At NiCE, we don’t limit our challenges. We challenge our limits. Always. We’re ambitious. We’re game changers. And we play to win. We set the highest standards and execute beyond them. And if you’re like us, we can offer you the ultimate career opportunity that will light a fire within you.
So, what’s the role all about?
The Associate Software Engineer designs, develops, tests and maintains the NICE CX software platform. Key responsibilities include all tiers of the NICE CX technology, including (but not limited to) design and development of NICE CX products and features, unit testing, code reviews, resolving defects encountered during the QA cycle, supporting the production environment, and assisting other developers in a team environment utilizing agile development processes.
The Associate Software Engineer is also responsible for evaluating the overall quality of our products by developing test plans to validate product functionality and performance. As an integral contributor to our Agile development teams the Software Engineer designs and executes test cases to ensure the highest level of quality and timely deliveries to the NICE CXOne platform.
About the team:
On this team, you won’t just be working with fantastic engineer, you’ll be part of a supportive and collaborative environment where everyone is ready to help and learn together. We take care of both the UI and API sides of the ACD product, handle swarms and customer bugs efficiently, and work closely with Product and other teams to deliver on key release work. We're also embracing new initiatives like microservices and Angular migration, all while maintaining a strong sense of ownership, teamwork, and continuous improvement.
How will you make an impact?
- Evaluate and implement scalable, secure, and maintainable solutions aligned with business goals.
- Conduct code reviews to ensure quality, consistency, and adherence to coding standards.
- Quickly and effectively troubleshoot and resolve intricate issues in production and development environments.
- Understand and apply security best practices in coding and deployment
- Understanding of Continuous Integration/Continuous Deployment (CI/CD) practices and automation improvements.
- Conduct code reviews to ensure quality, consistency, and adherence to coding standards.
- Troubleshoot and resolve intricate issues in production and development environments.
- Understand and apply security best practices in coding and deployment
- Drive innovation by researching, recommending, and integrating new technologies and practices.
Have you got what it takes?
- Bachelor’s degree in Computer Science, Engineering, or equivalent practical experience
- 1-2 years of experience in modern software development
- Proficient in at least one backend language (e.g., C#, Go) and strong understanding of object-oriented programming
- Comfortable working with relational databases and writing effective SQL queries
- Experience designing and developing user stories from planning through deployment
- Able to write both unit and functional automated tests as part of delivering high-quality code
- Familiar with a test automation framework such as Playwright, Cypress, or equivalent
- Strong understanding of version control systems (Git, Bitbucket, or similar)
- Experience participating in code reviews, including reviewing automated tests for completeness and accuracy
- Familiarity with agile methodologies and collaborative sprint workflows
- Clear and concise communicator
Bonus Qualifications:
- Experience with cloud technologies (AWS preferred)
- Exposure to CI/CD pipelines and automation
- Experience supporting production applications and troubleshooting defects
- Prior experience in environments where developers own full delivery, including test automation and validation
- Familiarity with Playwright + TypeScript stack
- Comfort with reviewing acceptance criteria and converting them into robust test strategies
What are the technologies we use?
- GitHub and GitHub Actions
- GitHub Copilot AI
- AWS (e.g. IAM, SNS/SQS, DynamoDB, Lambda, CloudFormation, SQL, Dynamo DB…)
- Go, C#
- JavaScript and build tools
- Angular
- Jenkins
- Playwright
- Cypress
- REST APIs
- Microservice Architecture
- C# and .NET
- Docker and Kubernetes (AWS EKS)
- Continuous Integration/Continuous Deployment (CI/CD)
#LI-Hybrid
About NiCE
NICE Ltd. (NASDAQ: NICE) software products are used by 25,000+ global businesses, including 85 of the Fortune 100 corporations, to deliver extraordinary customer experiences, fight financial crime and ensure public safety. Every day, NiCE software manages more than 120 million customer interactions and monitors 3+ billion financial transactions.
Known as an innovation powerhouse that excels in AI, cloud and digital, NiCE is consistently recognized as the market leader in its domains, with over 8,500 employees across 30+ countries.
NiCE is proud to be an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, national origin, age, sex, marital status, ancestry, neurotype, physical or mental disability, veteran status, gender identity, sexual orientation or any other category protected by law.
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What We Do
NICE (Nasdaq: NICE) is the worldwide leading provider of both cloud and on-premises enterprise software solutions that empower organizations to make smarter decisions based on advanced analytics of structured and unstructured data. NICE helps organizations of all sizes deliver better customer service, ensure compliance, combat fraud and safeguard citizens. Over 25,000 organizations in more than 150 countries, including over 85 of the Fortune 100 companies, are using NICE solutions. www.nice.com.
