Motorola Solutions
We help people be their best in the moments that matter.
Illinois Remote Work
Remote
Hybrid

Software Presales Support Manager

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Company OverviewAt Motorola Solutions, we’re guided by a shared purpose – helping people be their best in the moments that matter – and we’re living up to our purpose every day by solving for safer. Because people can only be their best when they not only feel safe, but are safe. We’re solving for safer - safer communities, safer schools, safer hospitals, safer businesses – safer everywhere. We’re building integrated technologies that help protect people, property and places. We’re connecting public safety agencies and enterprises – enabling the collaboration that’s critical for a more proactive approach to safety and security. We’re committed to solving for safer every day because the work we do here matters.

Department OverviewThe position is for a manager role for software presales support within the Software Enterprise organization. This individual and team will be responsible for all tools, templates, and training (both direct and channel) for all software solutions and sleeves that serve our public safety customers including Emergency Call Handling, Computer Aided Dispatch, and all related Cloud solutions. Ownership of these processes and tools allows for a more consistent approach throughout software presales creating better alignment between all key work partners involved including sales, finance, deployment & a more consistent go to market approach for sales and our customers. Additionally, select strategic initiatives relating to proposal cycle time, quality, and the overall software integration story will be incorporated into daily workflows based on individual skill sets.
Job Description

The primary job functions for this role include:

  • The individual should be the expert in their technical sleeve so templates, tools, and training created allow anyone to learn and perform the needed presales tasks

  • Own and Maintain Statement of Work(s) for Emergency Call Handling, Computer Aided Dispatch, and all related Cloud solutions

  • Own and Maintain Sole Source Proposal Templates for Emergency Call Handling, Computer Aided Dispatch, and all related Cloud solutions

  • Own and Maintain RFP Response Templates for Emergency Call Handling, Computer Aided Dispatch, and all related Cloud solutions

  • Own and Maintain tools including configurators, quoting forms for Emergency Call Handling, Computer Aided Dispatch, and all related Cloud solutions, including the costing, part #'s, and pricing

  • Own and Maintain the pre to post sales templates and process

  • Understand the needs of our pricing & profitability and finance teams when developing new tools, configurators 

  • Coordinate and manage regularly scheduled progress meetings on new product introductions and understand where it fits within the technology’s scope

  • Have a financial understanding of list price, costs, gross margin and how they are derived

  • Listen to the Sales & Presale teams on what scenarios work well and what needs to be fine tuned

  • Provide constructive feedback to sales & presale teams on positive/negative scenarios

  • Provide training to presales, sales, and our channels around the presale process including tools, templates, and process

  • Manage process questions from direct sales and software sales regarding legal, service, and financial questions to arrive at a "Best Effort Approach"

  • Maintain Accurate Sales Questionnaire forms that drives the design of the opportunity for Emergency Call Handling, Computer Aided Dispatch, and all related Cloud solutions

  • Assemble RACI matrix to then templatize the language to support SOW's for Emergency Call Handling, Computer Aided Dispatch, and all related Cloud solutions

  • Work with Product and Launch Management on new offers and alterations to current offers

  • Provide Pricing and CPQ teams with System Integration costing and quote output collateral

  • Validate costs and language remain consistent across all Presales deliverables 

  • Organize contents into a well-formatted, cohesive documents for ease of maintenance

  • Act as a general liaison between PreSales and Deployment teams as necessary

  • Striker team to help wherever the organization needs it, Computer Aided Dispatch presales & the production of urgent Computer Aided Dispatch proposals, for example

  • Motivated to drive, implement, and close select strategic initiatives relating to proposal cycle time, quality, and the overall software integration story that impact the SLT

  • Act as a trusted advisor to presales and sales by influencing forward thinking capabilities to drive the creation and maintenance of quoting tools, proposal templates, and SOW’s

The ideal candidate has the following skills and capabilities:

  • Bachelor’s Degree is required

  • Ability to work within strict deadlines

  • Strong multi-tasking, organizational, and time management skills

  • Experience in Emergency Call Handling, Computer Aided Dispatch, and Cloud solutions in any capacity (Tool, Proposal, SOWs) a Plus

  • Seeking 4+ years of experience in presales, sales, business development, finance, or related fields

  • Prior working experience in Public Safety Software systems is highly desired

  • A positive attitude with a can-do mentality that enables you to be creative, resourceful and deliver results

  • Strong written and oral communications skills with the ability to present information to technical and non-technical audiences

  • Ability to build strong relationships with internal and external stakeholders

  • Willingness to think out of the box and challenge the status quo

  • Attention to detail and a flawless execution mindset

  • Proficiency in applications including Excel, Word, PowerPoint, and Google email and web applications

  • Travel Required: 20%

  • The base salary range for the position is $90,000-$130,000 USD.

#LI-CR1

#LI-REMOTE


Basic Requirements

  • Bachelor’s Degree

  • 4+ years of experience in one of the following: presales, sales, business development, or finance


Travel Requirements
10-25%
Relocation Provided
None
Position Type
Experienced
Referral Payment Plan
No

Our U.S. Benefits include:

  • Incentive Bonus Plans
  • Medical, Dental, Vision benefits
  • 401K with Company Match
  • 9 Paid Holidays
  • Generous Paid Time Off Packages
  • Employee Stock Purchase Plan
  • Paid Parental & Family Leave
  • and more!

EEO Statement

Motorola Solutions is an Equal Opportunity Employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, veteran's status, or, any other protected characteristic.

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Candidate Location Eligibility:
Albuquerque, NM
Ann Arbor, MI
Atlanta, GA
Austin, TX
Baltimore, MD
Baton Rouge, LA
Birmingham, AL
Boise, ID
Boston, MA
Buffalo, NY
Charleston, SC
Charlotte, NC
Chicago, IL
Cincinnati, OH
Cleveland, OH
Colorado, CO
Columbus, OH
Dallas-Fort Worth, TX
Dayton, OH
Des Moines, IA
Detroit, MI
Fayetteville-Springdale-Rogers, AR
Greensboro, NC
Hampton Roads, VA
Hartford, CT
Houston, TX
Huntsville, AL
Indianapolis, IN
Jacksonville, FL
Kansas City, MO
Las Vegas, NV
Lexington, KY
Lincoln, NE
Little Rock, AR
Los Angeles, CA
Louisville, KY
Madison, WI
Memphis, TN
Miami, FL
Milwaukee, WI
Minneapolis–Saint Paul, MN
Nashville, TN
New Orleans, LA
New York City, NY
Ogden, UT
Oklahoma City, OK
Omaha, NE
Orlando, FL
Other US Location
Palm Bay-Melbourne-Titusville
Pensacola, FL
Peoria, IL
Philadelphia, PA
Phoenix – Mesa – Scottsdale, AZ
Pittsburgh, PA
Portland, ME
Portland, OR
Providence, RI
Provo, UT
Raleigh-Durham, NC
Reno, NV
Richmond, VA
Rochester, NY
Sacramento, CA
Salt Lake City, UT
San Antonio, TX
San Diego, CA
San Francisco, CA
San Luis Obispo, CA
Santa Cruz, CA
Seattle, WA
Spokane, WA
St. Louis, MO
Tallahassee, FL
Tampa Bay, FL
Tucson, AZ
Tulsa, OK
Washington DC
Wichita, KS
Wilmington, NC

What are Motorola Solutions Perks + Benefits

Motorola Solutions Benefits Overview

Our U.S. benefits include:
- Incentive Bonus Plans
- Medical, Dental, Vision benefits effective Day 1
- 401K with Company Match and Day 1 vesting
- 9 Paid Holidays
- Generous Paid Time Off Packages
- Employee Stock Purchase Plan
- Paid Parental & Family Leave
- and more!

Culture
Volunteer in local community
Partners with nonprofits
Open door policy
OKR operational model
Team based strategic planning
Open office floor plan
Remote work program
Our remote work program includes telecommuting at Manager discretion.
Diversity
Dedicated diversity and inclusion staff
Highly diverse management team
Mandated unconscious bias training
Diversity employee resource groups
Hiring practices that promote diversity
Health Insurance & Wellness Benefits
Flexible Spending Account (FSA)
Disability insurance
Dental insurance
Vision insurance
Health insurance
Life insurance
Pet insurance
Mental health benefits
Financial & Retirement
401(K)
401(K) matching
Employee stock purchase plan
Performance bonus
Charitable contribution matching
Child Care & Parental Leave Benefits
Childcare benefits
Generous parental leave
Family medical leave
Adoption Assistance
Vacation & Time Off Benefits
Unlimited vacation policy
Generous PTO
Paid holidays
Office Perks
Commuter benefits
Free snacks and drinks
Company-sponsored happy hours
Onsite office parking
Relocation assistance
Onsite gym
Professional Development Benefits
Job training & conferences
Tuition reimbursement
Lunch and learns
Promote from within
Mentorship program
Continuing education available during work hours
Online course subscriptions available
Paid industry certifications

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