Software Quality Assurance and Configuration Manager

Genex Systems is looking for a Software Quality Assurance and Configuration Manager  to support the Center Maintenance, Operations, and Engineering (CMOE) contract at NASA Langley Research Center in Hampton, VA.

Responsibilities:

This position supports Ground Data Systems (GDS) software and hardware architecture at NASA Langley Research Center wind tunnel test facilities. The role serves as the Software Quality Assurance and Configuration Management lead for custom GDS software products, related hardware architecture, and supporting configuration management processes.

The Senior System Analyst establishes and maintains software quality/testing plans and related processes to ensure software changes are tested at the system and regression levels. The position develops and conducts software test plans in collaboration with software developers, operational end users, and facility stakeholders. Where possible, the position automates regression test plans to ensure key features are not adversely impacted by planned software deployments. Test results are recorded, communicated, and used to support release readiness, configuration management, and continuous process improvement.

This role guides the software development team through a DevOps/Agile approach to custom software development lifecycle processes, including sprint planning, scrum activities, release planning, release execution, backlog review, workflow oversight, and metrics capture using Atlassian tools such as Jira, Bitbucket/Git, and Confluence. The position works with NASA's Web Services Office (WSO) support team to administer Atlassian tools in support of configuration management and software quality processes.

The position maintains the configuration management plan and ensures configuration management processes are applied and improved for GDS hardware architecture and custom software products. Duties include facilitating change control board, configuration management, and software quality assurance meetings; performing physical and functional configuration management audits; ensuring software version descriptions are complete and follow required configuration management processes; and overseeing Jira entries throughout the workflow to identify and resolve task issues.

The Senior System Analyst develops and maintains instructions, training, and documentation for configuration management, software quality/testing, related tools, system architecture, and software products. The position administers the Confluence Portal using a practical 'get there from here' design so facility users can access information for each software product, system architecture, and related topic. The role requires confident and articulate written and verbal communication skills, including the ability to present technical information to groups of 20 or more.

Qualifications:

U.S. Citizenship required. BS degree in a computer science, systems science, engineering, information technology, or related technical discipline from an accredited college or university is preferred, with three (3) to five (5) years of progressive, relevant experience preferred. An equivalent combination of education, experience, training, and certifications is applicable.

Position requires comprehensive knowledge of software quality assurance, configuration management, DevOps/Agile software release practices, and system/software documentation gained through long and varied work experience in the field of specialty.

• Project administration experience with DevOps Atlassian tools, including Jira, Bitbucket/Git, and Confluence, of five (5) or more years.
• Automated test development experience of five (5) or more years.
• Software test plan development experience of five (5) or more years.
• Agile software release management experience, including sprint, scrum, release planning, and release execution, of five (5) or more years.
• Configuration Management experience of five (5) or more years.
• Experience developing and maintaining technical instructions, training materials, configuration management documentation, software quality/testing documentation, and tool/process guidance.
• Demonstrated ability to communicate effectively, both orally and in writing, and to present technical information clearly to operational users, technical teams, management, and groups of 20 or more.

Essential Functions:

Work Environment

Office, laboratory, control room, and research facility environments (80%) - Work is primarily performed in office or computer workstation settings supporting software quality assurance, configuration management, documentation, and coordination with developers, end users, NASA stakeholders, and support organizations. Facility/test support environment (20%) - Travel between LaRC facilities and test operations may be required and may include exposure to industrial research facilities, equipment rooms, control rooms, areas with elevated noise levels, and other test-related environments. Appropriate PPE and training will be provided for applicable conditions.

Physical Requirements

Primarily sedentary computer-based work, including extended periods of sitting, keyboard use, reading technical documentation, attending meetings, and participating in virtual or in-person coordination activities (80%). Must be able to walk, stand, bend, and move between buildings, control rooms, equipment areas, and meeting locations as needed to support system reviews, configuration audits, software deployments, and user coordination (20%). Must be able to lift and carry typical office or computer-related items up to 25 lbs. as needed. Appropriate PPE and training will be provided for applicable facility conditions.

Equipment and Machines

Standard office and computing equipment - PC, telephone, copier/scanner, networked or local printers, and collaboration systems (100%). Software and tools include Microsoft Office Suite (Word, Excel, Outlook, PowerPoint), Atlassian Jira, Bitbucket/Git, Confluence, software test tools, configuration management tools, documentation repositories, and other Government- or contract-approved systems required to support GDS software quality assurance and configuration management processes (100%). Safety and Personal Protective Equipment may be required when entering applicable facility or test areas (<20%).

Attendance

Regular attendance mandatory (100%)

Occasional overtime/work outside normal schedule may be required to support software releases, test events, change control board activities, configuration audits, regression testing, urgent task resolution, or facility/test schedules (<20%).

Travel between LaRC facilities/test operations is required as needed (<10%).

Other Essential Functions:

• U.S. Citizenship required.
• Valid Real ID compliant identification – www.dhs.gov/real-id
• A valid driver’s license is required.
• Must be able to obtain and maintain a secret clearance if required for this specific position.
• Must be able to work in a team atmosphere.
• Must put forward professional behavior that enhances productivity and promotes teamwork and cooperation.
• Grooming and dress must be appropriate for the position and must not impose a safety/risk hazard to the employee or others.
• The work environment requires the ability to cooperate and work with individuals at all levels of the company and the client organization.
• Must be able to balance scope, schedule, and budget to ensure program success.
• Employees will exercise diligence when developing a Safe Plan of Action (SPA) for each task performed. Your SPA is a Company provided tool to be used for the prevention of incidents, accidents, and injuries; as such, it is the most important tool that you are required to use.