Software Engineer

Genesys empowers organizations of all sizes to improve loyalty and business outcomes by creating the best experiences for their customers and employees. Through Genesys Cloud, the AI-powered Experience Orchestration platform, organizations can accelerate growth by delivering empathetic, personalized experiences at scale to drive customer loyalty, workforce engagement, efficiency and operational improvements.

We employ more than 6,000 people across the globe who embrace empathy and cultivate collaboration to succeed. And, while we offer great benefits and perks like larger tech companies, our employees have the independence to make a larger impact on the company and take ownership of their work. Join the team and create the future of customer experience together.

Job description:

As a Software Engineer, you will be responsible for the ownership and development of components and services used to deliver mission critical products. You will work in a fast-paced environment where continuous change, innovation and experimentation are a given

 
Successful Software Engineers at Genesys will:

• Understand why application logging and application metrics are important and believe this to be a first-class component of new development.
• Be a talent multiplier that gets the team around them to excel and perform well
• Be driven to get results and not let anything get in their way
• Be proactive and anticipate/handle most issues
• Exhibit a strong backbone and challenge the status quo when needed
• Demonstrate a high level of curiosity and keep abreast of the latest technologies
• Show pride of ownership and strive for excellence in everything they do
   

Major Responsibilities/Activities:

• Work with team members to design, develop, and test features that meet the business needs of our customers and exhibit features that include high scalability, availability and reliability
• Jump into various complex codebases, understand them quickly, and develop features and bug fixes in a fast-paced environment
• Demonstrate the capacity to generate good software design and clean code efficiently and with few bugs
• Exhibit thoroughness in evaluating all aspects of a solution including localization, licensing, scalability, memory management, bandwidth, latency, automated testing, security, and compliance
• Perform collaborative code reviews with other developers
• Write and maintain unit, integration, and acceptance tests
• Stay current with industry developments and new trends
• Recommend new technologies as components of a solution when appropriate
• Understand & comply with HIPAA Security and Privacy Laws
• Adhere to Genesys Code of Business Conduct and Ethics

 
Minimum Requirements:

• 3+ years relative experience
• Bachelor’s degree in Computer Science or relevant, proven industry experience
• Experience with synchronization techniques in stateless distributed systems
• Demonstrable understanding of scalability and availability in distributed systems
• Firm understanding of backend development, including Java, REST API and NoSQL solutions
• Experience with messaging systems and proven integration patterns
• Good verbal and written communication skills
• The ideal candidate would also have experience with:
  • Amazon Web Services (Dynamo, S3, SQS, SNS, Redshift, etc.)
  • Git
  • Jenkins
  • Redis
  • Maven
  • Serverless Concepts

If a Genesys employee referred you, please use the link they sent you to apply.

About Genesys:

Genesys empowers more than 8,000 organizations in over 100 countries to improve loyalty and business outcomes by creating the best experiences for their customers and employees. Through Genesys Cloud, the AI-powered Experience Orchestration platform, Genesys delivers the future of CX to organizations of all sizes so they can provide empathetic, personalized experience at scale. As the trusted platform that is born in the cloud, Genesys Cloud helps organizations accelerate growth by enabling them to differentiate with the right customer experience at the right time, while driving stronger workforce engagement, efficiency and operational improvements. Visit www.genesys.com.

Reasonable Accommodations:

If you require a reasonable accommodation to complete any part of the application process or are limited in the ability or unable to access or use this online application process and need an alternative method for applying, you or someone you know may reach out to [email protected]. You can expect a response from someone within 24-48 hours. To ensure we set you up with the best reasonable accommodation, please provide them the following information: first and last name, country of residence, the job ID(s) or (titles) of the positions you would like to apply, and the specific reasonable accommodation(s) or modification(s) you are requesting.

This email is designed to assist job seekers who seek reasonable accommodation for the application process. Messages sent for non-accommodation-related issues, such as following up on an application or submitting a resume, may not receive a response.

Genesys is an equal opportunity employer committed to equity in the workplace. We evaluate qualified applicants without regard to race, color, age, religion, sex, sexual orientation, gender identity or expression, marital status, domestic partner status, national origin, genetics, disability, military and veteran status, and other protected characteristics.

Please note that recruiters will never ask for sensitive personal or financial information during the application phase.