues.
Handles problem resolutions that may require follow-up and/or escalation to a
higher level of expertise. Requires general knowledge of Candescent software platform products, and/or services. May assess needs and suggest alternative configurations or services.
Ability to work flexible hours as required for issue resolution or rotating on call shifts.

Responsible for taking Ownership of critical events and providing technical
analysis and insight into the current condition and recommended solution. Participating
in research and analysis to determine the source of the issue and a recommended
plan to avoid it in the future. Analysis of key customer service, new offerings
and implementation issues and subsequent recommendations for modifications to
the application, DPV interfaces, or internal procedures that will improve the
client experience (end user, FI, and internal customers).

Basic Qualifications:

·      5-6 years software technical support experience or education

·       General knowledge of Unix systems

·       SQL/Oracle DB knowledge

·       Experience with front end web based languages and Javascript

·       Critical thinking and troubleshooting experience in complex systems

·       Ability to diagnosis issues through review data in logs

·       Ability to manage time through multiple tasks and complete on time.

Preferred Qualifications:

·       Bachelor of science degree in software or related field

5-6 year’s experience in support role

·       Experience in Unix environments

·       Experience in highly escalated or high volume support environments

EEO Statement

Integrated into our shared values is Candescent’s commitment to diversity and equal employment opportunity. All qualified applicants will receive consideration for employment without regard to sex, age, race, color, creed, religion, national origin, disability, sexual orientation, gender identity, veteran status, military service, genetic information, or any other characteristic or conduct protected by law. Candescent is committed to being a globally inclusive company where all people are treated fairly, recognized for their individuality, promoted based on performance and encouraged to strive to reach their full potential.  We believe in understanding and respecting differences among all people. Every individual at Candescent has an ongoing responsibility to respect and support a globally diverse environment.

Statement to Third Party Agencies
To ALL recruitment agencies: Candescent only accepts resumes from agencies on the preferred supplier list. Please do not forward resumes to our applicant tracking system, Candescent employees, or any Candescent facility. Candescent is not responsible for any fees or charges associated with unsolicited resumes.