Software Engineering Solution Lead

Job Summary

Who We Are

Telstra is Australia’s leading telecommunications and technology company spanning over a century with a footprint in over 20+ countries. In India, we’re building a platform for innovative delivery and engagement that will strengthen our position as an industry leader. We’ve grown quickly since our inception in 2019, now with offices in Pune and Bangalore.

Focus of the Role

The Solution Lead India Solution Lead is responsible for guiding the technical direction and delivery of solutions within a high performing agile team. This role ensures that technical designs align with architectural standards, security requirements, and business objectives while enabling efficient development, testing, deployment, and operational support through a DevOps model including maintenance and custodianship of assets.

What We Offer

Flex appeal: choose where, when and how you work
Performance-related pay
Access to thousands of learning programs so you can level-up
Global presence across 22 countries; opportunities to work where we do business.

Up to 26 weeks maternity leave provided to the birth mother with benefits for all child births

Employees are entitled to 12 paid holidays per calendar year                      

Eligible employees are entitled to 12 days of paid sick / casual leave per calendar year

Relocation support options across India, from junior to senior positions within the company

Receive insurance benefits such as medical, accidental and life insurances

What You'll Do

Technical Leadership

• Lead backend solution design and implementation, ensuring alignment with enterprise architecture, security standards, and business objectives.
• Drive best practices in coding, testing, deployment, and operational support within a CI/CD and DevOps framework.
• Provide technical guidance and mentoring to developers and quality engineers across the team.
• Ensure solutions are performant, maintainable, and meet business and customer needs.
• Collaborate with Architecture, Operations, Security, Data, Tech Enablement, and Product teams to ensure compliance and integration.
• Support production systems, troubleshoot issues, and implement fixes to maintain service reliability.
• Maintain documentation for technical designs, processes, and operational procedures.

People & Delivery Management

• Work cross-functionally across multiple delivery teams, coordinating with offshore teams and onshore architects and stakeholders.
• Participate in agile ceremonies and contribute to continuous improvement.

Contact Centre & Telephony (secondary)

• Provide architectural oversight and stakeholder coordination for Amazon Connect implementations — call flows, routing, and Lambda integrations.
• Collaborate with contact centre operations and product teams to translate business requirements into effective IVR and routing designs.
• Support integration of Amazon Connect with CRM and backend systems, particularly Salesforce.

What We're Looking For

Core Engineering Skills

• Strong expertise in backend software design, development, and architecture — Java and Spring are strongly preferred.
• Experience building and maintaining RESTful APIs and microservices at scale.
• Solid experience with AWS cloud services and containerisation (Docker, Kubernetes).
• Strong understanding of CI/CD pipelines and DevOps practices.
• Occasional frontend involvement — familiarity with React or Next.js is a plus, not a requirement.
• Experience with test automation frameworks (Selenium, Playwright, JMeter) and implementing unit, integration, and e2e tests.
• Knowledge of security best practices and compliance requirements.

Contact Centre & Telephony Skills

• Exposure to Amazon Connect — call flows, routing profiles, queues, and Lambda integrations.
• Understanding of IVR design principles and telephony concepts (SIP, PSTN, CTI).
• Experience or familiarity with Salesforce integration, particularly in a contact centre context (Service Cloud, CTI).

Leadership & Collaboration

• Proven ability to lead engineering teams.
• Comfortable working in an onshore/offshore model, coordinating across time zones.
• Strong communication and stakeholder management — able to bridge India-based delivery teams with Australian architects and product owners.
• Ability to lead technical discussions and influence decisions without direct authority.

Preferred

• AWS certifications (Solutions Architect or Developer).
• Agile certifications (CSM, SAFe).
• Experience in telecommunications, utilities, or subscription-based services.

If you are looking to take the next step in your career, we want to hear from you!

We’re amongst the top 2% of companies globally in the CDP Global Climate Change Index 2023, being awarded an ‘A’ rating.  If you want to work for a company that cares about sustainability, we want to hear from you.

As part of your application with Telstra, you may receive communications from us on +61 440 135 548 (for job applications in Australia) and +1 (623) 400-7726 (for job applications in the Philippines and India).
When you join our team, you become part of a welcoming and inclusive community where everyone is respected, valued and celebrated. We actively seek individuals from various backgrounds, ethnicities, genders and abilities because we know that diversity not only strengthens our team but also enriches our work. We have zero tolerance for harassment of any kind, and we prioritise creating a workplace culture where everyone is safe and can thrive. 
As part of the hiring process, all identified candidates will undergo a background check, and the results will play a role in the final decision regarding your application.
We work flexibly at Telstra. Talk to us about what flexibility means to you. When you apply, you can share your pronouns and / or any reasonable adjustments needed to take part equitably during the recruitment process.