Software Reliability Engineer, WMS

Lineage is a forward-thinking and fast-growing organization - operating an international network of state-of-the-art frozen food warehouse facilities and delivering sophisticated supply chain solutions. We believe our people are the key to our success, whatever their role within the organization. Therefore, we provide the environment for them to excel in everything they do.
A Reliability Engineer (Connect WMS) has a primary focus on investigating, diagnosing, and resolving operational software issues that impact warehouse management performance. This role is critical in maintaining uptime, optimizing system reliability, and ensuring seamless integration between the Warehouse Management System (WMS), upstream and downstream applications (e.g., EDI, LinOS, Link), and warehouse processes executed by humans or automation equipment. The engineer will analyze logs, debug configurations/code, interface with logistics and IT teams, and work across engineering and operations to deliver high-impact solutions quickly and accurately.
Goals of the Role
• Ensure high system uptime and stability for warehouse operations.
• Rapidly diagnose and resolve technical issues that impact throughput, inventory accuracy, or productivity.
• Improve the resilience, observability, and maintainability of the WMS platform.

Roles and Responsibilities

1. Operational Issue Investigation and Quick Resolution

• Monitor and respond to operational issues affecting WMS functions (e.g., receiving, shipping, inventory).
• Analyze system logs, error reports, and transaction flows to identify anomalies or failures.
• Work closely with Level 1 support and warehouse operation teams to understand incident symptoms and timelines.
• Execute quick resolutions by using extended user rights, database interventions, or WMS configuration changes.

2. Code-Level Debugging

• Debug application code, workflows, customizations, and interfaces to identify bugs or performance bottlenecks.
• Collaborate with WMS QA team to reproduce issues in test environments and trace through application workflows to isolate root causes.
• Collaborate with Product/Development teams to propose, implement, and test code fixes.

3. Real-Time System Monitoring

• Use tools like Datadog or internal diagnostics to monitor WMS behavior.
• Proactively set up or refine alerts for failure patterns (e.g., inventory mismatches, interface timeouts, RF disconnects).
• Improve observability by suggesting/implement better logging practices and metric coverage.

4. Interface Troubleshooting

• Investigate communication failures between WMS and other Products (e.g., LinOS, Link, EDI, Easymetrics).
• Troubleshoot integration issues between the WMS and external systems (e.g., DevOps, DCOps).
• Provide software-side support during integration testing, mainly remote and on-site by occasion.

5. Incident Management & Escalation

• Participate in on-call rotations or site support shifts for time-sensitive incidents.
• Coordinate with operations, IT, and engineering during critical events to ensure fast resolution.
• Document incidents thoroughly, including root causes, fixes, and follow-up actions.

6. Post-Incident Review & Continuous Improvement

• Contribute to postmortem analysis for high-impact incidents.
• Recommend and implement configuration changes or process improvements to prevent repeated issues.
• Update or create playbooks and troubleshooting guides for known WMS issues.

7. Internal Tooling and Automation

• Develop scripts or queries (e.g., SQL) to streamline log analysis, system diagnostics, or data validation.
• Propose internal utilities to detect edge-case failures or performance degradations early.
• Support development of internal test tooling and simulations for recurring business scenarios.

8. Cross-Functional Collaboration

• Work with Product/Development teams to escalate and fix production bugs.
• Collaborate with QA teams to validate fixes or reproduce intermittent issues.
• Partner with implementation teams to train staff on WMS behavior and provide escalation support.

Please note: We are unable to sponsor work authorization now or in the future for this role.

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Why Lineage?
This is an excellent position to begin your career path within Lineage! Success in this role enables greater responsibilities and promotions! A career at Lineage starts with learning about our business and how each team member plays a part each and every day to satisfy our customers’ requirements. Beyond that, you’ll help us grow and learn on our journey to be the very best employer in our industry. We’ll ask you for your opinion and ensure we do our part to keep you developing and engaged as we grow our business. Working at Lineage is energizing and enjoyable. We value respect and care about our team members.

Lineage is an Equal Employment Opportunity Employer and is committed to compliance with all federal, state, and local laws that prohibit workplace discrimination and unlawful harassment and retaliation.  Lineage will not discriminate against any applicant on the basis of race, color, age, national origin, religion, physical or mental disability or any other protected status under federal, state and local law.
Benefits

Lineage provides safe, stable, reliable work environments, medical, dental, and basic life and disability insurance benefits, 401k retirement plan, paid time off, annual bonus eligibility, and a minimum of 7 holidays throughout the calendar year.