At NICE, we don't limit our challenges. We challenge our limits. Always. We're ambitious. We're game changers. And we play to win. We set the highest standards and execute beyond them. And if you're like us, we can offer you the ultimate career opportunity that will light a fire within you.
So, what's the role all about?
We are seeking a Software Engineer to join our Enlighten AI Routing team. The ideal candidate is someone excited about working in a data-driven environment with strategic, high-growth accounts and projects.
We are looking for a team member that is passionate about building scalable and maintainable enterprise-grade software, with a passion for sharing their knowledge and experience, keeping informed in the latest industry best practices, and who is comfortable working remotely as a member of a US-based distributed team. The ideal candidate has a strong C# background with .NET and ASP.NET Core (6+), is comfortable with Kubernetes and AWS, and has experience with or willingness to learn Python. They should be passionate about continuous integration and continuous delivery, with an eye towards weekly deployments.
The Enlighten AI Routing team supports two application stacks – a runtime application built as a collection of microservices in C# using ASP.NET 6+ and a data processing and aggregation platform built using in ASP.NET 6+ and Python both leveraging Kubernetes and AWS products. We test these applications using XUnit and a suite of Python-based component tests, build them with Jenkins, and deploy them with Kubernetes, Helm and CloudFormation.
How will you make an impact?
- Write and maintain .NET 3+, and Python software, with full unit and component testing suites.
- Create and maintain Jenkins Groovy-based software build pipelines, managing our stack from code to deployment.
- Leverage Docker, Kubernetes, Helm, AWS, and other cloud-based technologies to deploy and run our applications.
- Consider emerging technologies/innovations when helping to design software and architecture.
- Participate as a contributor in an Agile Scrum team.
- Participate in a rotating on-call schedule to aid our operations team when needed.
Have you got what it takes?
- Proven experience working on an enterprise-level software engineering team.
- Proven experience in C# and .NET Core
- Experience with API Design and REST principles
- Working knowledge of relational and NoSQL databases like Postgres and Redis
- Experience with Agile software development methodology or willingness to learn and adopt it.
- Experience with CI CD (continuous integration and continuous delivery) build pipelines and Jenkins.
- Experience with testing frameworks (like Chaos, API contract, and performance testing) and the critical relationship these have with a stable CI CD pipeline.
- A strong desire and ability to see a feature through from inception to delivery.
What's in it for you?
Learn more about the Benefits at NICE
Join an ever-growing, market disrupting, global company where the teams – comprised of the best of the best – work in a fast-paced, collaborative, and creative environment! As the market leader, every day at NICE is a chance to learn and grow, and there are endless internal career opportunities across multiple roles, disciplines, domains, and locations. If you are passionate, innovative, and excited to constantly raise the bar, you may just be our next NICEr!
Enjoy NICE-FLEX!
At NICE, we work according to the NICE-FLEX hybrid model, which enables maximum flexibility: 2 days working from the office and 3 days of remote work, each week. Naturally, office days focus on face-to-face meetings, where teamwork and collaborative thinking generate innovation, new ideas, and a vibrant, interactive atmosphere.
Requisition ID: 5368
Reporting into: Director, Engineering
Role Type: Individual Contributor
About NICE
NICE Ltd. (NASDAQ: NICE) software products are used by 25,000+ global businesses, including 85 of the Fortune 100 corporations, to deliver extraordinary customer experiences, fight financial crime and ensure public safety. Every day, NICE software manages more than 120 million customer interactions and monitors 3+ billion financial transactions.
Known as an innovation powerhouse that excels in AI, cloud and digital, NICE is consistently recognized as the market leader in its domains, with over 8,500 employees across 30+ countries.
NICE is proud to be an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, national origin, age, sex, marital status, ancestry, neurotype, physical or mental disability, veteran status, gender identity, sexual orientation or any other category protected by law.
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What We Do
NICE (Nasdaq: NICE) is the worldwide leading provider of both cloud and on-premises enterprise software solutions that empower organizations to make smarter decisions based on advanced analytics of structured and unstructured data. NICE helps organizations of all sizes deliver better customer service, ensure compliance, combat fraud and safeguard citizens. Over 25,000 organizations in more than 150 countries, including over 85 of the Fortune 100 companies, are using NICE solutions. www.nice.com.
