Software Engineer
Content Guru is a leading global provider of enterprise cloud Customer Experience (CX) and contact centre solutions, and we are at the forefront of the Generative AI evolution.
We’re looking for a Software Engineer to join our team at our head office in Bracknell, Berkshire. If you enjoy building high-quality software, working collaboratively within a structured environment, and contributing to the delivery of mission-critical services, we’d love to hear from you.
What we are looking for…
We’re seeking a capable and motivated Software Engineer to join one of our development teams, working on applications and services that support our global platform.
You’ll be involved across the full software development lifecycle, from design and development through to testing, deployment, and ongoing maintenance. Working as part of a collaborative team, you will contribute to delivering reliable, well-structured, and maintainable software that meets customer requirements.
This role would suit candidates with at least a year of commercial software development experience, who are looking to build on their skills within a professional and team-oriented environment.
Location…
This role is based in our head office in Bracknell, Berkshire.
Key responsibilities of the role…
Software Development Lifecycle:
Develop applications and features to meet customer and project requirements
Write clean, maintainable code using appropriate technologies (e.g. C#, TypeScript)
Contribute to design, specification, and refinement of development work
Participate in testing activities to ensure functionality performs as expected across all scenarios
Support the deployment of new releases and updates to live environments
Ensure appropriate documentation is maintained and shared with relevant stakeholders
Maintenance & Continuous Improvement:
Diagnose and resolve issues, including bug fixing and performance improvements
Support the ongoing maintenance and enhancement of existing applications
Contribute ideas to improve applications, processes, and overall platform capability
Ensure code and solutions are aligned with internal standards and best practices
Working Effectively in a Team:
Participate in team ceremonies such as planning, refinement, reviews, and retrospectives
Collaborate with colleagues to deliver work to agreed timelines and quality standards
Conduct code reviews, providing constructive feedback and suggestions for improvement
Support other team members where appropriate
Quality & Delivery:
Deliver software that meets acceptance criteria and customer expectations
Ensure development outputs are well-structured, reliable, and maintainable
Work to agreed deadlines, supporting the timely delivery of releases
Contribute to maintaining high standards of technical quality across the team
Personal Development:
Develop knowledge of tools, technologies, and best practices used within the team
Apply feedback from peers and senior colleagues to improve performance
Continuously build technical capability and contribute to team effectiveness
About you…
Bachelor’s degree in Computer Science, Engineering, or a related subject, or equivalent experience
At least one year of experience in software development in a commercial or similar environment
Experience with programming languages such as C#, JavaScript, or TypeScript
Familiarity with relational databases (e.g. Microsoft SQL Server, PostgreSQL)
Understanding of software development practices, including testing and version control
Experience working with source control systems and CI pipelines
Ability to write and test code to meet functional and non-functional requirements
Strong problem-solving skills and logical thinking
Clear communication skills, with the ability to explain technical concepts
Ability to work effectively both independently and as part of a team
About the Company…
Content Guru is the largest privately owned provider of Customer Experience (CX) and Contact Centre as a Service (CCaaS) in Europe. With modern, vibrant offices in the UK, Germany, Japan, the Netherlands, Portugal, the US, Greece, and Australia, our award-winning cloud technology powers mission-critical services for some of the world’s biggest organisations.
Our goal is to enhance the way the world communicates, enabling seamless interactions across voice, video, chat, email, and more. We exist to make engagement easy – over any channel, anytime, anywhere.
We are an equal opportunities employer and consider all qualified applicants regardless of race, gender, religion, orientation, disability, or any other protected characteristic. We are committed to creating an inclusive workplace where individuals can thrive and grow.
Skills Required
- Bachelor's degree in Computer Science, Engineering, or a related subject, or equivalent experience
- At least one year of experience in software development
- Experience with programming languages such as C#, JavaScript, or TypeScript
- Familiarity with relational databases like Microsoft SQL Server or PostgreSQL
- Understanding of software development practices including testing and version control
- Experience working with source control systems and CI pipelines
- Ability to write and test code to meet functional and non-functional requirements
What We Do
Content Guru is a leading global provider of enterprise-grade cloud Customer Experiences (CX), and is at the forefront of the Generative AI evolution. Content Guru’s storm® platform supports mission-critical CX for the world’s leading organizations in the public and private sectors. storm is the only cloud communications platform trusted by blue-light services delivering market-leading reliability, scalability, and functionality. Through brain®, AI services provide leading automated and human-assist capabilities to bolster CX performance before, during and after an interaction.
