The Role
Administer and harmonize Atlassian tools (Jira, Confluence, JSM), design and automate software delivery and release processes, implement integrations (e.g., GitHub, CI/CD), promote AI-assisted tooling and analytics, coach cross-functional teams, and document standardized processes to improve traceability and delivery efficiency across the group.
Summary Generated by Built In
As part of the continued expansion of our responsibilities and the evolution of our operating framework, we are strengthening the FAB Team with an R&D Process Engineer (Atlassian).
The FAB Team plays a key transversal role at group level, acting as a unifying function across multiple Lines of Business by defining, standardizing, and aligning processes, tools, and ways of working, with a strong focus on software delivery and governance.
Within this scope, the team drives a coherent, group-wide usage of the Atlassian ecosystem (Jira, Confluence, Jira Service Management) to support traceability, operational efficiency, and consistent practices across teams with different levels of maturity.
The role contributes directly to this unification effort by evolving and harmonizing Atlassian-based processes, while leveraging automation and AI-assisted capabilities to improve adoption and delivery performance, in a predominantly English-speaking, international environment.
Responsibilities
Jira administration and expertise
- Administer and configure Jira (projects, workflows, schemas, permissions, custom fields).
- Design, implement, and maintain harmonized Jira processes across the group.
- Support and coach teams from different Lines of Business on Jira best practices.
- Contribute to continuous improvement of Jira usage (simplification, automation, consistency).
- Leverage AI-powered features (e.g. Atlassian Intelligence or equivalent tooling) to:
- Improve issue creation quality and consistency
- Assist with workflow optimization and reporting
- Enhance user support and self-service capabilities
- Understand and help evolve end-to-end software development processes, including:
- Creation and management of work items (epics, stories, tasks, bugs) in Jira
- Traceability between Jira work items and development activities (e.g. GitHub)
- Lifecycle tracking from backlog to production release
- Contribute to the definition, maintenance, and documentation of release processes.
- Promote automation and data-driven insights (including AI-based insights) to improve delivery efficiency and predictability.
- Design, implement, Administer integrations between Jira/Confluence and other systems.
- Work closely with development teams, DevOps, Release Management, and Product teams.
- Participate in workshops aimed at aligning and standardizing processes across Lines of Business.
- Produce clear documentation (process descriptions, user guides, best practices), notably using Confluence.
- Act as a functional bridge between tooling, processes, and end users.
Skills, Knowledge & Expertise
Required Profile
Technical skills
- Solid hands-on experience with Jira (functional administration, workflows, permissions, reporting).
- Good understanding of software development processes (Agile, Scrum, Kanban).
- Working knowledge of source code management tools, ideally GitHub.
- Familiarity with software delivery and release workflows.
- Awareness of AI-assisted tooling in software engineering, process optimization, or ITSM contexts.
- Any knowledge of JSM (Jira Service Management), Zendesk would be a beneficial
- This role includes some Confluence responsibilities and any prior knowledge and experience is beneficial but not essential.
- Knowledge of Jira integrations with CI/CD tools is a plus.
Soft Skills
- Strong interest in process design, tooling efficiency, and continuous improvement.
- Curiosity and openness toward emerging technologies, including AI-driven capabilities.
- Ability to work in a cross-functional, multi-team environment.
- Good communication skills and a service-oriented mindset.
- Ability to structure, formalize, and document processes.
- Willingness to learn, take initiative, and progressively gain autonomy.
Education and Experience
- Bachelor’s or Master’s degree in Computer Science, Information Systems, Software Engineering, or equivalent.
- 2 to 4 years of experience in an IT, tooling, delivery support, or software development environment.
- Junior to early-career profile with solid fundamentals and strong growth potential.
Languages
- English: professional level required (spoken and written) – mandatory, as the team is predominantly English-speaking.
- French: fluent or working proficiency highly desirable.
About
Forterro is a federation of ERP software and services companies serving small to mid market companies around the globe, with offices in UK, Germany, Sweden, Switzerland, France, Poland, Bulgaria, India, Morocco and USA. At Forterro, we invest in and help to fortify both local and niche ERP software businesses.Our product line businesses are local, not localized and vertical, not verticalized.
Skills Required
- Hands-on experience with Jira administration (projects, workflows, schemas, permissions, custom fields, reporting).
- Good understanding of software development processes (Agile, Scrum, Kanban).
- Working knowledge of source code management tools, ideally GitHub.
- Familiarity with software delivery and release workflows and lifecycle tracking.
- Awareness of AI-assisted tooling in software engineering, process optimization, or ITSM.
- Bachelor's or Master's degree in Computer Science, Information Systems, Software Engineering, or equivalent.
- 2 to 4 years of experience in IT, tooling, delivery support, or software development environments.
- Professional-level English (spoken and written).
- Knowledge of Jira Service Management (JSM) or Zendesk.
- Experience with Confluence (documentation, process guides).
- Knowledge of Jira integrations with CI/CD tools.
- Fluent or working proficiency in French.
- Strong interest in process design, continuous improvement, and tooling efficiency; good communication and cross-functional collaboration skills.
- Ability to structure, formalize, and document processes; willingness to learn and take initiative.
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The Company
What We Do
Founded in 2012, Forterro has grown to become a category leader software solutions for the industrial market – with strongholds in Europe’s top production economies, as well as regional service hubs and development centres around the world. From more than 40 office locations, our 1,600+ employees provide and support software for more than 13,000 industrial businesses. Our products are deeply rooted in the demands of their local geography. And each is designed to strengthen and accelerate our customers’ ability to operate efficiently and compete effectively.
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