i3 Verticals

Software Support Analyst I

Posted 23 Days Ago

Be an Early Applicant

Temple, GA, USA

In-Office

Junior

Fintech

The Role

Provide front-line technical support for proprietary software via phone, email, and remote access; troubleshoot and resolve application issues; document and escalate incidents; deploy software and train clients; maintain relationships with clients, team members, and developers.

Summary Generated by Built In

JOB TITLE: Software Support Analyst I

REPORTS TO: Team Lead

JOB LOCATION: Temple, GA

TRAVEL: 5-10% travel required

ESSENTIAL DUTIES & RESPONSIBILITIES:

Provide front-line technical support for our proprietary software applications via phone, email and remote access in a timely manner to external clients.
Build and maintain effective relationships with team members, management, in-house software developers and clients.
Identify, troubleshoot and resolve application issues.
Communicate and escalate issues that cannot be resolved to the appropriate team member(s).
Document all reported issues and task details; analyze gathered data.
Deploy and provide training on software applications to new clients and new versions to current clients.

MINIMUM QUALIFICATIONS (EDUCATION AND EXPERIENCE):

High school diploma or equivalent
Two (2) years related experience
Must have a proficient understanding of computer and technical concepts
Must have strong troubleshooting skills
Must have strong verbal and written communication skills
Ability to prioritize workload and manage multiple responsibilities effectively

Qualifications Education Required High School or better. Experience Required 2 yrs of software support experience Equal Opportunity Employer
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