Support will be focused on the FulfillX software product but could include additional third-party software systems and integrations based on the specific customer site.
Your tasks
Job Purpose
Support active customer sites with the FulfillX software platform with the objective to achieve the highest level of system availability and stability as possible. In the event of a customer support event, this role supports through troubleshooting and resolution of issue(s) with speed, accuracy, and excellent communication. This role will also coordinate deployments of patches and/or upgrades to customer environments.
Domestic and international travel is possible but is not an on-going expectation for the role.
Support the startup of the new company.
Job Requirements
Training/Education:
Technical degree in software engineering or a similar field is preferred
Professional Experience:
Experience with the below technologies preferred:
C#
HTTP
Javascript (REACT)
JSON
Node Javascript
SQL
Experience in using and communicating (verbally and written) in the following technologies:
TeamViewer
Microsoft Office 365
GitHub
Azure DevOps or comparable agile software management tool
Ticket management system such as Zendesk, etc.
Other Experiences:
Experience supporting and troubleshooting warehouse control systems is preferred
Experience with coordinating and collaborating with cross functional teams through multiple pieces of the Software Development Lifecycle (SDLC)
Detailed understanding of logistics and IT processes
Customer facing experience
Ability to work under pressure for short periods of time and remain calm, professional, and focused on priorities and tasks. (i.e., customer system down)
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What We Do
Kardex is a global industry partner for intralogistics solutions and a leading provider of automated storage solutions and material handling systems.
Kardex consists of two entrepreneurially managed divisions, Kardex Remstar and Kardex Mlog. Kardex Remstar develops, manufactures, and maintains dynamic storage and retrieval systems, while Kardex Mlog offers integrated material handling systems and automated high-bay warehouses.
Kardex also acts as a global AutoStore™ partner, offering flexible and modular storage and order fulfillment solutions. Kardex Remstar, Kardex Mlog, and Kardex AutoStore are partners to their customers throughout the entire life cycle of a product or solution, starting with the assessment of customer requirements, through planning, realization, and maintenance of customer-specific systems, to ensuring high availability and low life cycle costs by means of customer-oriented life cycle management.
The Group employs around 2,500 people in over 30 countries. Kardex Holding AG has been listed on the SIX Swiss Exchange since 1989.
