Software Engineer

Then Just Eat Takeaway.com might be the place for you. We’re a leading global online delivery platform, and our vision is to empower everyday convenience. 

Whether it’s a Friday-night feast, a post-gym poke bowl, or grabbing some groceries, our tech platform connects tens of millions of customers with hundreds of thousands of restaurant, grocery and convenience partners across the globe.

As a Backend Software Engineer for the Partner Support team, you will build cutting-edge solutions to help our partners. Our latest initiative is an AI voice solution that answers partner calls and provides assistance in real time.

The role involves building and maintaining the integrations between telephony, support advisors, AI agents, and internal APIs. You’ll work with various architectural patterns as we leverage our evolving distributed platform and develop our own AI solutions.

You’ll be part of a team that values taking ownership of your work but is always ready to support you when you need it. Our goal is to ensure our partners have a seamless experience and get the help they need efficiently.

Location: Hybrid- 3 days a week from our Sofia office & 2 days working from home

• Write clean, testable, and well-documented code.
• Take ownership of features, from initial concept to production support.
• Create, expand, and maintain API and MCP integrations between platforms.
• Oversee and evolve our internal telephony management platform.
• Contribute to team discussions on architecture, AI, infrastructure, and technical strategy.
• Deliver an exceptional support experience for our partners.
• Apply internal and industry best practices to develop software with a healthy balance of quality and speed.
• Keep a natural curiosity for exploring new tools and better ways of doing things.

• Demonstrable professional software engineering experience in a working environment, with a strong focus on C#. Proven experience building APIs utilising the MVC architecture with the .NET framework.
• A good understanding of HTTP and REST.
• Strong application of software engineering fundamentals and best practices, including data structures, domain-driven design, and event-driven architecture.
• Understanding of observability metrics and their importance.
• Solid understanding of cloud services (AWS, GCP, or Azure) and CI/CD pipelines.
• Experience writing meaningful unit tests.
• Excellent communication and collaboration skills, with a proven ability to work in an agile environment.

Our teams forge connections internally and work with some of the best-known brands on the planet, giving us truly international impact in a dynamic environment. 

Being the best at what we do isn’t just about delivering on our strategy. It's a competition for something incredibly valuable – our customers' choice. Every time a customer decides where to order, they're picking a side. 

At the heart of the JET Customer League are our values and behaviours. They guide every interaction, every decision, every innovation. These are the actions we need to perform consistently and brilliantly, to surpass the competition and earn our customers’ loyalty, again and again.  

Fun, fast-paced and supportive, the JET culture is about movement, growth, helping one another to succeed and celebrating wins. By truly living our values and embodying our behaviours, we’re building a customer-first culture which enables us to stay one step ahead of the competition.

No matter who you are, what you look like, who you love, or where you are from, you can find your place at Just Eat Takeaway.com. We’re committed to creating an inclusive culture, encouraging diversity of people and thinking, in which all employees feel they truly belong and can bring their most colourful selves to work every day. 

Want to know more about our JETers, culture or company? Have a look at our career site where you can find people's stories, blogs, podcasts and more JET morsels.