Software Quality and Compliance Assurance Specialist (Temporary)

Scope: 

Under the direction of the Director of Data Strategy, the Software Quality and Compliance Assurance Specialist will ensure the quality, usability, and compliance of tools and systems built or maintained by the Data Strategy team. This role has two primary areas of responsibility: quality assurance testing and user experience review, and compliance assurance across data handling and applicable regulatory or funder requirements. The Specialist plays a supporting role across projects as needed, helping ensure new tools are reliable and usable before they reach staff or clients. 

Essential Functions:

• Participate in QA testing for new tools and features before deployment.
• Review usability of internal and external-facing tools and applications, flagging issues before release.
• Test data flows and integrations across systems for accuracy and completeness.
• Verify that tools and workflows align with applicable compliance, data privacy, and confidentiality requirements.
• Evaluate accessibility of client- and staff-facing applications.
• Document test cases, defects, and resolutions in a shared tracking system.
• Partner with developers to triage and prioritize issues ahead of releases.
• Support definition of acceptance criteria for new features.
• Maintain QA documentation and testing protocols.
• Participate in project reviews to assess readiness for release.
• Stay informed on trends in QA, compliance, and user experience to bring ideas to the team.
• Other duties as assigned.

Physical Requirements and Work Environment

Clerical: The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. This job operates in a professional office environment with a usually quiet noise level. This is largely a sedentary role and the employee must occasionally lift and/or move up to 25 pounds. While performing the duties of this job, the employee is regularly required to sit, frequently use hands and to talk or hear. 

Minimum Qualifications:

• Bachelor's degree in a relevant field OR 3+ years of experience in software quality assurance, testing, or UI/UX work.
• Demonstrated experience writing and executing test plans for web-based applications.
• Solid understanding of coding logic and structure, with exposure to Python and/or SQL, sufficient to read through an application's logic and identify where something breaks.
• Understanding of UI/UX design principles, with experience using design or prototyping tools (e.g., Figma) to evaluate and give feedback on interfaces.
• Experience with usability testing and accessibility review.
• Familiarity with relational databases and data validation concepts.
• Understanding of data privacy and confidentiality requirements in nonprofit or human services settings is a plus.
• Excellent written and verbal communication skills.
• Commitment to learning new systems, tools, and frameworks as needed.
• Experience translating business requirements into structured workflows and technical designs.
• Experience with bug tracking and QA documentation tools.

Minimum Competencies:

• Strong analytical and critical thinking skills.
• Attention to detail and a commitment to data accuracy.
• Ability to troubleshoot issues and recommend technical solutions.
• Effective collaboration and communication skills with both technical and non-technical stakeholders.
• Adaptability and willingness to learn new tools and frameworks.
• Self-motivated with the ability to manage time and prioritize tasks effectively.
• Comfort working across multiple systems and datasets to produce clear, actionable insights. 

Licensing and Other Requirements:

• Valid identification and reliable transportation.
• Although the Covid-19 vaccination is no longer mandated, it is encouraged. Wayne Metro will always prioritize the safety of our staff and clients.

Travel Requirements:

Ability to travel to various sites. 

Work Hours:  

Work to be scheduled Monday through Friday with specific hours to be determined by program needs.  

Other Duties

Please note that this job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee for this job.   Duties, responsibilities and activities may change at any time with or without notice.

Wayne Metropolitan Community Action Agency is an Equal Opportunity Employer

EOE/M/F/D/V