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USAN is seeking a driven individual to join our team as a Software QA Analyst. This entry-level / junior position provides direct support in building custom IVR applications to help our customers more effectively achieve their mission. The Software QA Analyst tests and validates IVR call flows, customer portals, agent desktop & mobile applications, and customer engagement software products through multiple releases.
The Software QA Analyst is instrumental in improving quality, functionality, reliability, and usability of software products. The successful candidate will have strong verbal & written communication skills, critical thinking skills, and a strong desire for continuous learning.
Duties
- Write and execute test cases based on product specifications and software requirements to ensure quality of the customer experience for IVR applications
- Perform thorough & efficient test case execution and defect reporting
- Test web-based applications that utilize the following technologies: HTML, HTML5, CSS, JavaScript, Sencha ExtJS
- Consult with product development team to evaluate system interfaces, operational requirements, and performance requirements of overall system
- Recommend design improvements or corrections to software developers and business analysts throughout the development process
Basic Qualifications
- 1-2 years experience.
- Bachelor’s degree in Management Information Systems (MIS), Computer Information Systems (CIS), or another technical-related field.
- Strong written and verbal communication skills. The candidate must communicate with all levels of the organization including team members, management, customers and third-party vendors
- Must work well in fast-paced, customer and deadline driven environment with minimal supervision and demonstrate initiative and good judgment
- Strong technical and analytical skills
- Ability to manage multiple projects, adapt to changing priorities and demonstrate effective time-management skills to comply with project deadlines
- Must be very detail-oriented
- Must be efficient with Microsoft Office 365 products (Outlook, Word, Excel)
- Must be Fluent in Spanish
Preferred Qualifications
- Bachelor’s degree in Computer Science or Information Systems
- Background in SDLC
- Experience with IVRs
- 1-2 years of Software Quality Assurance experience
Job Benefits:
- Competitive compensation program
- Outstanding benefits package (including medical, dental, vision and life insurance)
- 401(k) plan
- Excellent holiday/vacation plans
- Employee Referral Bonus Program
- Annual performance-based bonus
Company Description
United States Advanced Network, In. (USAN) is a privately held corporation based out of Norcross, GA (a suburb of Atlanta, GA). USAN is an AWS Advanced Tier Partner specializing in Amazon Connect, helping organizations design and deploy scalable, AI-driven customer interactions that accelerate time to value and maximize ROI. With over 35 years of deep contact center expertise, USAN delivers modern agentic CX solutions and a white-glove approach to optimizing and managing cloud contact center environments through its managed services.
For more information, please visit us at www.usan.com
Skills Required
- Authorized to work in the U.S. for any employer without sponsorship
- 1-2 years experience
- Bachelor's degree in MIS, CIS, or another technical-related field
- Strong written and verbal communication skills
- Ability to work in fast-paced, customer and deadline driven environment with minimal supervision; demonstrate initiative and judgment
- Strong technical and analytical skills
- Ability to manage multiple projects, adapt to changing priorities, and demonstrate effective time-management
- Very detail-oriented
- Efficient with Microsoft Office 365 products (Outlook, Word, Excel)
- Fluent in Spanish
- Write and execute test cases and perform defect reporting
- Test web-based applications using HTML, HTML5, CSS, JavaScript, Sencha ExtJS
- Bachelor's degree in Computer Science or Information Systems
- Background in SDLC
- Experience with IVRs
- 1-2 years of Software Quality Assurance experience
What We Do
USAN's tailored offerings enhance your CX strategy and extend the power of Amazon Connect, evolving and scaling your business's approach to customer experience. With over 30 years of contact center expertise, we bring a wealth of knowledge to deliver innovative, secure solutions designed for robust, omnichannel customer interactions. Our commitment is to empower your enterprise with tools and insights to foster deeper customer relationships and drive exceptional service delivery. From strategic consulting to technology offerings to managed services, we're dedicated to guiding you through every stage of the CX journey, ensuring your solutions are as dynamic and forward-thinking as your customers demand
