Job Description:
About the Job
Packsize is seeking a customer-facing Software Integration Engineer to lead the design and delivery of complex system integrations across Azure cloud and on-premise environments.
In this role, you will transform approved Functional Specification Documents (FSDs) into fully operational integrations that connect Packsize systems with ERP, WMS, MRP, and other enterprise platforms.
This is a hands-on technical role that sits at the intersection of software, networking, cloud infrastructure, and industrial automation. You will work directly with customer IT and operations teams to design, implement, validate, troubleshoot, and support integrations that power mission-critical order, pick, pack, and ship workflows. You will also be traveling to customer sites as per the project's needs and participating in the on-call rotation as the highest escalation point for integration-related issues.
What You’ll Do
Own the end-to-end delivery of customer integrations, translating approved FSDs into fully operational solutions across Azure and on-prem environments.
Build, and validate APIs, message flows, data mappings, and Packsize integration workflows that connect Packsize systems with ERP, WMS, and other enterprise platforms.
Lead technical discussions with customer IT and operations teams, guiding implementation through installation, UAT, go-live, and stabilization.
Design and troubleshoot network and system communication paths, including VPNs, firewalls, DNS, certificates, PLC-connected equipment, and IoT devices.
Serve as the primary technical escalation point for integration-related issues, performing root cause analysis across application, infrastructure, and network layers.
Map current and future state business processes across order, pick, pack, and ship workflows.
Contribute to integration standards, documentation, and repeatable implementation practices to improve delivery consistency.
Collaborate with Product, Software Engineering, Solutions Development, and Support teams on complex issues requiring cross-team coordination.
What You’ll Need
Bachelor’s degree in Computer Science, Information Technology, Software Engineering, or related field (or equivalent experience).
3–5+ years of hands-on software integration or technical implementation experience.
Fluent in English (Written & Spoken)
Strong networking fundamentals: TCP/IP, routing, NAT, VPNs, DNS, firewall configuration, TLS/certificates.
Experience working in Azure or similar cloud environments, as well as on-prem server infrastructure.
Experience designing and troubleshooting REST APIs and system-to-system integrations.
Ability to read and interpret network diagrams that include industrial/OT components (PLCs, sensors, conveyors, IoT devices).
Strong troubleshooting skills across applications, infrastructure, and network communication layers.
Experience working directly with customers in a technical, consulting, or implementation capacity.
Nice to Have
Experience integrating with ERP or WMS platforms such as NetSuite, SAP, Manhattan, Oracle, or Microsoft Dynamics.
Ability to speak other European languages (Dutch or German)
Familiarity with IoT devices, Linux hosts, and message brokers.
Experience in manufacturing, supply chain, distribution, or industrial automation environments.
Experience authoring or contributing to Functional Specification Documents (FSDs).
Knowledge of Lean, Continuous Improvement, or operational process optimization.
Packsize is an Equal Opportunity employer and is committed to diversity in its workforce. In compliance with applicable federal and state laws, Packsize policy of equal employment opportunity prohibits discrimination on the basis of race or ethnicity, religion, color, national origin, sex, age, sexual orientation, gender identity/expression, veteran’s status, status as a qualified person with a disability, or genetic information. Individuals from historically underrepresented groups, such as minorities, women, qualified persons with disabilities, and protected veterans are strongly encouraged to apply. Reasonable accommodations in the application process will be provided to qualified individuals with disabilities.
What We Do
Packsize International is the award-winning supply chain and sustainable packaging industry leader in North America, Europe, and Asia-Pacific. Packsize introduced On Demand Packaging® in 2002. Today, as a multinational manufacturer of advanced packaging systems and automated packaging machine technology, Packsize B2B customers receive a tailored pre-configured packaging system and optimized workflow designed to deliver the scalable performance and reliability needed for highly efficient packaging environments. Our corrugated machine systems, proprietary software, workflow design solutions, and services deliver Right-sized Packaging on Demand®. Packsize customers increase B2C engagement, satisfaction, and loyalty while improving their supply chain and sustainability requirements. Packsize Right-sized Packaging on Demand® solves both the rising price of paper and demand dilemmas that prompt unsustainable shipping practices. The right-sized box has become the preferred choice by reducing the consumption of corrugated and waste through the ability to size the shipping container to the product order.
