The Role
Lead ServiceNow development and administration: design, build, and maintain applications, integrations, automations and AI-driven solutions; support upgrades, security, performance tuning, production support, and SaaS/cloud migration; participate in architecture and code reviews; collaborate with product, QA, operations, and stakeholders; follow Agile and DevOps practices.
Summary Generated by Built In
Requisition Number: 2371978
Optum is a global organization that delivers care, aided by technology to help millions of people live healthier lives. The work you do with our team will directly improve health outcomes by connecting people with the care, pharmacy benefits, data and resources they need to feel their best. Here, you will find a culture guided by inclusion, talented peers, comprehensive benefits and career development opportunities. Come make an impact on the communities we serve as you help us advance health optimization on a global scale. Join us to start Caring. Connecting. Growing together.
Software Engineering Lead: Service Now Development, JavaScript, Server - Side Scripting, ITSM
Primary Responsibilities:
Required Qualifications:
Preferred Qualifications:
Key Technical Skills:
At UnitedHealth Group, our mission is to help people live healthier lives and make the health system work better for everyone. We believe everyone-of every race, gender, sexuality, age, location and income-deserves the opportunity to live their healthiest life. Today, however, there are still far too many barriers to good health which are disproportionately experienced by people of color, historically marginalized groups and those with lower incomes. We are committed to mitigating our impact on the environment and enabling and delivering equitable care that addresses health disparities and improves health outcomes - an enterprise priority reflected in our mission.
Optum is a global organization that delivers care, aided by technology to help millions of people live healthier lives. The work you do with our team will directly improve health outcomes by connecting people with the care, pharmacy benefits, data and resources they need to feel their best. Here, you will find a culture guided by inclusion, talented peers, comprehensive benefits and career development opportunities. Come make an impact on the communities we serve as you help us advance health optimization on a global scale. Join us to start Caring. Connecting. Growing together.
Software Engineering Lead: Service Now Development, JavaScript, Server - Side Scripting, ITSM
Primary Responsibilities:
- Develop and maintain ServiceNow applications, business rules, script includes, workflows, and platform integrations
- Support business areas onboarding and deliver enhancement requests aligned with business requirements
- Design and implement AI-driven and automation solutions to improve operational efficiency, productivity, and user experience
- Participate in architecture reviews, code reviews, technical design sessions, and solution governance activities
- Support ServiceNow platform upgrades, security remediation efforts, vulnerability management, and compliance initiatives
- Collaborate closely with Product Owners, QA teams, Architects, Operations teams, and other stakeholders to ensure successful solution delivery
- Provide production support, incident troubleshooting, root cause analysis, and timely issue resolution
- Contribute to SaaS migration, cloud modernization, and platform transformation initiatives
- Ensure adherence to best practices, coding standards, performance optimization, and platform governance requirements
- Support Agile delivery processes, including sprint planning, backlog refinement, development, testing, and release activities
- Comply with the terms and conditions of the employment contract, company policies and procedures, and any and all directives (such as, but not limited to, transfer and/or re-assignment to different work locations, change in teams and/or work shifts, policies in regards to flexibility of work benefits and/or work environment, alternative work arrangements, and other decisions that may arise due to the changing business environment). The Company may adopt, vary or rescind these policies and directives in its absolute discretion and without any limitation (implied or otherwise) on its ability to do so
Required Qualifications:
- Bachelor's degree or equivalent experience
- Experience in github, aware of CICD and code management
- Proven excellent written and verbal communication skills, co-ordination skills
Preferred Qualifications:
- Healthcare Domains exposure
- AI exposure, able to use LLM models etc.
- Airflow exposure
- Experienced ServiceNow professional responsible for designing, developing, administering, and optimizing enterprise ServiceNow solutions
- Experience to partner with cross-functional teams to deliver scalable applications, integrations, automation capabilities, and platform enhancements while ensuring security, performance, operational excellence, and alignment with business objectives
Key Technical Skills:
- ServiceNow Development and Administration
- ServiceNow ITSM Platform
- JavaScript and Server-Side Scripting
- Flow Designer
- REST and SOAP Integrations
- Performance Tuning and Troubleshooting
- Agile/Scrum Methodologies
- DevOps and CI/CD Practices
- Platform Security and Vulnerability Management
- AI and Automation Solutions
- Cloud and SaaS Migration Support
- Technical Design and Architecture Review
At UnitedHealth Group, our mission is to help people live healthier lives and make the health system work better for everyone. We believe everyone-of every race, gender, sexuality, age, location and income-deserves the opportunity to live their healthiest life. Today, however, there are still far too many barriers to good health which are disproportionately experienced by people of color, historically marginalized groups and those with lower incomes. We are committed to mitigating our impact on the environment and enabling and delivering equitable care that addresses health disparities and improves health outcomes - an enterprise priority reflected in our mission.
Skills Required
- Bachelor's degree or equivalent experience
- Experience in GitHub and CI/CD/code management
- Proven excellent written and verbal communication and coordination skills
- ServiceNow development and administration experience
- Experience with ServiceNow ITSM platform
- JavaScript and server-side scripting
- Flow Designer experience
- REST and SOAP integrations experience
- Performance tuning and troubleshooting skills
- DevOps and CI/CD practices knowledge
- Platform security and vulnerability management experience
- Experience with AI and automation solutions (LLMs, automation)
- Cloud and SaaS migration support experience
- Agile/Scrum methodology experience
- Healthcare domain exposure
- Airflow exposure
- Experienced ServiceNow professional responsible for designing, developing, administering, and optimizing enterprise ServiceNow solutions
- Experience partnering with cross-functional teams to deliver scalable applications, integrations, and platform enhancements
Optum Compensation & Benefits Highlights
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Healthcare Strength — Official materials highlight copay and HSA medical plan choices with in‑network preventive care at 100%, prescription coverage, and low/no‑cost virtual visits, plus company HSA contributions. Dental preventive services are 100% in network, and mental health resources include an EAP and premium Calm access.
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Parental & Family Support — Programs include six weeks paid parental leave, up to two weeks paid caregiver leave, and Bright Horizons back‑up care with enhanced family supports. Adoption assistance up to $10,000 for full‑time employees reinforces family‑oriented benefits.
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Equity Value & Accessibility — Financial benefits include an Employee Stock Purchase Plan at a 10% discount, expanding access to equity ownership.
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The Company
What We Do
Optum, part of the UnitedHealth Group family of businesses, is a global organization that delivers care, aided by technology to help millions of people live healthier lives. The work you do with our team will directly improve health outcomes by connecting people with the care, pharmacy benefits, data and resources they need to feel their best. Here, you will find a culture guided by inclusion, talented peers, comprehensive benefits and career development opportunities. Come make an impact on the communities we serve as you help us advance health optimization on a global scale. Join us to start Caring. Connecting. Growing together. At Optum, we support your well-being with an understanding team, extensive benefits and rewarding opportunities. By joining us, you’ll have the resources to drive system transformation while we help you take care of your future. We recognize the power of connection to drive change, improve efficiency and make a difference in health care. Join a team where your skills and ideas can make an impact and where collaboration is key to creating technology that produces healthier outcomes.
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Optum Offices
Hybrid Workspace
Employees engage in a combination of remote and on-site work.
Optum has three workplace models that balance the needs of the business and the responsibilities of each role. These models, core on‑site (5 days/week), hybrid (4 days/week) and telecommute or fully remote, vary by country, role and location.
Typical time on-site:
Not Specified
