Software Escalation Engineer (Python)
The Company:
Varonis (Nasdaq: VRNS) secures AI and the data that powers it. The Varonis platform gives organizations automated visibility and control over their critical data wherever it lives and ensures safe and trustworthy AI from code to runtime. Backed by 24x7x365 managed detection and response, Varonis gives thousands of organizations worldwide the confidence to adopt AI, reduce data exposure, and stop AI-powered threats.
The Role: We are searching for a highly motivated Escalation Engineer (Tier-IV) to join our growing team! The Escalation Engineer must learn fast and adopt to quickly changing technology and to provide top tier Engineering solution for our product line. This position will focus on investigating customer issues of our products and provide timely resolutions, while collaborating with our development teams and support.
The Escalation Engineer must learn fast and adapt to quickly changing technology in order to provide top-tier support for our product line. This position will investigate customer issues with our products and provide timely resolution while coordinating with our support and development teams.
The Location: We are considering candidates who are able to work by hybrid model, located within physical proximity to Morrisville, NC.
The Responsibilities:
- Act as the technical point of contact for customer‑impacting issues.
- Investigate and resolve issues in Python services.
- Analyze behavior across services, databases, messaging, and infrastructure.
- Perform testing on UI and performance.
- Drive root cause analysis in collaboration with engineering and infrastructure teams.
- Provide training and technical guidance to internal teams.
The Requirements:
- B.Sc. in Computer Science or equivalent from known university.
- Minimum of 3 years of experience in developing Enterprise-level Python Applications.
- Experience working with cloud-native architectures and distributed systems.
- Experience working with AWS, Azure, or GCP, Docker, Kubernetes, and microservices – Advantage.
- Knowledge of IT Fundamentals (Networking / Security / Storage).
- Strong understanding of REST API, scalability, and security concepts (OAuth2, JWT, API Gateways).
- Experience with relational and NoSQL databases (PostgreSQL, MySQL, MongoDB, Redis).
- Familiarity with asynchronous processing and messaging systems (RabbitMQ, Kafka) – Advantage.
- Knowledge of multi-tenant SaaS architectures – Advantage.
- Familiarity with infrastructure as code and monitoring/observability tools.
- Hands-on experience with AI projects and applications.
- Fluent English (written and verbal).
- Advantageous, not required:
- Familiarity with additional languages (PHP, Angular/JS, Swift/Objective‑C, Kotlin/Java).
- Previous customer-facing technical positions.
- Provide training and support to internal teams.
- Familiarity with Datadog.
We invite you to check out our Instagram Page to gain further insight into the Varonis culture!
@VaronisLife
Varonis is an equal opportunity employer. We evaluate qualified applicants without regard to race, color, religion, sex, national origin, disability, veteran status, and other legally protected characteristics
Skills Required
- Bachelor of Science in Computer Science or equivalent degree
- At least 3 years of experience developing enterprise-level Python applications
- Experience with cloud-native architectures and distributed systems
- Knowledge of IT fundamentals, including networking, security, and storage
- Strong understanding of REST APIs, scalability, and security concepts including OAuth2, JWT, and API gateways
- Experience with relational and NoSQL databases, including PostgreSQL, MySQL, MongoDB, and Redis
- Hands-on experience with AI projects and applications
- Fluent written and verbal English
- Experience with AWS, Azure, or GCP, Docker, Kubernetes, and microservices
- Familiarity with asynchronous processing and messaging systems such as RabbitMQ and Kafka
- Knowledge of multi-tenant SaaS architectures
- Familiarity with infrastructure as code and monitoring or observability tools
- Familiarity with PHP, Angular or JavaScript, Swift or Objective-C, or Kotlin or Java
- Previous customer-facing technical experience
- Experience providing training and support to internal teams
- Familiarity with Datadog
Varonis Compensation & Benefits Highlights
The following summarizes recurring compensation and benefits themes identified from responses generated by popular LLMs to common candidate questions about Varonis and has not been reviewed or approved by Varonis.
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Healthcare Strength — Healthcare coverage is positioned as comprehensive, including medical, dental, and vision options that start immediately in some locations. The package is frequently characterized as a strong part of the overall rewards offering alongside other core benefits.
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Retirement Support — Retirement benefits include a 401(k) with company matching (or a pension plan by region), which strengthens the long-term value of the package. Participation is complemented by additional ownership programs that increase total-rewards attractiveness.
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Equity Value & Accessibility — Equity-related rewards such as stock options and an employee stock purchase plan (ESPP) are a notable part of the total compensation mix. These elements are often cited as helping offset middling perceptions of base pay, especially where equity participation is accessible.
Varonis Insights
What We Do
Varonis is a pioneer in data security and analytics, fighting a different battle than conventional cybersecurity companies. Varonis focuses on protecting enterprise data on premises and in the cloud: sensitive files and emails; confidential customer, patient and employee data; financial records; strategic and product plans; and other intellectual property. The Varonis Data Security Platform detects insider threats and cyberattacks by analyzing data, account activity, perimeter telemetry, and user behavior; prevents and limits disaster by discovering, classifying and locking down sensitive, regulated and stale data; and efficiently sustains a secure state with automation. With a focus on data security, Varonis serves a variety of use cases including data protection, threat detection and response, and compliance. Varonis started operations in 2005 and, as of December 31, 2018, had approximately 6,600 customers worldwide — comprised of industry leaders in many sectors including technology, consumer, retail, financial services, healthcare, manufacturing, energy, media, and education.
