QualificationsRequired Skills:
- SME in ServiceNow system applications and custom applications.
- Create, maintain, and enhance Incident Management, Problem Management, Service Request Management, Service Catalog, Knowledge Management, Self-Service Portals
- Create and configure Business Rules, UI Policies, UI Actions, Client Scripts, and ACLs including advanced scripting.
- Proven experience as a ServiceNow Developer with expertise in Flow Designer.
- Build and maintain automated workflows using Flow Designer
- Optimize and troubleshoot existing workflows to ensure efficiency and scalability.
- Experience designing, building and maintaining integration using Integration Hub, REST, SOAP web services
- Experience in Email notifications.
- Responsible for standard configuration, user administration, security, workflow, data management and integrations.
- Activate a plug-in, build reports, gauges, and homepages
- Set up Service Level Agreements (SLAs) and monitor SLA workflows
- Aiding in translating business requirements into technical requirements
- Experience working in Agile/Scrum methodologies
- SME in ServiceNow system applications and custom applications.
- Bachelors degree with Minimum 5 years of ServiceNow platform experience
- ServiceNow Certified Systems Administrator - Mandatory
- ServiceNow Certified Application Developer
- ServiceNow Certified Implementation Specialist – ITSM (preferred)
- ITIL4 Certified
- Maintain overall health, stability, and performance of the ServiceNow platform.
- Perform daily, weekly, and monthly instance maintenance activities (monitoring, scheduled jobs, cleanup).
- Manage platform upgrades, patches, and instance cloning while ensuring business continuity.
- Configure and support ITSM modules (Incident, Problem, Change, CMDB, Knowledge, Service Catalog).
- Manage plugins, evaluate new features, and enable/disable functionalities as required.
- Support integrations and web services (REST/SOAP APIs, MID Servers, IntegrationHub).
- Configure On-Call scheduling and escalation in the On-Call module.
- Support Citizen Development initiatives by enabling guardrails, governance, and platform best practices.
- Configure and maintain ServiceNow Mobile Agent for field teams and mobile workforce enablement.
- Manage data lifecycle including archival, retention policies, and compliance.
About Evernorth Health Services
Evernorth Health Services, a division of The Cigna Group, creates pharmacy, care and benefit solutions to improve health and increase vitality. We relentlessly innovate to make the prediction, prevention and treatment of illness and disease more accessible to millions of people. Join us in driving growth and improving lives.
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What We Do
At Cigna, we're more than a health insurance company. We are your partner in total health and wellness. And we’re here for you 24/7 – caring for your body and mind. As a global health service company, Cigna's mission is to improve the health, well-being, and peace of mind of those we serve by making health care simple, affordable, and predictable. Our values are the core of our culture. Our values guide how all 74,000 of us around the world work together, serve our customers, patients, clients, communities, and deliver on our mission.
