Software Product Concern Engineer
We made history and now we work to transform the future – for our customers, our communities and our families. You'll see your work on the road every day, helping people move freely and pursue their dreams. At Ford, you can build more than vehicles. Come build what matters.
In this position...
The Ford Customer Service Division (FCSD) Concern Identification and Resolution (CIDR) Software Product Concern Engineer acts as a Subject Matter Expert and Single Point of the Contact for the greater CIDR team for matters pertaining to the software release process and software resolutions. They aid in triaging concerns and validating repair solutions, while ensuring that software timelines are met to deliver software fixes to dealers.
ResponsibilitiesWhat you'll do...
- Support the Quicker Service Fix (QSF) process for assigned software functional groups
- Aid in triaging concerns and validating proposed software solution
- Interface with Engineering activities to support global Concern Identification and Resolution efforts
- Represent FCSD CIDR in various engineering Functional Review Meetings to drive for concern resolution
- Support FCSD Program Manager and vehicle line PCE with timely and accurate status updates for the Concern Management Database
- Act as a Subject Matter Expert (SME) and Single Point of Contact (SPOC) for the CIDR team related to the software release process and deliverables
- Leverage JIRA and various quality forums to accelerate software development and delivery of elemental steps
- Author Technical Service Bulletins (TSBs), Special Service Messages (SSMs) and Internal Service Messages (ISMs) and ensure global publication to applicable markets as needed
- Review/monitor TSB/SSM/ISM articles generated by other activities
- Support and engage in bi-weekly TSB/SSM/ISM review process to ensure consistency of publications
- Support Escalated Handling Team requests and work with Engineering SMEs as required
- Work with FCSD Plant Vehicle Team (PVT) to support quality and launch initiatives
You'll have...
- Bachelor's degree
- 2+ years of automotive service
Even better, you may have...
- Dealer employment experience desired (fixed operations)
- FCSD field experience desired
- Program Management experience desired
- Experience with GCQIS, MMP, WERS, GCCT, GSAR and PTS is helpful
- Strong verbal communication, technical writing and presentation skills are a must
- Capacity to effectively manage multiple tasks
- Must be able to thrive within a small support team environment and using outside support teams
- Must be able to adapt quickly to vehicle service requests for support
- Software release process experience highly beneficial
You may not check every box, or your experience may look a little different from what we've outlined, but if you think you can bring value to Ford Motor Company, we encourage you to apply!
As an established global company, we offer the benefit of choice. You can choose what your Ford future will look like: will your story span the globe, or keep you close to home? Will your career be a deep dive into what you love, or a series of new teams and new skills? Will you be a leader, a changemaker, a technical expert, a culture builder…or all of the above? No matter what you choose, we offer a work life that works for you, including:
- Immediate medical, dental, vision and prescription drug coverage
- Flexible family care days, paid parental leave, new parent ramp-up programs, subsidized back-up child care and more
- Family building benefits including adoption and surrogacy expense reimbursement, fertility treatments, and more
- Vehicle discount program for employees and family members and management leases
- Tuition assistance
- Established and active employee resource groups
- Paid time off for individual and team community service
- A generous schedule of paid holidays, including the week between Christmas and New Year’s Day
- Paid time off and the option to purchase additional vacation time.
This position is a salary grade 7 and ranges from $86,600-$144,900.
Final determination of salary grade will be based on candidate's skills and experience, and base salary will be set within the applicable range according to job scope, responsibility and competitive market value.
For more information on salary and benefits, click here: https://fordcareers.co/GSR
Visa sponsorship is not available for this position.
Candidates for positions with Ford Motor Company must be legally authorized to work in the United States. Verification of employment eligibility will be required at the time of hire.
We are an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, religion, color, age, sex, national origin, sexual orientation, gender identity, disability status or protected veteran status. In the United States, if you need a reasonable accommodation for the online application process due to a disability, please call 1-888-336-0660.
This position is hybrid with a requirement to be onsite four or more days per week. #LI-Hybrid #LI-MK1
Skills Required
- Bachelor's degree
- 2+ years of automotive service experience
- Dealer employment experience in fixed operations
- Ford Customer Service Division field experience
- Program management experience
- Experience with GCQIS, MMP, WERS, GCCT, GSAR, and PTS
- Strong verbal communication, technical writing, and presentation skills
- Ability to manage multiple tasks effectively
- Ability to work effectively in a small support team and with outside support teams
- Ability to adapt quickly to vehicle service support requests
- Software release process experience
- Legal authorization to work in the United States
Ford Motor Company Compensation & Benefits Highlights
The following summarizes recurring compensation and benefits themes identified from responses generated by popular LLMs to common candidate questions about Ford Motor Company and has not been reviewed or approved by Ford Motor Company.
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Healthcare Strength — Medical, dental, and vision coverage start on day one with options that include zero-premium plans, free mental health support, and wellness resources. For represented hourly employees, health plans are described as low-cost with strong coverage value.
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Retirement Support — A 401(k) with company match and additional company contributions is available from day one, alongside life and disability coverage. Pension eligibility in certain situations and financial-planning support reinforce long‑term security.
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Parental & Family Support — Paid parental leave, fertility, surrogacy, and adoption benefits, plus a ramp‑up program for returning parents, reflect a family‑focused package. Flexible Family Care days and generous time‑off options help address short‑term caregiving and personal needs.
Ford Motor Company Insights
What We Do
Ford is a global company with shared ideals and a deep sense of family. From our earliest days as a pioneer of modern transportation, we have sought to make the world a better place – one that benefits lives, communities and the planet. We are here to provide the means for every person to move and pursue their dreams, serving as a bridge between personal freedom and the future of mobility. In that pursuit, our 186,000 employees around the world help to set the pace of innovation every day.
