Software Engineer

Genesys empowers organizations of all sizes to improve loyalty and business outcomes by creating the best experiences for their customers and employees. Through Genesys Cloud, the AI-powered Experience Orchestration platform, organizations can accelerate growth by delivering empathetic, personalized experiences at scale to drive customer loyalty, workforce engagement, efficiency and operational improvements.

We employ more than 6,000 people across the globe who embrace empathy and cultivate collaboration to succeed. And, while we offer great benefits and perks like larger tech companies, our employees have the independence to make a larger impact on the company and take ownership of their work. Join the team and create the future of customer experience together.

The Genesys Digital & AI group plays a pivotal role in providing the innovations that enable global brands (over 7,500 organizations in 100+ countries) to orchestrate customer experiences across all communication and engagement channels. User experience is core to everything we do. As a software engineer in our customer-oriented group, you will design and build UIs and visualisations in an intuitive, relatable manner, helping Genesys customers solve their real-world, complex customer experience problems. You will work alongside accomplished engineers, researchers, designers, and product managers who will help take your impact to the next level. We are a highly collaborative group who take immense pride in our work and in learning from each other. We do not take ourselves too seriously and we do everything we can to iterate rapidly and deliver valuable features to as many customers as possible.

What You Will Do:

• Design and develop robust, testable software to implement key insights and analytics features in a full-stack/stream-aligned team.

• Contribute to our team-maintained continuous deployment pipeline.

• Perform collaborative code reviews with other developers.

• Recommend new technologies as components of a solution when appropriate. • Troubleshoot production support issues post-deployment and provide solutions.

• Ownership of features through the SDLC from beginning to end. Engaging in design documentation and reviews to acceptance testing and deployment.

• Collaborate with User Experience Design, Product Management and Backend Engineering colleagues to ensure the best possible customer experience for users of our products.

• You will work in small autonomous teams.

• You will receive mentorship as you get up to speed with our development environment and tech stacks.

• Learn about and implement emerging technologies.

What We're Looking For:

• 2+ years in software development experience.

• Ideally, a bachelor’s degree in computer science or related disciplines. However, this is not a hard requirement as we recognise there are many diverse paths into software careers.

• Curiosity and enthusiasm for continuous learning.

• Exposure to modern ECMAScript features (Promises, async/await, classes)

• Experience with TypeScript is a must.

• Strong experience with a modern web application framework, e.g. Angular, React, Vue.

• Experience utilising browser JS APIs (e.g. DOM, postMessage, localStorage)

• Experience with the Node ecosystem and JavaScript tooling (Vite, Webpack)

• Knowledge of cloud concepts and system architecture.

• Knowledge and experience with Git.

• Excellent verbal and written communication skills.

• Experience delivering UX-driven designs.

• Implementation of accessibility standards and testing techniques.

• Experience writing and maintaining automated testing with Playwright, Jest, Selenium, etc.

• Building UIs with web components. Continuous integration/delivery practices. • Excellent interpersonal skills. • You have experience collaborating with external teams (product, UX, other dev teams).

• Demonstrated awareness of modern AI technologies and their implications (safety, privacy, reliability), with role-appropriate skills developed through internal training and applied practice

If a Genesys employee referred you, please use the link they sent you to apply.

About Genesys:

Genesys® empowers more than 8,000 organizations worldwide to create the best customer and employee experiences. With agentic AI at its core, Genesys Cloud™ is the AI-Powered Experience Orchestration platform that connects people, systems, data and AI across the enterprise. As a result, organizations can drive customer loyalty, growth and retention while increasing operational efficiency and teamwork across human and AI workforces. To learn more, visit www.genesys.com.

Reasonable Accommodations:

If you require a reasonable accommodation to complete any part of the application process, or are limited in your ability to access or use this online application and need an alternative method for applying, you or someone you know may contact us at [email protected].

You can expect a response within 24–48 hours. To help us provide the best support, click the email link above to open a pre-filled message and complete the requested information before sending. If you have any questions, please include them in your email.

This email is intended to support job seekers requesting accommodations. Messages unrelated to accommodation—such as application follow-ups or resume submissions—may not receive a response.

Genesys is an equal opportunity employer committed to fairness in the workplace. We evaluate qualified applicants without regard to race, color, age, religion, sex, sexual orientation, gender identity or expression, marital status, domestic partner status, national origin, genetics, disability, military and veteran status, and other protected characteristics.

Please note that recruiters will never ask for sensitive personal or financial information during the application phase.