The Role
Build and scale user-facing features for an AI agent platform, owning development from concept through production. Responsibilities include developing web applications, workflow builders, dashboards, APIs, and intuitive AI-powered interfaces; collaborating with product, UX, support, and engineering teams; using analytics and feedback to improve products; and maintaining reliability, accessibility, security, scalability, and maintainability across the stack.
Summary Generated by Built In
Job Description:
The role
Proto is hiring a Product Engineer to design, build, and scale user-centric features and applications behind our AI agent platform - the products that put AI agents in the hands of governments, regulators, and businesses across emerging markets.
You will bridge product management, engineering, and user experience, taking full ownership of end-to-end features from concept to production. You will work in a lean, remote-first team where good ideas quickly become live code in production.
What you will do
What you bring
Technical & Product Capabilities
Nice to have
Why Proto
Proto is a Canadian-registered AI communication platform company deploying AI agents for governments, regulators, and private sector organisations across emerging markets. The work is real, the impact is public, and the team is small enough that you will shape what we build.
The role
Proto is hiring a Product Engineer to design, build, and scale user-centric features and applications behind our AI agent platform - the products that put AI agents in the hands of governments, regulators, and businesses across emerging markets.
You will bridge product management, engineering, and user experience, taking full ownership of end-to-end features from concept to production. You will work in a lean, remote-first team where good ideas quickly become live code in production.
What you will do
- Own end-to-end product development, bridging customer needs, UX design, and robust backend/frontend implementation.
- Turn complex AI capability into intuitive products and interfaces that make AI agent deployment seamless for every target usecase.
- Develop user-facing web applications, workflow builders, dashboards, and APIs for Proto's AI agent platform.
- Use AI to design, debug, implement, and ship code faster.
- Collaborate closely with product managers, UX designers, client support, and core engineering teams to iterate on product features based on user feedback.
- Maintain high software standards for reliability, accessibility, security, and maintainability across the entire stack.
What you bring
- 3+ years of professional experience as a Product Engineer, Full Stack Engineer, or Software Engineer building user-facing web applications.
- Strong proficiency in modern frontend frameworks (React, TypeScript) and backend technologies (Python, FastAPI, Node.js).
- Proven track record of taking product features from ideation to launch, with a focus on user experience, performance, and scalability.
- Ability to translate ambiguous client needs and requirements into strategic plans for deliverables.
- Strong data-driven mindset and experience implementing analytics, telemetry, and user feedback loops to improve each product usecase.
- A habit of using modern AI tools and agents to boost productivity and code quality.
- Consider production impact, hardware concerns, scalability, and logical simplicity when writing code and designing solutions.
Technical & Product Capabilities
- Experience with relational databases, RESTful APIs, and modern web application architecture.
- Familiarity with Cloud platforms (AWS), containerization (Docker), and CI/CD pipelines.
- Understanding of product analytics, usability principles, and design systems.
Nice to have
- Experience integrating LLM APIs, prompt engineering, or AI agent frameworks into user workflows.
- Background in SaaS product development, developer platforms, or no-code/low-code interface builders.
- Experience designing for emerging markets or multilingual multi-channel platforms (WhatsApp, SMS, Voice, Web chat).
Why Proto
Proto is a Canadian-registered AI communication platform company deploying AI agents for governments, regulators, and private sector organisations across emerging markets. The work is real, the impact is public, and the team is small enough that you will shape what we build.
- Real-world impact: your code serves citizens, institutions, and businesses in markets where technology makes a daily difference.
- Ownership: broad scope, fast decisions, and direct impact on the product roadmap.
- Global reach: collaborate with colleagues and clients across multiple countries and regions.
- Growth: learn at the frontier of applied AI, with high visibility and career growth.
Skills Required
- 3+ years of professional experience as a Product Engineer, Full Stack Engineer, or Software Engineer building user-facing web applications
- Strong proficiency with React and TypeScript
- Strong proficiency with Python, FastAPI, and Node.js
- Experience taking product features from ideation to launch
- Ability to translate ambiguous client needs into strategic delivery plans
- Experience implementing analytics, telemetry, and user feedback loops
- Experience with relational databases, RESTful APIs, and modern web application architecture
- Familiarity with AWS, Docker, and CI/CD pipelines
- Understanding of product analytics, usability principles, and design systems
- Experience integrating LLM APIs, prompt engineering, or AI agent frameworks
- Background in SaaS product development, developer platforms, or no-code/low-code interface builders
- Experience designing for emerging markets or multilingual, multichannel platforms
Proto Compensation & Benefits Highlights
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Wellbeing & Lifestyle Benefits — Remote work from anywhere, technology incentives, and in‑person retreats are prominently advertised, supporting flexibility for a globally distributed team. International collaboration and coworking access noted in job postings further reinforce the lifestyle focus.
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Leave & Time Off Breadth — A previous job posting advertised 20 vacation days plus local holidays, indicating a meaningful time‑off allowance. Candidates are encouraged to confirm whether this applies to their role and location.
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Healthcare Strength — Dental, vision, and mental‑health coverage for employees and families were advertised for Canada in an earlier posting, suggesting strong local health benefits. Availability of comparable coverage in other countries is not detailed on the careers page.
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The Company
What We Do
Proto is the leader for inclusive multilingual contact centre automation. Governments and businesses use Proto's AI Customer Experience (AICX) platform to ensure local language service, long-term operational efficiency, and citizen protection. Proto deployments are powered by its HermesAI™ engine for local and mixed languages.
Proto Offices
OnSite Workspace
Typical time on-site:
None
