Software Orchestration Specialist

Company Overview:

When it comes to IT solution providers, there are a lot of choices. But when it comes to providers with innovative and differentiating end-to-end service offerings, there’s really only one: Zones – First Choice for IT.TM 

Zones is a Global Solution Provider of end-to-end IT solutions with an unmatched supply chain. Positioned to be the IT partner you need, Zones, a Minority Business Enterprise (MBE) in business for over 35 years, specializes in Digital Workplace, Cloud & Data Center, Networking, Security, and Managed/Professional/Staffing services. Operating in more than 120 countries, leveraging a robust portfolio, and utilizing the highest certification levels from key partners, including Microsoft, Apple, Cisco, Lenovo, Adobe, and more, Zones has mastered the science of building digital infrastructures that change the way business does business ensuring whatever they need, they can Consider IT Done. Follow Zones, LLC on Twitter @Zones, and LinkedIn and Facebook. 

Position Overview:

The Software Orchestration Specialist is an internal-facing role responsible for creating and managing software quotes, bills of materials (BoMs), and select ordering requests for Microsoft, Adobe, and Google opportunities. The role receives and works requests through designated case-management channels, validates that required agreement and opportunity information is available, builds accurate quoting outputs in the appropriate platform, and returns completed details and applicable notes to the requestor or routing team.

This role requires strong attention to detail, working knowledge of publisher programs and quoting requirements, and the ability to identify pricing, SKU, agreement, or platform discrepancies before they create downstream ordering issues. The position supports transactional execution and quoting accuracy; it does not own customer licensing strategy, customer relationship management, renewal ownership, entitlement management, or end-to-end order fulfillment.

What you’ll do as the Software Orchestration Specialist:

• Create accurate and complete software quotes and BoMs for supported Microsoft, Adobe, and Google programs using the appropriate internal quoting platform or publisher information.
• Review submitted requests for required customer, agreement, product, quantity, term, billing, and pricing information; document or route requests when required details are missing or fall outside the team’s scope.
• Manage assigned requests through CE cases, ZonesAssist, or other approved intake channels.
• Apply current publisher program requirements, agreement details, SKU information, and pricing inputs when preparing quotes and BoMs.
• Provide clear quote notes, assumptions, term and billing details, or other execution information needed by the requestor to proceed.
• Identify and escalate discrepancies involving SKUs, pricing, agreement details, or platform configuration to the appropriate internal owner for correction.
• Maintain accurate case notes and status updates so the request history, work completed, and next owner are clear.
• Collaborate with Sales, Sourcing, MS Contracts, PPM, Cloud Operations, and other internal teams as needed to complete or correctly route requests.
• Follow defined quoting processes, quality standards, routing rules, and service-level expectations.

Required Qualifications:

• Bachelor’s degree in computer science, management, or related field.
• Experience in software quoting, software operations, licensing support, order support, sourcing, procurement, or a related transactional role.
• Working knowledge of at least one supported publisher ecosystem: Microsoft, Adobe, or Google.
• Experience working with CE, ticketing, quoting, or cloud-commerce platforms.
• Ability to interpret agreement information, product and SKU details, quantities, terms, billing options, and pricing inputs.
• Strong attention to detail with the ability to identify discrepancies before work is returned or advanced.
• Ability to manage multiple requests, priorities, and handoffs while maintaining accurate case documentation.
• Clear written communication and sound judgment when requesting missing information, documenting assumptions, or routing work.

Zones offers a comprehensive Benefits package

At Zones, we are committed to fostering an inclusive and diverse workplace where every team member is valued and supported. We offer life insurance, optional health insurance, EOBI, and a voluntary pension scheme in line with Company policy. Employees also enjoy additional perks such as Complimentary meals, and access to our in-house gym.

We take pride in being an equal opportunity employer and remain dedicated to maintaining a workplace free from discrimination of any kind. If you are passionate about driving innovation in IT, sales, engineering, or operations, Zones provides a dynamic and collaborative environment to help you grow your career.

All qualified applicants will receive consideration for employment and will not be discriminated against on the basis of race, color, religion, sex, sexual orientation, gender identity, national origin, disability, protected veteran status, age, genetic information, or pregnancy.

Timings: 8:00PM – 5:00AM PKT