Who We Are
Applied Materials is the global leader in materials science and engineering solutions that are at the foundation of virtually every new semiconductor chip and advanced display in the world. The equipment that we create and service is essential to advancing AI and accelerating the commercialization of next-generation semiconductor chips. Join us and push the boundaries of materials science and engineering in a company at the foundation of the electronics industry. The work we do together advances the world’s technology.
What We Offer
Location:
Bangalore,INDYou’ll benefit from a supportive work culture that encourages you to learn, develop, and grow your career as you take on challenges and drive innovative solutions for our customers. We empower our team to push the boundaries of what is possible—while learning every day in a supportive leading global company. Visit our Careers website to learn more.
At Applied Materials, we care about the health and wellbeing of our employees. We’re committed to providing programs and support that encourage personal and professional growth and care for you at work, at home, or wherever you may go. Learn more about our benefits.
As a Software Engineer at Applied Materials, you’ll dive deep into ground-breaking technologies—like machine learning and AI—to craft novel software solutions that solve our customers’ high-value problems. Our Software Engineers are responsible for designing, prototyping, developing, and debugging software solutions for semiconductor equipment components and devices to ensure quality and functionality. You'll develop software documentation and test procedures, troubleshoot software problems, and communicate with internal customers to understand project requirements. As part of our team, you'll contribute your expertise in intricate systems, deciphering code, and anticipating software behaviors to ensure Applied remains the leader in the semiconductor and display sectors.
Software Support Engineer
We are looking for a highly talented Software Support Engineer to join our unique team.
What’s in it for you?
Provide SW Support for our products installed at customer sites around the world, working with global support functions, R&D, HW, and Application teams to make sure our tools function as designed. This is a great opportunity to work with the leaders in the semiconductor industry, who constantly pushes the limits of technology that needs knowledge of SW, HW, and Computing.
What you'll be doing:
- Function as a technical support Tier for SW issues
- Contain all field SW escalations that don’t require code changes.
- Independently resolve customer complex issues by analyzing product and system/computing issues (SW, IT, databases)
- Provide troubleshooting plans and technical solutions to field and Tiel-1 Tier-2 teams.
- Reproduce customer issues on internal systems. Perform Root Cause Analysis.
- Proactively identify points of failure and drive for resolution.
- Involvement in new SW development
- Take part in SW development road map milestones, new features reviews, and customer demos.
- Provide support-related inputs to be included in the next versions.
- Participate in new products introduction.
- On-site Projects:
- Perform new installations/SW upgrades.
- Troubleshoot complex cases and support local teams.
- Support Infrastructure:
- Develop training programs for field engineers and end users.
- Proactively drive support-related feature developments within the team.
- Initiate Support-related Specs, improvements, utilities and Document solutions, procedures, best-known methods
- Customer Experience:
- Collect end-suer pain points and work on solutions.
- Develop in-house utilities, and tools, and work with the DevOps team to implement the same ideas, that enhance customer experience.
What should you have?
• Self-Learning capability and passion to learn new technology.
• At least 5 years’ experience in Technical Support or a position of like Tier 3
• Proven experience in learning and understanding multi-disciplinary, large-scale systems
• Willingness to work off hours and weekends and willingness to travel up to 20%
• Excellent English – verbal and written
- Proven experience with Microsoft \Linux operating systems.
- Required education: Bachelor/master’s degree in computer science and/or engineering and/or other technical degree.
- Advantage: experience in SW development / SW testing and integration
Additional Information
Time Type:
Full timeEmployee Type:
Assignee / RegularTravel:
Yes, 10% of the TimeRelocation Eligible:
YesApplied Materials is an Equal Opportunity Employer. Qualified applicants will receive consideration for employment without regard to race, color, national origin, citizenship, ancestry, religion, creed, sex, sexual orientation, gender identity, age, disability, veteran or military status, or any other basis prohibited by law.
Skills Required
- At least 5 years of experience in technical support or a comparable Tier 3 support role
- Experience understanding multidisciplinary, large-scale systems
- Willingness to work off-hours and weekends
- Willingness to travel up to 20%
- Excellent verbal and written English communication skills
- Experience with Microsoft Windows and Linux operating systems
- Bachelor's or master's degree in computer science, engineering, or another technical discipline
- Experience in software development, software testing, and integration
- Self-learning capability and passion for learning new technology
Applied Materials Compensation & Benefits Highlights
The following summarizes recurring compensation and benefits themes identified from responses generated by popular LLMs to common candidate questions about Applied Materials and has not been reviewed or approved by Applied Materials.
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Healthcare Strength — Company materials emphasize comprehensive medical, dental, vision, mental health, and wellness programs for employees and families, with coverage beginning on day one in many cases. On-site or virtual care options at major campuses further reinforce the breadth of support.
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Leave & Time Off Breadth — Exempt employees are offered a Flexible Time Off program and U.S. teams observe 11 paid company holidays. These policies are consistently highlighted across official benefits summaries.
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Equity Value & Accessibility — An Employee Stock Purchase Plan is widely available and presented as a core part of the U.S. package, alongside equity grants in many roles. These ownership elements are positioned as meaningful contributors to total rewards.
Applied Materials Insights
What We Do
Applied Materials is the leader in materials engineering solutions used to produce virtually every new chip and advanced display in the world. Our expertise in modifying materials at atomic levels and on an industrial scale enables customers to transform possibilities into reality. At Applied Materials, our innovations make possible a better future.
