An Engineering Manager is responsible for overseeing multiple teams of Engineers in the completion of engineering projects, ensuring the successful development, deployment, and maintenance of the company's products throughout the complete development lifecycle.
Moreover, an Engineering Manager will be mentoring and developing team members, fostering a collaborative and innovative work environment, and implementing best practices in software development and automation.
Team Leadership and Management
- Lead and manage teams of engineers
- Hire new engineers and build a high-performing engineering team
- Define job requirements and Interview candidates, as well as, onboard new team members
- Provide technical guidance and mentorship to team members
- Foster interpersonal skills to effectively manage a team of engineers
- Make decisions quickly to resolve issues and move projects forward
- Give constructive criticism and feedback to team members
Project Oversight and Execution
- Oversee the planning, execution, and delivery of engineering projects
- Collaborate with other teams within Omilia, such as product management and design, to ensure alignment with broader goals and milestones
Communication and Collaboration
- Communicate company goals and milestones efficiently
- Conduct 1-on-1 and gather feedback to improve product engineering
- Team up with partners and management to implement improved operational procedures
- Interface with the end user community to understand security needs and implement procedures to accommodate them
- Consult with project managers and developers on information security issues for individual projects and hosted information systems
- Advise customers on our security best practices
Technical Expertise and Security
- Stay up to date on information technology trends and standards
- Work with the security team to perform tests and uncover network vulnerabilities
- Helping engineers troubleshoot difficult technical issues, whether in design, architecture, or implementation
- Collaborate with other teams within Omilia, such as product management and design, to ensure alignment with broader goals and milestones
Communication and Collaboration
- Communicate company goals and milestones efficiently
- Conduct 1-on-1 and gather feedback to improve product engineering
- Team up with partners and management to implement improved operational procedures
- Interface with the end user community to understand security needs and implement procedures to accommodate them
- Consult with project managers and developers on information security issues for individual projects and hosted information systems
- Advise customers on our security best practices
Technical Expertise and Security
- Stay up to date on information technology trends and standards
- Work with the security team to perform tests and uncover network vulnerabilities
- Helping engineers troubleshoot difficult technical issues, whether in design, architecture, or implementation
Mandatory
- Academic degree in technical studies, computer science, mathematics or other related fields.
- Strong interpersonal skills and project management skills.
- Proven experience as a software engineer for at least 3yrs.
- Ability to work under strict deadlines.
- Analytical thinking.
- Excellent use (both oral & written) of the English language.
- Excellent understanding of Software engineering practices and IT industry.
Nice to have:
- Involvement with Generative AI and machine learning Projects and
- Involvement with Voice technologies and speech recognition and/or NLU
- Involvement with Analytics projects and Data management
- Fixed compensation;
- Long-term employment with the working days vacation;
- Development in professional growth (courses, training, etc);
- Being part of successful cutting-edge technology products that are making a global impact in the service industry;
- Proficient and fun-to-work-with colleagues;
- Apple gear.
Omilia is proud to be an equal opportunity employer and is dedicated to fostering a diverse and inclusive workplace. We believe that embracing diversity in all its forms enriches our workplace and drives our collective success. We are committed to creating an environment where everyone feels welcomed, valued, and empowered to contribute their unique perspectives without regard to factors such as race, color, religion, gender, gender identity or expression, sexual orientation, national origin, heredity, disability, age, or veteran status, all eligible candidates will be given consideration for employment.
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What We Do
At Omilia we are engaged to provide the most human-like human-to-machine communication experiences and technologies in order to help large enterprises improve the customer care experience.
Starting out of a small garage, Omilia is now serving 1 billion conversations, in 30 languages, across 17 countries.
With one of the fastest growing NLU solutions in the market, Omilia has been recognized as a Leader in the 2022 Gartner® Magic Quadrant™ for Enterprise Conversational AI Platforms, as well as in the IDC Marketscape for Worldwide Conversational AI Software Platforms for Customer Service 2021.
Our technology allows the enterprise to take advantage of Open-Question customer care with end-to-end Self-Service to greatly improve customer experience and significantly decrease operational costs.
In 2016 Omilia expanded to USA and Canada, counting 33 full production deployments worldwide and case studies with proven KPIs and ROIs across various industries.
