Software Support & Documentation Engineer
Location: Aurora, IL (Hybrid – 2 days in office, 3 days remote optional)
Job Type: Full-Time
Schedule: Monday – Friday | 8:30 AM – 5:00 PM
Travel: Less than 5%
Join Mitutoyo America
Mitutoyo America is a global leader in precision measurement technology, providing innovative metrology solutions to manufacturers worldwide. We are seeking a technically skilled Software Support & Documentation Engineer who enjoys solving complex software challenges, improving the customer experience, and creating high-quality technical documentation.
In this role, you’ll serve as the bridge between customers, software developers, and internal teams to troubleshoot technical issues, improve software performance, and help shape the future of our software documentation and user support resources.
If you enjoy problem-solving, technology, continuous learning, and making software easier for customers to use, we’d like to hear from you.
What You’ll Do:
- Provide advanced technical support for Mitutoyo software applications via phone and email.
- Troubleshoot moderate to complex software, hardware, operating system, and application issues.
- Document customer-reported software issues for replication and resolution by engineering teams.
- Collaborate with software developers to identify, diagnose, and resolve product issues.
- Test software updates, enhancements, and fixes to ensure product quality and functionality.
- Stay current on new software releases, operating systems, hardware platforms, and emerging technologies.
- Develop, update, and maintain user guides, knowledge base articles, technical documentation, and online help content.
- Research and recommend new technologies and platforms for delivering automated customer support and technical documentation.
- Support product demonstrations and assist Sales with technical product inquiries when needed.
- Mentor and assist Software Support Specialists with advanced technical issues.
- Contribute to the continuous improvement of software support processes and customer experience.
What We’re Looking For
Required Qualifications:
- Bachelor’s degree or equivalent combination of education, training, and experience.
- Minimum of four (4) years of experience supporting software applications or related technical products.
- Strong troubleshooting and analytical problem-solving skills.
- Excellent written and verbal communication skills.
- Ability to explain technical concepts to both technical and non-technical users.
- Experience creating technical documentation, user guides, or knowledge base content.
- Strong customer service mindset with the ability to manage multiple priorities.
Preferred Qualifications:
- Experience supporting industrial software or technical applications.
- Familiarity with metrology equipment or precision measurement systems.
- Knowledge of Statistical Process Control (SPC) and quality control methodologies.
- Experience working with software development or engineering teams.
Why choose Mitutoyo?
Mitutoyo America Corporation is a leader in the field of precision measuring tools and instruments. We serve an important role in providing state-of-the-art measurement products to manufacturing companies throughout North America. We are the only full-line provider of Metrology solutions in North America that can satisfy every measurement challenge faced by our customers. Our benefits include:- Competitive Salary package - $65K - $75K Annually
- Minimum 17 days PTO plus at least 10 paid holidays per year
- Shut down period at the end of the year
- Medical, Dental, Vision & Life Insurance
- STD, LTD, Employee Assistance Program
- 401(k) Plan plus company match
- Tuition Reimbursement
- Service Recognition
- Company Vacation House in Florida
Work Environment
- Hybrid office environment (2 days in office / 3 days remote optional)
- Standard Monday-Friday work schedule
- Minimal travel (less than 5%)
Reasonable Accommodations Statement
To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. Reasonable Accommodations may be made to enable qualified individuals with disabilities to perform the essential job functions.
Equal Opportunity Employer
Mitutoyo America Corporation is proud to be an Equal Opportunity Employer. We provide equal employment opportunities to all applicants and employees without regard to race, color, religion, sex, national origin, age, disability, veteran status, sexual orientation, marital status, or any other status protected by applicable federal, state, or local law.
Ready to help shape the future of precision measurement software? Apply today and become part of the Mitutoyo America team.
Equal Opportunity Employer/Protected Veterans/Individuals with DisabilitiesThis employer is required to notify all applicants of their rights pursuant to federal employment laws. For further information, please review the Know Your Rights notice from the Department of Labor.
Skills Required
- Bachelor's degree or equivalent combination of education, training, and experience
- Minimum of four (4) years of experience supporting software applications or related technical products
- Strong troubleshooting and analytical problem-solving skills
- Excellent written and verbal communication skills
- Ability to explain technical concepts to both technical and non-technical users
- Experience creating technical documentation, user guides, or knowledge base content
- Strong customer service mindset with the ability to manage multiple priorities
- Experience supporting industrial software or technical applications
- Familiarity with metrology equipment or precision measurement systems
- Knowledge of Statistical Process Control (SPC) and quality control methodologies
- Experience working with software development or engineering teams
What We Do
The world’s largest metrology company was founded in 1934 by Yehan Numata with one product – the micrometer. Mitutoyo’s philosophy at that time was to make the best mechanical micrometer in the world. But also to produce them in quantities that made them affordable and available to all of manufacturing so they could improve the quality of the products they manufactured. This philosophy was expanded in the next several decades to include a wider product offering focused on mechanical, dimensional gaging products. Mitutoyo focused its R&D and production efforts on creating the most advanced micrometers, calipers, indicators and other measurement tools in the world. Mitutoyo America Corporation is a sales, marketing, and most importantly a service organization that was established in the United States by Mitutoyo Corporation in 1963. Since day one of operations, supporting custom- ers has been the first priority. Initially we provided replacement parts and repair services. As our customer base grew, so did customer service demands. In response we built one of the highest performance A2LA Accredited Calibration Laboratory’s (A2LA Certificate #750-01) in the nation. Now we offer turnkey metrology solutions and even integrate measuring directly into manufacturing processes via inline automation. Mitutoyo America is also the first service organization to have A2LA Accredited Field Service Technicians. State-of-the-art M3 Solution Centers are geographically positioned to cover the United States. Local software design and development translates into well resourced software support. We also provide education and training through the Mitutoyo Institute of Metrology. Overall, Mitutoyo America Corporation is configured to provide our customers with all the competitive advantages that result from application of best practice metrology.
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