The Role
Provide front-line technical support for proprietary software via phone, email, and remote access; troubleshoot and resolve application issues; document and escalate incidents; deploy software and train clients; maintain relationships with clients, team members, and developers.
Summary Generated by Built In
JOB TITLE: Software Support Analyst I
REPORTS TO: Team Lead
JOB LOCATION: Temple, GA
TRAVEL: 5-10% travel required
ESSENTIAL DUTIES & RESPONSIBILITIES:
- Provide front-line technical support for our proprietary software applications via phone, email and remote access in a timely manner to external clients.
- Build and maintain effective relationships with team members, management, in-house software developers and clients.
- Identify, troubleshoot and resolve application issues.
- Communicate and escalate issues that cannot be resolved to the appropriate team member(s).
- Document all reported issues and task details; analyze gathered data.
- Deploy and provide training on software applications to new clients and new versions to current clients.
MINIMUM QUALIFICATIONS (EDUCATION AND EXPERIENCE):
- High school diploma or equivalent
- Two (2) years related experience
- Must have a proficient understanding of computer and technical concepts
- Must have strong troubleshooting skills
- Must have strong verbal and written communication skills
- Ability to prioritize workload and manage multiple responsibilities effectively
Qualifications Education Required High School or better. Experience Required 2 yrs of software support experience Equal Opportunity Employer
This employer is required to notify all applicants of their rights pursuant to federal employment laws. For further information, please review the Know Your Rights notice from the Department of Labor.
Skills Required
- High school diploma or equivalent
- Two years related experience (software support)
- Proficient understanding of computer and technical concepts
- Strong troubleshooting skills
- Strong verbal and written communication skills
- Ability to prioritize workload and manage multiple responsibilities
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The Company
What We Do
i3 Verticals offers businesses with credit and debit card transaction processing services.
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