Software Engineering Team Manager, Acuity Scheduling

Squarespace is looking for an Engineering Team Manager to lead the Platform team within the Acuity Scheduling product group. Acuity Scheduling’s mission is to help appointment-based businesses start and grow their service by allowing clients to directly schedule appointments, removing administrative burden and giving our users more time to focus on what they love doing. We are a distinct brand and platform within the Squarespace suite of products.

The Acuity Platform team is responsible for the core infrastructure, reliability, and foundational services that power the Acuity Scheduling product, ensuring a highly available and performant experience for millions of users. We’re looking for a technical manager with Cloud Infrastructure, Platform Engineering and Site Reliability Engineering (SRE) experience that can lead by example, is impassioned about removing roadblocks from in front of the team, and can create engineering solutions for customer and business needs, technical debt, and system architecture.

• Manage and mentor a diverse team of experienced software engineering ICs across a spectrum of skills and experience.
• Assume an active role in the career development of direct reports with regular 1:1s, direct feedback, and coaching.
• Exercise technical expertise in reviewing project initiatives, collaborating with a partner from our Product team to decide which new features your team will deliver.
• Advocate for excellence in system design and promote engineering best practices, including automated testing.
• Lead large-scale initiatives that impact millions of users.

• 5+ years of industry experience in software development, with significant experience in Platform, Infrastructure, or Site Reliability Engineering (SRE).
• 5+ years of experience managing an Engineering team of six or more engineers, ideally focused on Platform, SRE, or core infrastructure.
• Proven ability to drive operational excellence, including experience with incident management, post-mortems, and building high-availability and fault-tolerant systems, preferably within a microservices architecture.
• A strong understanding of cloud infrastructure (e.g., AWS, GCP, Azure), monitoring, alerting, and automated deployment pipelines (CI/CD).
• An ability to break down complex technical concepts to non-technical stakeholders through documents and presentations.
• Strong technical foundations to navigate the inherent tradeoffs in decision-making and ensure deliverables are well-tested and maintainable.
• A strong understanding of the principles of Developer Experience and how to apply them to platform and infrastructure services.
• Experience with infrastructure cost management and optimization, including capacity planning and implementing cost-saving measures in a cloud environment.

• A choice between medical plans with an option for 100% covered premiums 
• Fertility and adoption benefits
• Access to supplemental insurance plans for additional coverage
• Headspace mindfulness app subscription
• Global Employee Assistance Program
• Retirement benefits with employer match
• Flexible paid time off
• 12 weeks paid parental leave and family care leave
• Pretax commuter benefit
• Education reimbursement
• Employee donation match to community organizations
• 7 Global Employee Resource Groups (ERGs)
• Dog-friendly workplace
• Free lunch and snacks
• Private rooftop
• Hack week twice per year

The base salary for this position will vary based on job-related criteria including relevant skills, experience, and location, among other factors.

In addition to the cash compensation above (which includes base salary and, where applicable for eligible roles, may include overtime pay), Squarespace employees are eligible to be granted an option to purchase our common stock. Sales positions generally offer a competitive On Target Earnings (OTE) incentive structure in addition to base salary.

Squarespace is a design-driven platform helping entrepreneurs build brands and businesses online. We empower millions of customers in more than 200 countries and territories with all the tools they need to create an online presence, build an audience, monetize, and scale their business. Our suite of products range from websites, domains, ecommerce, and marketing tools, as well as tools for scheduling with Acuity and creating and managing social media presence with Bio Sites and Unfold. Our team of more than 1,700 is headquartered in New York City, with offices in Dublin, Ireland, and Aveiro, Portugal. For more information about our company, visit https://www.squarespace.com/about/careers.

Today, more than a million people around the globe use Squarespace to share different perspectives and experiences with the world. Not only do we embrace and celebrate the diversity of our customers, but we also work toward the same in our employees. At Squarespace, we are committed to equal employment opportunity regardless of race, color, ethnicity, ancestry, religion, national origin, gender, sex, gender identity or expression, sexual orientation, age, citizenship, marital or parental status, disability, veteran status, or other class protected by applicable law. We are proud to be an equal opportunity workplace. 

#LI-Hybrid