Optum is a global organization that delivers care, aided by technology to help millions of people live healthier lives. The work you do with our team will directly improve health outcomes by connecting people with the care, pharmacy benefits, data and resources they need to feel their best. Here, you will find a culture guided by inclusion, talented peers, comprehensive benefits and career development opportunities. Come make an impact on the communities we serve as you help us advance health optimization on a global scale. Join us to start Caring. Connecting. Growing together.
Primary Responsibilities:
- Drive reliability, scalability, and performance across our systems, with a solid focus on leveraging AI and automation
- Implement AI/ML models for predictive alerting, anomaly detection, and capacity planning
- Integrate AI tools into incident management workflows to reduce MTTR and improve root cause analysis
- Drive adoption of AI-powered observability platforms
- Design and implement cloud-native solutions using AWS and GCP services
- Architect scalable, resilient, and secure infrastructure using Infrastructure as Code (IaC) tools like Terraform or CloudFormation
- Collaborate with development, DevOps, and security teams to integrate cloud solutions into CI/CD pipelines
- Architectural experience on performing SRE activities on their own
- Develop and enforce security policies, standards, and procedures
- Monitor cloud environments and optimize performance, cost, and reliability
- Triage and RCA of production incidents and management
- Provide technical leadership and mentorship to junior engineers
- Stay current with cloud trends and recommend best practices and new technologies
- Comply with the terms and conditions of the employment contract, company policies and procedures, and any and all directives (such as, but not limited to, transfer and/or re-assignment to different work locations, change in teams and/or work shifts, policies in regards to flexibility of work benefits and/or work environment, alternative work arrangements, and other decisions that may arise due to the changing business environment). The Company may adopt, vary or rescind these policies and directives in its absolute discretion and without any limitation (implied or otherwise) on its ability to do so
Required Qualifications:
- Undergraduate degree or equivalent experience
- 8+ years of experience in SRE, DevOps, or infrastructure engineering
- 2+ years in a leadership role managing SRE or platform teams
- Hands-on experience with security tools and platforms
- Experience with monitoring and alerting tools, especially those with AI capabilities
- Experience implementing AI/ML models for operational intelligence, observability and automation
- Good experience on infrastructure architecture
- Knowledge of AIOps platforms and frameworks
- Solid understanding of cloud security (AWS, GCP, Azure), network security, and application security
- Proven excellent communication and stakeholder management skills
Preferred Qualifications:
- Knowledge of cloud principles
- Knowledge of software security principles
At UnitedHealth Group, our mission is to help people live healthier lives and make the health system work better for everyone. We believe everyone-of every race, gender, sexuality, age, location and income-deserves the opportunity to live their healthiest life. Today, however, there are still far too many barriers to good health which are disproportionately experienced by people of color, historically marginalized groups and those with lower incomes. We are committed to mitigating our impact on the environment and enabling and delivering equitable care that addresses health disparities and improves health outcomes - an enterprise priority reflected in our mission.
Skills Required
- Undergraduate degree or equivalent experience
- 8+ years of experience in SRE, DevOps, or infrastructure engineering
- 2+ years in a leadership role managing SRE or platform teams
- Hands-on experience with security tools and platforms
- Experience with monitoring and alerting tools, especially those with AI capabilities
- Experience implementing AI/ML models for operational intelligence, observability and automation
- Good experience on infrastructure architecture
- Knowledge of AIOps platforms and frameworks
- Solid understanding of cloud security (AWS, GCP, Azure), network security, and application security
- Proven excellent communication and stakeholder management skills
Optum Compensation & Benefits Highlights
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Healthcare Strength — Health coverage offers copay and HSA medical options with dental, vision, company‑paid life and disability, and free or low‑cost virtual visits. Feedback suggests the offering is comprehensive and competitive on paper.
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Parental & Family Support — Time off and family supports include PTO, eight paid holidays plus a floating day, six weeks paid parental leave, up to two weeks paid caregiver leave, Bright Horizons back‑up care, and adoption assistance up to $10,000. Feedback suggests these resources are meaningful for caregivers and family needs.
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Retirement Support — Savings programs include a 401(k) with employer match (after one year, vesting after two) and a 10%‑discount Employee Stock Purchase Plan. These programs bolster long‑term financial security when combined with other savings resources.
Optum Insights
What We Do
Optum, part of the UnitedHealth Group family of businesses, is a global organization that delivers care, aided by technology to help millions of people live healthier lives. The work you do with our team will directly improve health outcomes by connecting people with the care, pharmacy benefits, data and resources they need to feel their best. Here, you will find a culture guided by inclusion, talented peers, comprehensive benefits and career development opportunities. Come make an impact on the communities we serve as you help us advance health optimization on a global scale. Join us to start Caring. Connecting. Growing together. At Optum, we support your well-being with an understanding team, extensive benefits and rewarding opportunities. By joining us, you’ll have the resources to drive system transformation while we help you take care of your future. We recognize the power of connection to drive change, improve efficiency and make a difference in health care. Join a team where your skills and ideas can make an impact and where collaboration is key to creating technology that produces healthier outcomes.
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Optum Offices
Hybrid Workspace
Employees engage in a combination of remote and on-site work.
Optum has three workplace models that balance the needs of the business and the responsibilities of each role. These models, core on‑site (5 days/week), hybrid (4 days/week) and telecommute or fully remote, vary by country, role and location.
