Job Description:
ob Title: Infrastructure Services
Job Level: JL14, JL11, JL9, JL8
Technical Level: L1, L2, L3, L4
Reports to: ITO Service Delivery Lead / Supervisor
Profile
Degree in Computer Science or equivalent courses.
• Has knowledge or understanding of IT Application Operations
• Graduate of IT Course or related Courses.
• Knowledge of ITIL
• Has 2 years experience supporting application Technologies such as Unix, Python, Scripting, and Ansible
Technical Level 1 and 2 Responsibilities
Administration of Incidents or Requests related to Unix, Python, Scripting, and Ansible
Troubleshooting and Maintenance of Python, Wrappers - OEM, Non-Stop, Windows SQL Server, Oracle, Hardware Dell and HPE, and Ansible
Communicate and Coordinate with internal teams to understand incidents and provide technical solutions
ServiceNow Monitoring, Incident and Change management
Runbook Documentation and Reporting
Problem Management on recurring issues
Availability Management and ITIL activities
Technical Level 3 or 4 Responsibilities
Write effective, scalable code
Develop back-end components to improve responsiveness and overall performance
Test and debug programs
Improve functionality of existing systems
Troubleshooting of Major or Complex Python, Wrappers - OEM, Non-Stop, Windows SQL Server, Oracle, Hardware Dell and HPE, and Ansible
Runbook Documentation and Reporting
Problem Management on recurring issues
Availability Management
Core Competencies:
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Graduate of a Bachelor’s degree or equivalent degree
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Worked with a team and acted as a good team player
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Led or performed primary support role for one or more service or technology area
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For Level1 and 2 Minimum of 1-2 years experience in providing support to customers using incident, requests, problem and change management
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For technical Level 3 and 4 Minimum of 4 years experience on Python Development, Windows and/or Unix platforms is preferred
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Background in ITIL process is preferred
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Candidate must demonstrate excellent verbal and written English communication skills
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Familiarity and Expertise in at least one popular Python framework
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