Software Platform Engineer

Optura is healthcare’s AI orchestration platform. We help healthcare organizations transform disconnected AI pilots into a unified, enterprise-scale program that delivers measurable value. Our platform enables teams to design, execute, and monitor intelligent agents that drive automation, insights, and action, while providing the control and observability needed to scale safely. Built for real-world complexity, Optura supports multiple model providers, integrates seamlessly with existing infrastructure, and offers both SaaS and self-hosted options. Our mission: revolutionize how healthcare deploys and operationalizes AI in production.
We’re looking for a Senior Platform Engineer to design, build, and operate the core services that power Optura’s AI Platform. In this role, you will own systems end-to-end. From model and agent orchestration to routing, reliability, and observability. You will partner closely with product and application teams to deliver secure, scalable, HIPAA-aware services. You will play a critical role in shaping the foundation that enables customers to safely deploy AI in real-world healthcare environments.

• Have 6+ years of practical experience as a product or platform engineer building scalable distributed systems

• Have strong coding skills and experience with service-oriented architectures

• Have worked in early start-up or otherwise fast moving, rapidly evolving environments, and have ideally built products from 0 to 1

• Take full ownership of your work, navigate ambiguity effectively, and proactively overcome obstacles to deliver results

• Are comfortable diving into any part of the system, whether it's infrastructure, services, or product frontends, to deliver effective solutions

• Enjoy working with a fast-paced team tackling cutting-edge problems in AI safety and conversational AI

• Take a product-focused approach and care about building solutions that are robust, scalable, and easy to use

• Enjoy pair programming (we love to pair!)

• Have a Bachelor’s degree in Computer Science, Software Engineering or comparable experience

• Have worked with NLP and ML models and understand their capabilities and limitations

• Have experience with REST APIs

• Have experience with Svelte and Frontend frameworks

• Build and scale platform components to handle Optura’s rapid growth

• Design and architect platform components that are composable and deliver value for a variety of use cases

• Collaborate closely with product teams to understand their needs and build platform capabilities that accelerate their feature delivery

• Make build vs buy decisions, evaluating and implementing 3rd party solutions when most impactful

• Set technical direction and vision for various product and platform features

• Partner with research to quickly prototype and launch new capabilities based on research breakthroughs

What We Would Like To See

• Experience working in healthcare or other regulated industries, including HIPAA or PHI-handling practices

• Experience with LLMOps, including prompt management, evaluation frameworks, guardrails, and cost and latency tuning

• Experience building or operating model gateways, traffic shaping, multi-provider routing, and caching at scale
  

Benefits At Optura
We offer a competitive compensation and benefits package, including:

• Health, dental, and vision insurance

• Unlimited time off

• Opportunities for professional growth and development

Equal Employment Opportunity
At Optura.AI, we’re not just building a product; we are intentionally building the team, culture, and equity we want to see in the tech world. That starts with recognizing that innovation thrives when diverse perspectives come together. Optura is an Equal Employment Opportunity Employer, period. We actively welcome and celebrate every candidate regardless of their race, color, religion, age, marital status, sex (including pregnancy, childbirth, or related medical condition), sexual orientation, gender identity or gender expression, national origin, veteran or military status, disability (physical or mental), genetic information, or any other protected characteristic.
More than compliance, we are deeply committed to diversity and inclusion because it’s a non-negotiable part of our foundation. We believe a truly diverse and inclusive workplace is the engine for long-term professional growth and competitive business success, directly fueling our mission to innovate. As part of the Optura team, your voice will be heard, your contributions will directly matter to our trajectory, and your unique background and experiences won't just be celebrated—they will be a vital part of our success. Let's build something exceptional, together.