Arcadis is the world's leading company delivering sustainable design, engineering, and consultancy solutions for natural and built assets.
We are more than 34,000 people, in over 30 countries, dedicated to improving quality of life. Everyone has an important role to play. With the power of many curious minds, together we can solve the world’s most complex challenges and deliver more impact together.
Role description: The Software Platform Partner II will provide tactical advisory to ensure the business gets the best value from the portfolio of services and applications
Role accountabilities:
- Act as a platform technical and functional advisor.
- Provide consultancy support and share best practices across the global business teams.
- Represent Arcadis tech colleagues in meetings with vendor enterprise teams.
- Collaborate with Arcadis operational teams in adoption, pursuits and project delivery.
- Help administer, maintain and enable leverage project data within CDEs including utilizing AI effectively.
- Ensure platform knowledge management by creation and support of KBAs.
- Spread knowledge about and drive adoption of the best suited applications and platforms for a given task.
- Strong soft skills, ability to prioritize, attention to detail, problem-solving and communication skills.
- Effective contract management and (re)negotiation where applicable.
- Accountable for other related tasks as assigned by the line manager.
- Support the resolution of escalations, feedback, and communications.
- Business partner with designated (sub)service(s).
- Collaborate with Arcadis enabling functions to ensure continuous compliance with Arcadis’ policies.
- Shared accountability for business stakeholder and vendor relationships.
- Contribute to the sharing of knowledge and best practices across other teams within the tower.
Qualifications & Experience:
- Strong experience supporting enterprise software platforms, engineering applications or technology services, with a proven ability to deliver platform support and operational excellence within complex global organizations.
- Good technical knowledge of assigned software platforms, applications and technology portfolios, with the ability to understand platform capabilities, integrations and business requirements.
- Demonstrated ability to independently solve technical and operational problems, applying logical, structured and methodical approaches to deliver effective and timely solutions when working from high level objectives.
- Experience supporting platform administration, configuration, maintenance and continuous improvement activities to ensure stable, secure and reliable service delivery.
- Strong analytical and problem solving skills, with the ability to investigate issues, identify root causes and implement sustainable solutions that improve platform performance and user experience.
- Experience collaborating with business stakeholders, technical teams and external vendors to support platform enhancements, issue resolution and the delivery of business requirements.
- Good interpersonal and communication skills, with the ability to build effective working relationships and collaborate successfully within global, cross functional and matrixed teams.
- Ability to work independently while managing multiple priorities and delivering high quality outcomes within agreed service levels and project timelines.
- Demonstrated project management skills, with the ability to plan, coordinate and deliver small to medium sized projects or platform initiatives from inception through implementation and transition into operational support.
- Experience contributing to platform governance, documentation, knowledge management and operational best practices to improve service quality, consistency and efficiency.
- Working knowledge of IT service management principles, change management processes and incident, problem and release management practices within enterprise technology environments.
- Strong customer focus, with the ability to understand business needs and deliver technology solutions that enhance operational performance and user satisfaction.
- Collaborative working style that promotes accountability, innovation and operational excellence, aligned with the Arcadis Leadership profile of being curious, driving success and igniting passion.
- Degree level education in Information Technology, Computer Science, Engineering or another relevant discipline, or equivalent practical experience.
- Relevant certifications in project management, IT service management, cloud technologies or vendor specific software platforms are desirable.
Why Arcadis?
We can only achieve our goals when everyone is empowered to be their best. We believe everyone's contribution matters. It’s why we are pioneering a skills-based approach, where you can harness your unique experience and expertise to carve your career path and maximize the impact we can make together.
You’ll do meaningful work, and no matter what role, you’ll be helping to deliver sustainable solutions for a more prosperous planet. Make your mark, on your career, your colleagues, your clients, your life and the world around you.
Together, we can create a lasting legacy.
Join Arcadis. Create a Legacy.
Our Commitment to Equality, Diversity, Inclusion & Belonging
We want you to be able to bring your best self to work every day, which is why we take equality and inclusion seriously and hold ourselves to account for our actions. Our ambition is to be an employer of choice and provide a great place to work for all our people.
Skills Required
- Strong experience supporting enterprise software platforms, engineering applications, or technology services in complex global organizations
- Good technical knowledge of assigned platforms, applications, integrations, capabilities, and business requirements
- Ability to independently solve technical and operational problems using structured approaches
- Experience with platform administration, configuration, maintenance, and continuous improvement
- Strong analytical and problem-solving skills, including root-cause investigation and sustainable solution implementation
- Experience collaborating with business stakeholders, technical teams, and external vendors
- Strong interpersonal and communication skills in global, cross-functional, and matrixed teams
- Ability to work independently, manage multiple priorities, and deliver within service levels and project timelines
- Demonstrated project management skills for small to medium-sized projects or platform initiatives
- Experience with platform governance, documentation, knowledge management, and operational best practices
- Working knowledge of IT service management, change management, incident, problem, and release management
- Strong customer focus and ability to translate business needs into technology solutions
- Collaborative working style aligned with accountability, innovation, and operational excellence
- Degree in Information Technology, Computer Science, Engineering, or a relevant discipline, or equivalent practical experience
- Certifications in project management, IT service management, cloud technologies, or vendor-specific software platforms
Arcadis Compensation & Benefits Highlights
The following summarizes recurring compensation and benefits themes identified from responses generated by popular LLMs to common candidate questions about Arcadis and has not been reviewed or approved by Arcadis.
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Healthcare Strength — Health coverage is frequently described as good, with strong medical benefits cited in multiple regions. Feedback suggests healthcare is a relative bright spot within the total rewards package.
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Retirement Support — 401(k) and pension offerings are often called out positively, with contributions viewed as solid. Feedback suggests retirement benefits enhance the overall package even when salary sentiment is mixed.
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Flexible Benefits — Flexible working arrangements, hybrid options, and wellbeing support (such as EAP and benefits platforms) are commonly highlighted. Feedback suggests the flexibility of the package adds meaningful value beyond base pay.
Arcadis Insights
What We Do
Arcadis is the world’s leading company delivering sustainable design, engineering, digital and consultancy solutions for natural and built assets. We are more than 36,000 architects, data analysts, designers, engineers, project planners, water management and sustainability experts, all driven by our passion for improving quality of life. We exist to find solutions to today’s most pressing challenges, from the impact of climate change to increasing urbanization and digital transformation – all with the goal of improving quality of life for people around the world. You can see this in the work we do for our clients, the opportunities we create for our people, and in our efforts to enhance the communities in which we live and work. We bring together world-class resources and the latest innovative technologies to help define the cities and experiences of tomorrow. Arcadis. Improving quality of life
