Software Solutions Architect

Our Company
Changing the world through digital experiences is what Adobe’s all about. We give everyone—from emerging artists to global brands—everything they need to design and deliver exceptional digital experiences! We’re passionate about empowering people to create beautiful and powerful images, videos, and apps, and transform how companies interact with customers across every screen. 
We’re on a mission to hire the very best and are committed to creating exceptional employee experiences where everyone is respected and has access to equal opportunity. We realize that new ideas can come from everywhere in the organization, and we know the next big idea could be yours!

The Opportunity

Hello, We’re the Customer Engineering Team (CET) at Adobe, a group of creative problem-solvers who love helping B2B marketing automation teams crush their business goals by adding features and capabilities to our products. We’re in a unique spot where we get to build software products with guidance from some of our biggest customers in the world. If you’re passionate about tech and love a good challenge, you’ll fit right in!

We’re on the hunt for an experienced Solution Architect in the Product Development Organization. we are looking for you to be a key driver in ensuring the success of our customers, field teams, and partners with their implementation and adoption of Adobe Marketo and Journey Optimizer B2B. You’ll collaborate with Adobe’s strategic customers to guarantee technical success, product adoption, and continuous improvement. By harnessing customer usage and feedback, you’ll identify and drive product innovation throughout the development lifecycle. Additionally, you’ll help establish standard methodologies and technical guides to enhance product adoption, enablement, and customer success across the broader Adobe ecosystem.

As part of our team you will build shape and increase our products to help customer implement their sophisticated requirements of performance, automation and features while working with a team of excellent engineers inside and around the Adobe engineering organization.

What You'll Do

• Collaborate with customers and implementation teams to understand and address functional requirements.
• Tackle the most sophisticated technical challenges, from design to launch.
• Uphold and help define architectural standards while solving intricate architecture solutions.
• Partner with engineering teams on company-wide initiatives spanning multiple projects to help solve for the problem.
• Provide solution architecture recommendations and enablement across applications and services, acting as a trusted advisor to ensure customer success and business scalability.
• Work with customers, support teams, product, and engineering to resolve critical issues and drive product requests to resolution.
• Author and deliver use case and implementation guides for customer and partner reference.
• Find opportunities for product improvements and new solutions during the implementation process. Collaborate with Product and Engineering teams to drive product advancements aligned with customer use cases.
• Translate the product roadmap into technical, implementation focused, customer-facing materials for ongoing alignment.
• Track and present status changes and recommendations to executives and customers based on product state and roadmap working with Product Managers and Engineering Leads to help set the right direction.

What You'll Need to Succeed

• Deep Experience with Enterprise Architecture: Proficiency with Adobe cloud solutions, Data retention and ensuring seamless integration and optimization.
• Interpersonal: Ability to work across business and technical partners with high energy, personal drive, and positivity, fostering strong relationships.
• Team Orientation: Adaptability to the needs and demands of internal and external partners, promoting collaboration and partnership.
• Effective Communication: Ability to convey sophisticated ideas both verbally and in writing, ensuring comprehension and acceptance among collaborators.
• Leadership: Capability to lead customer meetings and work streams, coordinating across teams to manage expectations and progress.
• Passion for Learning: Enthusiasm for new challenges and staying updated on industry and technology trends, driving continuous improvement.
• Technical Curiosity: Willingness to dive deep into technology to resolve issues and establish technical credibility, enhancing problem-solving capabilities.
• Analytical and Problem-Solving Skills: Strong research, hypothesis development, and recommendation synthesis abilities, providing actionable insights.
• Strategic and Tactical Direction: Providing comprehensive strategic direction with a deep understanding of tactical details to ensure project success and alignment.
• Implementation Experience: Leading implementation efforts of business applications at large enterprise customers, ensuring successful deployment and adoption.
• Engineering Leadership: Experience collaborating with product managers and engineering teams to drive features and innovation.
• Technical Familiarity: Knowledge of REST APIs, web and mobile technologies (browsers, cookies, HTML, JavaScript), enabling effective technical solutions.
• Advertising and Customer Experience Technology: Experience with DMPs, DSPs, Ad servers, Ad Exchanges, Cross-Device Tracking platforms, Email systems, customer data marts, etc., optimizing customer engagement.
• Data Warehousing and Customer Data Environments: Familiarity with data storage, movement, security, and CRM systems, ensuring robust data management.

Our compensation reflects the cost of labor across several U.S. geographic markets, and we pay differently based on those defined markets. The U.S. pay range for this position is $108,000 -- $198,500 annually. Pay within this range varies by work location and may also depend on job-related knowledge, skills, and experience. Your recruiter can share more about the specific salary range for the job location during the hiring process.

At Adobe, for sales roles starting salaries are expressed as total target compensation (TTC = base + commission), and short-term incentives are in the form of sales commission plans. Non-sales roles starting salaries are expressed as base salary and short-term incentives are in the form of the Annual Incentive Plan (AIP).

In addition, certain roles may be eligible for long-term incentives in the form of a new hire equity award.

Adobe will consider qualified applicants with arrest or conviction records for employment in accordance with state and local laws and “fair chance” ordinances.

Adobe is proud to be an Equal Employment Opportunity and affirmative action employer. We do not discriminate based on gender, race or color, ethnicity or national origin, age, disability, religion, sexual orientation, gender identity or expression, veteran status, or any other applicable characteristics protected by law. Learn more.
 

Adobe aims to make Adobe.com accessible to any and all users. If you have a disability or special need that requires accommodation to navigate our website or complete the application process, email [email protected] or call (408) 536-3015.

Adobe values a free and open marketplace for all employees and has policies in place to ensure that we do not enter into illegal agreements with other companies to not recruit or hire each other’s employees.