Software QA Engineer (Web)

 8x8, Inc. (NASDAQ: EGHT) believes that CX limits were meant to be shattered. We connect people and organizations through seamless communication on the industry's most integrated platform for Customer Experience—combining Contact Center, Unified Communications, and CPaaS APIs. The 8x8® Platform for CX integrates AI at every level to enable personalized customer journeys, drive operational excellence and insights, and facilitate team collaboration.

We help customer experience and IT leaders become the heartbeat of their organizations, empowering them to unlock the potential of every interaction. With one platform, one ecosystem, and one data model, you can turn every team into a customer-facing team and unify your CX to conquer the complexity.  

Learn more on our company website at www.8x8.com follow our pages on LinkedIn, Twitter, Facebook and Instagram.

We are looking for a QA Engineer who thrives on building reliable and high-quality web applications. As part of the web development team, this role focuses on ensu ing the functionality, performance, and robustness of customer-facing web portals. You will collaborate closely with developers, product managers, and other stakeholders to deliver exceptional user experiences.

Key Responsibilities:

Test Planning and Execution

• Develop comprehensive test plans and detailed test cases derived from functional and non-functional requirements.

• Execute manual tests to identify, document, and report defects effectively.

• Prioritize and manage defects using the bug tracking system to ensure timely resolution.

Test Case Design

• Design and implement robust test strategies, including unit, integration, system, and regression testing.

• Develop clear, concise, and reusable test cases that cover edge cases and diverse scenarios.

Defect Tracking and Reporting

• Document defects with precision, providing reproducible steps and relevant details.

• Collaborate closely with development teams to investigate issues and drive their
  resolution.

Quality Assurance

• Ensure compliance with quality standards and best practices across all phases of the development lifecycle.

• Proactively identify potential quality risks and recommend preventative measures.

Collaboration

• Partner with developers, product managers, and other stakeholders to ensure shared understanding of requirements and expectations.

• Participate in code reviews, design discussions, and sprint planning to embed quality in every aspect of the product.

Optional Skills

Automation Testing

• Experience with test automation tools such as Selenium WebDriver, Cypress, or equivalent frameworks.

• Proficiency in developing and maintaining robust automation scripts.

• Knowledge of scripting languages (e.g., JavaScript, TypeScript) and related testing
  frameworks.

Qualifications

• Bachelor's degree in Computer Science, Engineering, or a related field (or equivalent experience).

• Strong understanding of the software development lifecycle (SDLC) and testing methodologies.

• Hands-on experience in web application testing, including functional, non-functional, and usability testing.

• Excellent analytical and problem-solving abilities, with keen attention to detail.

• Strong verbal and written communication skills to effectively collaborate with
  cross-functional teams.

8x8 is proud to provide equal employment opportunities (EEO) to all employees and applicants for employment without regard to race, color, religion, sex, national origin, age, disability or genetics.

For 8x8 jobs located in the US: 8x8 participates in the E-Verify program.

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We also provide reasonable accommodation to individuals with disabilities in accordance with applicable laws. Learn more or email us at careers@8x8.com (Include “Reasonable Accommodation” in the subject line)

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