Help us use technology to make a big green dent in the universe!
Kraken powers some of the most innovative global developments in energy.
We’re a technology company focused on creating a smart, sustainable energy system. From optimising renewable generation, creating a more intelligent grid and enabling utilities to provide excellent customer experiences, our operating system for energy is transforming the industry around the world in a way that benefits everyone.
It’s a really exciting time in energy. Help us make a real impact on shaping a better, more sustainable future.
Who we are
Kraken Technologies is a company within Octopus Energy Group who are licensing the Kraken platform and operating model to clients across the world. Current clients are both the Octopus Energy Retail businesses around the world as well as external clients such as Good Energy, Plenitude, Origin, EDF, E.ON & Queensland Energy - with many more expected to join over the next few years!
As a Client Delivery Lead, you will support European clients through migration journeys or ongoing relationships. You will manage and prioritize the operations product roadmap, ensuring clear communication and partnership between Kraken and client teams. Your role involves understanding the Kraken platform, identifying problems, refining solutions, and driving technological and process innovations.
What will you do in this role?
- Manage client relationships, being the primary contact for tech development and issue resolution
- Triaging requests and communicating client priorities to the development team
- Summarize and articulate client needs and timelines internally
- Support clients in meeting business needs through technology delivery
- Collaborate with the engineering team to deliver product features
- Align client direction with Kraken’s goals and infrastructure
- Potential to expand role to other regions (e.g., France, Spain, Portugal, Germany, Greece).
You are a match for this role if you have:
- Strong client delivery and/or product ownership experience
- Strong agile delivery experience
- Experience of product management and customer journeys
- Solid understanding of technology and associated trends
- Excellent communications, collaboration and presentation skills
- Strong influencing skills and ability to challenge traditional ways of thinking
- Experience of working with significant complex delivery pipelines for clients
- Patience and initiative - our clients are undergoing huge transformations that take time and require our understanding
- Time management and a get-stuff-done attitude
- Consulting experience is a plus
- Fluent English + French required
- For this position in France, 2 on-site days in our Paris office are planned so we look after people who can attend this rythm
Benefits
- Employee profit-sharing,
- Flex-office,
- Excellent health insurance,
- Soft mobility package,
- Payment of part of the "pass navigo" (public transport pass) above the legal minimum...
We want your investment to be rewarded by benefits you really care about! We are an organization where people learn, decide and build faster. Where they work autonomously, with extraordinary people, on innovative projects.
Wondering what the salary is for this position? Ask us! We will discuss salary transparently during our first call!
At Octopus, we're looking for people who are genuinely caring and empathetic. Equal opportunities are important to us, and we're committed to providing an inclusive and fair working environment. We invite you to apply, whatever your age, gender, marital status, color, disability, pregnancy or parenthood, origin, religious beliefs or sexual orientation.
Studies have shown that some groups of people, like women, are less likely to apply to a role unless they meet 100% of the job requirements. Whoever you are, if you like one of our jobs, we encourage you to apply as you might just be the candidate we hire. Across Octopus, we're looking for genuinely decent people who are honest and empathetic. Our people are our strongest asset and the unique skills and perspectives people bring to the team are the driving force of our success. As an equal opportunity employer, we do not discriminate on the basis of any protected attribute. Our commitment is to provide equal opportunities, an inclusive work environment, and fairness for everyone.
Top Skills
What We Do
We’re not your typical energy company. We want to change energy for the better by making it greener, smarter, and more affordable for everyone. Not only are we one of the biggest generators of renewable energy in the UK, we’re also one of the top-rated energy suppliers.
