Lorikeet is the most powerful customer support AI for complex businesses — fintechs, healthtechs, marketplaces, and delivery services.
We're building from the ground up on the premise that most support responses should be automated with transparent, customizable AI, and that support teams should spend their time managing automation and engaging with complex cases — not grinding through high volumes of simple tickets. Once teams are freed from reactive support, we want to help them tackle what's next: delivering personalized, concierge-level service to their customers.
To pull this off, we're drawing on Jamie's experience as an early member of Google's generative AI team, Steve's experience building for operational teams at Stripe, and a broader team that's come from Stripe, Canva, Atlassian, Dropbox, and Dovetail.
We're growing fast, have paying customers, real revenue, and a strong pipeline. We've raised over USD $50M from leading VCs and angels including QED, Blackbird, Square Peg, Claire Hughes Johnson (ex-Stripe COO), Cristina Cordova (Linear COO), Bob Van Winden (Stripe Head of Support), and Cos Nicolaescu (Brex CTO).
Our global customers include the largest telehealth company in Australia, the largest bank for teens in the US, one of the largest NFT marketplaces by trading volume, one of the largest Web3 gaming companies — and a handful of other enterprise customers processing over 1 million support tickets a year.
What's unique about this opportunity
You'll be part of our first engineering team in New York. We're opening our first US engineering office and hiring a small, senior team from the ground up. Whether you're a strong mid-senior engineer ready for more scope or a staff engineer looking to lead — this is a chance to shape what the team looks like, not just join it.
Technical founders and an engineering-led culture. Everyone at Lorikeet owns working with our users and building a great product for them. Engineers take on challenging problems, define solutions, and ship them — end to end, increasingly through agent-assisted workflows.
We build at the frontier. Coding agents are central to how we work — they're doing a meaningful share of our coding. That doesn't mean pushing a button and shipping whatever comes out. It means exercising strong engineering judgment: knowing how to prompt well, iterate fast, set up the right feedback loops, and catch what the agent missed before it hits production.
On the technical cutting edge. With our users, we're defining what an AI-first SaaS product looks like. No one has figured out the UI/UX, capabilities, and data models of an AI-first company — it's white space for us to invent. The agent problems we're solving go beyond the cutting edge at the biggest research labs.
Warm, mature, in-person, flexible culture. Low ego, high trust. No tolerance for talented jerks. We work together in our New York office Monday through Thursday. People on the team have young families, so we embrace working efficiently and flexibly to fit life outside of work.
High pay, high expectations, high performance. We pay US market rates and aim to match the best. On top of competitive base salaries, we offer a potentially life-changing equity stake. Our team gets the same monthly investor updates we send to our backers — because they're investors and owners too.
About the roleYou'll be building something that's genuinely innovating the world of customer support. Together we'll be defining what AI-first product development looks like in practice — the UI/UX, the capabilities, the data models. It's a wide open problem space.
Day to day, you'll take ownership of hard problems from idea to production. That means working closely with coding agents as a core part of your workflow, building the tooling and feedback systems that make them effective, and bringing the engineering judgment to know when the output is ready to ship — and when it isn't. Senior engineers will own features end-to-end; staff-level candidates will have the opportunity to shape technical direction for the team.
Our stack is TypeScript, React/Remix, PrismaORM, NestJS, and some Python. Knowledge of the stack is nice; we know good engineers pick things up fast.
We'd love to talk if youHave meaningful experience shipping code at a startup or company with high engineering standards
Are excited to work with a top-calibre team on genuinely novel AI problems
Are comfortable working with coding agents as a core part of how you build — not just as autocomplete, but as a real development workflow
Are looking for a career-defining opportunity: real scope, real ownership, and real upside at a fast-moving company
If you're from an underrepresented background and don't tick every box, please reach out anyway! We value user obsession and eagerness to learn over traditional credentials.
Top Skills
What We Do
Lorikeet is the best AI customer support platform for Fintechs, Healthtechs, and other complex businesses. Scaling customer support while maintaining response quality is exceptionally hard. For companies with complex support needs and a focus on customer experience, continuing to throw people at the problem doesn't work, and neither does implementing low quality "help center summary" chatbots. Lorikeet leverages best-in-class AI and a powerful workflow engine to deliver high quality and scalable support automation at a fraction of the cost of manual solutions. We can solve tickets that involve looking up data, taking actions in your systems, and making complex decisions. We work with high growth, innovative companies in fields like FinTech and HealthTech who care about the quality of their customer experience. If you're interested in talking about how AI could transform your customer support experience, drop Steve a note at steve@lorikeet cx.ai.
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