NISC’s Software Research Analysts collaborate with support, development, system engineers, requirements analysts and other subject matter experts to analyze, research, triage, reproduce and identify a root cause for complex support issues. These individuals are thorough, analytical problem solvers who are detail oriented, communicate effectively, and enjoy problem solving software related issues. Works with all areas involved with the software lifecycle at NISC to define and document best practices for quality integration and troubleshooting processes.
Join an industry leader and work with all areas involved in the software lifecycle at NISC to define and document best practices for quality integration and troubleshooting processes.
Essential Functions:
- Analyze, research, troubleshoot and document highly complex application and customer issues.
- Collaborate with software development teams to reproduce and resolve issues.
- Interface with NISC’s technical team to effectively utilize the technical architecture available for system troubleshooting and analysis.
- Collaborate within a technical team to identify alternatives and potentially assist with a solution.
- Assist with verification of resolution of complex software issues.
- Analyzes and captures business requirements and translates into sound design approaches for the purpose of software development.
- Participate on design review boards and change review boards regarding proposed enhancements.
Desired Job Experience:
- 3+ years of experience in support, software development, implementation, or other roles related to NISC solutions.
- Understanding of product usage or analyst experience either at NISC or similar related experience.
- Research and problem-solving skills that include innovation and the ability to identify long-term solutions that enhance NISC Software Development Life Cycle practices.
- Experience using SQL is a plus.
- Knowledge in Linux and Microsoft Windows.
- Knowledge of NISC’s Enterprise software applications and database structure.
- Knowledge of other integrated applications and services.
- Excellent verbal and written interpersonal and communication skills.
- Strong PC skills.
- Ability to effectively lead, influence, teach and mentor others.
- Ability to organize and prioritize.
- Ability to interact in a positive manner with internal and external contacts.
- Ability to work independently, as well as in a team environment.
- Ability to travel as often as necessary to meet the goals and objectives of the position.
- Other duties as assigned
- Commitment to NISC’s Statement of Shared Values.
Desired Education:
- Bachelor’s degree in a Computer Science, Information Systems, or a technology-related field.
Minimum Physical Requirements:
The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this position. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
Employees must be able to see, speak, and hear, to operate computer keyboards or office equipment, and are required to stand, walk, and sit.
Disclaimer:
Management may modify this job description by assigning or reassigning duties and responsibilities at any time.
Top Skills
What We Do
National Information Solutions Cooperative (NISC) is an information technology organization that develops, implements and supports software and hardware solutions for our Members/Customers. We deliver advanced solutions, services and support to more than 870 independent telephone companies, electric cooperatives and other public power entities in all 50 states, American Samoa, Palau and Canada.
NISC is an industry leader providing information technology solutions including billing, accounting, operations, automated mailroom services, third-party integration as well as many other solutions. With facilities in Mandan, N.D., Lake Saint Louis, Mo., Cedar Rapids, Iowa, Shawano, Wis., Blacksburg, Va. and Austin, Texas, NISC and its subsidiaries employ more than 1,300 professionals between the six locations and at virtual office sites around the country.
Additional information can be found at www.nisc.coop or by calling: 866.999.6472.
