Assembled builds the infrastructure that underpins exceptional customer support, empowering companies like CashApp, Etsy, and Robinhood to deliver faster, better service at scale. With solutions for workforce management, BPO collaboration, and AI-powered issue resolution, Assembled simplifies the complexities of modern support operations by uniting in-house, outsourced, and AI-powered agents in a single operating system. Backed by $70M in funding from NEA, Emergence Capital, and Stripe, and driven by a team of experts passionate about problem-solving, we’re at the forefront of support operations technology.
The RoleWe work in project-based units of work. We’re looking for a Software Engineer with senior+ level experience to take ownership over the technical direction of a project, provide a team with the technical leadership and mentorship, and take on key project initiatives.
ResponsibilitiesYou’ll lead the technical architecture and implementation on significant new projects and features. You’ll help scope these projects and advise the design, product management, and leadership teams on the technical details of these projects.
You’ll provide technical mentorship to the rest of the engineering team and advise on topics such as systems design, engineering best practices, and managing technical debt.
You’ll participate in design and code reviews and be a go-to person to unblock technical challenges for your team.
You’ll serve as the subject matter expert for your team or project by providing guidance to internal partners and customers.
5+ years of experience in software engineering as an individual contributor in full-stack environment.
1+ years of experience leading the team of engineers as a technical lead or a senior team member responsible for the technical direction of the project.
Experience: You have significant experience working in production environments and the ability to understand the ramifications of different technical designs and decisions.
Product sense: You have consistently worked with product and design team to take ambiguous problems and turn them into technical stories.
Technical leadership: You have the ability to make well thought through technical trade-offs and have led code reviews or design conversations in the past.
Mentorship: You’ve helped mentor and coach other engineers who have then shown concerted, dedicated improvement in their abilities.
Generous medical, dental, and vision benefits
Paid company holidays, sick time, and unlimited time off
Monthly credits to spend on each: professional development, general wellness, Assembled customers, and commuting
Paid parental leave
Hybrid work model with catered lunches everyday (M-F), snacks, and beverages in our SF & NY offices
401(k) plan enrollment
What the Team is Saying
What We Do
Industry leaders like Etsy, Robinhood, and Stripe trust Assembled to provide customer-facing AI agents and workforce planning at scale. We automatically resolve millions of interactions through chat, email, and phone while optimizing staffing for hundreds of thousands of support professionals. Our mission is to elevate customer support through AI-powered software that makes life easier for customers and employees.
Why Work With Us
Assembled is built on the belief that great teams, like great support agents, lead with empathy, ownership, and action. We work transparently, give and receive feedback as a gift, and show up for each other across roles. It's a culture where titles take a back seat to impact, and everyone’s invested in building something that truly supports people.
Gallery
Assembled Offices
Hybrid Workspace
Employees engage in a combination of remote and on-site work.
For the majority of our roles we're hybrid, Monday & Thursday in-office
