Software Engineering & Application Services Manager

Company Description

Discover Your Path at Keypath!

About Us:

At Keypath, we invite you to be part of something transformative. As a global EdTech leader, we collaborate with prestigious universities to create and deliver online education solutions that tackle global social and economic challenges head-on.

Join our dynamic, fast-growing international team that thrives on collaboration, innovation, and lifelong learning. With offices in Melbourne, Sydney, Chicago, and SE Asia, we are truly a global company. Today, we're a family of over 700 passionate "Keypathers" worldwide.

Work Anywhere:

At Keypath Education Australia, flexibility is our strength. We put our people first, allowing you to choose where you work – from home, in the office, or both.

We welcome applications from candidates located anywhere in Australia, provided you have a strong, reliable internet connection.

Please note that only candidates residing in Australia with full working rights will be eligible for consideration.

As a global EdTech leader with operations in Malaysia, the United States, Canada, and Europe, we encourage you to keep an eye on our website for future opportunities with Keypath in these locations.

Job Description

The Software Engineering & Application Services Manager will work closely with Keypath’s product management and enterprise architecture teams to support and implement high-quality application and software solutions. This role is key in driving efficiencies for Keypath’s operational teams and optimizing the student experience.

The manager will build and lead a dynamic team responsible for the development, integration, and maintenance of software applications in a Microsoft-centric environment. This role is pivotal in supporting and customizing core systems, including Microsoft Dynamics CRM, and ensuring the delivery of high-quality custom software solutions that align with the strategic goals of the organization.

The ideal candidate for this position will apply their extensive knowledge of software engineering to solving real-world problems with a hands-on approach while building and mentoring a team to meet the demand for application services and execute the strategic technology roadmap.

Responsibilities will include:

• Recruit, mentor, and develop application services team members including Software Engineers, Quality Assurance Engineers, and Application/CRM Administrators
• Oversee the customization and administration of Microsoft Dynamics CRM and other core systems.
• Ensure the delivery of high-quality software, customizations, and integrations.
• Lead the development phases of the software development lifecycle (SDLC), from requirements hand-off to deployment and support.
• Collaborate with the CTO and Keypath’s product management team to translate business requirements into technical solutions.
• Work closely with Keypath’s enterprise architecture team to ensure adherence to architectural standards and security best practices.
• Develop solutions using modern Microsoft Azure Cloud technologies, including Azure Functions, SQL Databases, Queues, and Log Analytics
• Implement standard security structures and engineering best practices in Azure, including use of Key Vaults, Managed Identity, secure network endpoints, and role-based access controls.
• Collaborate with IT teams to ensure proper technical and privacy/security governance requirements are met.
• Define and implement quality controls and processes to ensure software and application quality.
• Contribute to overall IT annual budget planning by anticipating future application and software services and project demand and related people, technology, and resources.
• Determine appropriate sourcing of projects, managing external software development agencies and consultants as well as Keypath resources.
• Critically evaluate information gathered from multiple sources, reconcile conflicts, decompose high-level information into details, abstract up from low-level information to a general understanding, and distinguish requests from underlying true needs.
• Successfully engage in and manage multiple initiatives simultaneously.

Qualifications

Education:

• A minimum of a bachelor’s degree in computer science, web development, computer engineering, IT, a related field of study, or equivalent experience

Experience:

• 9+ years of software development experience with a proven history of launching successful custom development solutions.
• 2+ years of leading software development teams or projects
• Strong, background in architecture, design and hands-on coding and configuration using Microsoft technologies, including Azure, SQL, .NET framework and C#.
• Experience developing solutions using third-party Software Development Kits and cloud-based APIs.
• Experience developing solutions and integrating with Microsoft Dynamics CRM preferred.
• Experience in the higher education and post-secondary education sector preferred.

Skills & Competencies:

• Solid understanding of SDLC using Agile Methodologies
• Proficient in Microsoft-centric development and skilled working with Microsoft SDLC management tools and technologies including Visual Studio, Azure DevOps and Git
• Knowledge of design patterns and development experience with .NET framework, Microsoft Azure, and related tools
• Skilled in hands-on coding and configuration using Microsoft technologies, including Azure, SQL, .NET framework and C#.
• Solid database development experience with SQL Server including T-SQL, stored procedures, and user-defined functions.
• Competent in Web development technologies – Web Services, JSON, CSS, HTML5, JavaScript, jQuery, React and other commonly used JavaScript libraries and frameworks.
• Must exhibit fluency in software development concepts including Software Design Patterns, Caching, Concurrency, Security, and Relational Databases.
• Excellent leadership and communication skills.
• Solid understanding of business and operational processes and needs.
• Ability to collaborate effectively with cross-functional teams.
• Commitment to maintaining high security and architectural standards.
• Strong problem solving, quantitative and analytical abilities, capable of learning new technologies quickly.
• Demonstrated ability to interact with and influence clients, team members and management.
• Ability to plan and manage numerous processes, people, and projects simultaneously.
• Knowledge of Microsoft Dynamics CRM Architecture, Dynamics CRM API, and Entity Model preferred.

Additional Information

 Why Keypath?

• Embrace Your Authentic Self: A supportive culture recognized as a top workplace (Ranked #6 on 2024 the Best Places to Work Australia©).
• Global EdTech Leader: Join an industry on the rise.
• Continuous Growth: Upskill through discounted study opportunities.
• Transform the World: Contribute to upskilling and reskilling globally.
• Make an Impact: Help solve future economic and social challenges.

Join Keypath and make a difference. We welcome applicants from diverse backgrounds and offer inclusive support throughout the recruitment process.

Apply now to unlock your potential with Keypath!