Kardex

Software Support Engineer

Posted 7 Days Ago

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Cincinnati, OH, USA

In-Office

Entry level

Logistics • Automation

The Role

Support customer sites using the Kardex FulfillX platform by troubleshooting, triaging, and resolving support tickets. Coordinate software patches and upgrades, maintain system availability and stability, communicate with customers, and provide feedback to software engineering teams. The role includes supporting third-party integrations, driving continuous improvement, and participating in an on-call rotation that may include evenings, weekends, and holidays.

Summary Generated by Built In

Support active customer sites with the FulfillX software platform with the objective to achieve the highest level of system availability and stability as possible. In the event of a customer support event, this role supports through troubleshooting and resolution of issue(s) with speed, accuracy, and excellent communication. This role will also coordinate deployments of patches and/or upgrades to customer environments.

Your tasks

The software support engineer is a critical part of the software and support teams who is responsible for the on-going support of active customer sites utilizing the Kardex FulfillX software product. He/she will be in a customer facing position and will need strong communication, customer service, organizational and troubleshooting skills. He/She will be an important feedback point to the software engineering team on customer satisfaction and quality of the FulfillX product and the individual must be able to help drive continuous improvement. The candidate will be responsible for troubleshooting, triaging, and resolving tickets around the FulfillX Platform.

Support will be focused on the FulfillX software product but could include additional third-party software systems and integrations based on the specific customer site.

This position involves an on-call rotation to provide customer support outside of normal business hours as needed. The role will occasionally require work outside of the standard work week schedule, including evenings, weekends, and holidays, to support critical customer issues and maintain system availability.

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The Company

HQ: Zürich

1,666 Employees

What We Do

Kardex is a global industry partner for intralogistics solutions and a leading provider of automated storage solutions and material handling systems. Kardex consists of two entrepreneurially managed divisions, Kardex Remstar and Kardex Mlog. Kardex Remstar develops, manufactures, and maintains dynamic storage and retrieval systems, while Kardex Mlog offers integrated material handling systems and automated high-bay warehouses. Kardex also acts as a global AutoStore™ partner, offering flexible and modular storage and order fulfillment solutions. Kardex Remstar, Kardex Mlog, and Kardex AutoStore are partners to their customers throughout the entire life cycle of a product or solution, starting with the assessment of customer requirements, through planning, realization, and maintenance of customer-specific systems, to ensuring high availability and low life cycle costs by means of customer-oriented life cycle management. The Group employs around 2,500 people in over 30 countries. Kardex Holding AG has been listed on the SIX Swiss Exchange since 1989.