Optum is a global organization that delivers care, aided by technology to help millions of people live healthier lives. The work you do with our team will directly improve health outcomes by connecting people with the care, pharmacy benefits, data and resources they need to feel their best. Here, you will find a culture guided by inclusion, talented peers, comprehensive benefits and career development opportunities. Come make an impact on the communities we serve as you help us advance health optimization on a global scale. Join us to start Caring. Connecting. Growing together.
Primary Responsibility:
- Comply with the terms and conditions of the employment contract, company policies and procedures, and any and all directives (such as, but not limited to, transfer and/or re-assignment to different work locations, change in teams and/or work shifts, policies in regards to flexibility of work benefits and/or work environment, alternative work arrangements, and other decisions that may arise due to the changing business environment). The Company may adopt, vary or rescind these policies and directives in its absolute discretion and without any limitation (implied or otherwise) on its ability to do so
Required Qualifications:
- 2+ years of experience in operations/production support role
- Experience with databases (SQL and NoSQL)
- Experience with one of the core programming languages (e.g. Java, Python, Javascript)
- Experience working with and managing apps and services in the public cloud, ideally Azure
- Experience working with and managing apps and services hosted in containerized environments, ideally Kubernetes
- Experience using these or similar tools:
- Service Now
- Splunk
- Datadog
- Postman
- Demonstrated ability to be part of an on call rotation. When on call the shift is 8 hours per day for all 7 days of that week (including weekend)
- Demonstrated ability to work and collaborate with teammates as well as other teams across the larger org and globally
- Proven troubleshooting skills to triage production issues and do root cause analysis
- Proven excellent communication skills to collaborate with technical and business teams
- Proven eagerness to learn new applications and tools
- Proven capability to understand and learn without much external help
At UnitedHealth Group, our mission is to help people live healthier lives and make the health system work better for everyone. We believe everyone-of every race, gender, sexuality, age, location and income-deserves the opportunity to live their healthiest life. Today, however, there are still far too many barriers to good health which are disproportionately experienced by people of color, historically marginalized groups and those with lower incomes. We are committed to mitigating our impact on the environment and enabling and delivering equitable care that addresses health disparities and improves health outcomes - an enterprise priority reflected in our mission.
Skills Required
- 2+ years of experience in operations/production support role
- Experience with databases (SQL and NoSQL)
- Experience with one of the core programming languages (Java, Python, Javascript)
- Experience with managing apps and services in Azure
- Experience with Kubernetes
- Experience using tools like Service Now, Splunk, Datadog, and Postman
- Proven troubleshooting skills for production issues
- Excellent communication skills
- Eagerness to learn new applications and tools
What We Do
Optum, part of the UnitedHealth Group family of businesses, is a global organization that delivers care, aided by technology to help millions of people live healthier lives. The work you do with our team will directly improve health outcomes by connecting people with the care, pharmacy benefits, data and resources they need to feel their best. Here, you will find a culture guided by inclusion, talented peers, comprehensive benefits and career development opportunities. Come make an impact on the communities we serve as you help us advance health optimization on a global scale. Join us to start Caring. Connecting. Growing together. At Optum, we support your well-being with an understanding team, extensive benefits and rewarding opportunities. By joining us, you’ll have the resources to drive system transformation while we help you take care of your future. We recognize the power of connection to drive change, improve efficiency and make a difference in health care. Join a team where your skills and ideas can make an impact and where collaboration is key to creating technology that produces healthier outcomes.
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Optum Offices
Hybrid Workspace
Employees engage in a combination of remote and on-site work.
Optum has three workplace models that balance the needs of the business and the responsibilities of each role. These models, core on‑site (5 days/week), hybrid (4 days/week) and telecommute or fully remote, vary by country, role and location.