Software Product Specialist

Hexagon is a global leader in digital reality solutions, combining sensor, software, and autonomous technologies. We are putting data to work to boost efficiency, productivity, quality, and safety across industrial, manufacturing, infrastructure, public sector, and mobility applications.

Our technologies are shaping the production and people-related ecosystems to become increasingly connected and autonomous — ensuring a scalable, sustainable future.

Hexagon’s Mining division solves surface and underground mine challenges with proven technologies for planning, operations, and safety.

Hexagon (Nasdaq Stockholm: HEXA B) has approximately 24,000 employees in 50 countries and net sales of approximately 5.5bn USD. Learn more at hexagon.com and follow us @HexagonAB.

The Software Product Specialist serves as an expert on how products under their responsibly work and how they are used by their customers. Successful candidates will have a solid troubleshooting background and

the ability to work with a variety of groups from service and support teams to product development. This role requires the ability to work independently and handle sensitive customer interactions. Knowledge of Hexagon

mining systems as well as a variety of analysis tools is highly desired.

• Serves as functional product expert.
• Serves as expert on how the products are installed and configured.
• Serves as expert on how the products are used by the customer.
• Review product defects and find out their root cause.
• Review’s enhancement request for duplication and alignment with product strategy.
• Delivery of product kit configurations and supporting artifacts.
• Provides usability requirements to product engineering.
• Ensures product functionality deliverables meet product requirements & specifications.
• Provides product training including installation, configuration, functional, and support training to sales, and service and support teams.
• Provides technical sales support.

• Minimum 4-year degree in a technical program preferably in computer science, information systems, mine engineering, engineering, or related field.
• This person must be bilingual (English/Spanish).
• Knowledge of JavaScript, React, C++, Objective C, Ruby, Microsoft SQL Server Reporting Services and Linux.
• 5 years of field support in mining technologies, 5 years supporting information technologies in any other field than mining would be considered.
• Strong accountability planning/organization, and teamwork.
• Excellent oral and written communication skills.
• Ability to travel to remote mining locations and from time to time participate in activities located in mining environments.
• Ability to work independently and yet be fully accountable.
• Strong sense of urgency & responsibility.
• Strong organizational skills and strong work ethics.

• Object-oriented programming experience.
• Distributed databases experience.
• Networking experience.

• Up to 50% domestic and international travel required.

Hexagon is committed to helping our employees thrive as they balance their work and life. We offer competitive pay and incentive-based bonuses. Our comprehensive benefits package includes medical, dental, vision, retirement savings with company matching, life insurance, disability, mental health support, and much more. For your continued learning and professional development, we provide education assistance, funding for professional association memberships, mentorship programs, and access to tools and resources to move your career forward. We maintain a positive and comfortable work environment, with employee-led social clubs, and flexible schedules. Some benefits offered are dependent if you are hired on as full-time, part-time, or temporary status.

This role may be located in Hermosillo, Mexico, Santiago, Chile or Lima, Peru.

Hexagon is an Equal Opportunity Employer. We prohibit discrimination against any job applicant based on protected characteristics.